Nicolas Salvi
Edinburgh,United Kingdom
Summary
Customer-focused professional with track record of success in responding to customers' needs in accordance with procedures. Assertive yet polite individual with special talents and passion on discovery new things and impatient to start work on the video game industry
Overview
21
21
years of professional experience
3
3
years of post-secondary education
Work history
Costumer service advisor
British Gas
EDINBURGH
2023.09 - 2024.11
- Fostered caring and tailored customer interactions with empathy
- Recorded and processed customer data accurately.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Assisted customers with varying questions using product knowledge and service expertise.
Customer Service Advisor
Trainline
Edinburgh, United Kingdom
2019.11 - 2023.07
- Offered detailed advice on product and service benefits.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Adhered strictly to policies and procedures for continued company compliance.
Restaurant Manager
Mercure Hotel
Edinburgh, United Kingdom
2019.03 - 2019.11
- Delivered in-depth training to customer-facing staff, promoting strong service performance.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
Costumer Service Advisor
Sykes
Edinburgh, United Kingdom
2018.09 - 2019.03
- Responded to customer requests with friendly, knowledgeable service and support.
- Responded to questions regarding service outcomes and resolved complaints.
Assistant Hotel Manager
Accor
Edinburgh, United Kingdom
2015.06 - 2018.09
- Optimised cross-functional efficiencies, liaising effectively with operational and non-operational departments.
- Initiated and implemented plans to improve customer relations, quality standards and service efficiency.
- Improved team performance by conducting reviews and KPI data analysis.
Assistant Hotel Manager
Accor
Birmingham, United Kingdom
2013.12 - 2015.06
- Optimised cross-functional efficiencies, liaising effectively with operational and non-operational departments.
- Improved team performance by conducting reviews and KPI data analysis.
- Trained front office staff in interaction best practices, boosting guest satisfaction survey scores.
Hotel Reception Team Leader
Accor
Coventry, United Kingdom
2012.08 - 2013.12
- Reduced waiting times through effective time and resource management.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Applied expertise in company products and services to answer questions.
Restaurant Manager
Accor
Paris, France
2007.04 - 2012.08
- Delivered in-depth training to customer-facing staff, promoting strong service performance.
- Encouraged feedback from restaurant customers, using insights to implement positive process changes.
- Established safe and secure dining environment with strong sanitation standards.
- Developed, implemented and communicated business plans to promote profitable food and beverage sales.
Restaurant Team Leader
Accor
Paris, France
2005.04 - 2007.04
- Provided first-class customer experiences through friendly, efficient and accurate food service.
- Supported and assisted crew members in resolving complex guest complaints with 90% customer satisfaction.
- Introduced POS system training, increasing service efficiencie.
Hotel Receptionist
Accor
Paris, France
2004.04 - 2005.04
- Collected and processed guest data in line with data protection regulations.
- Handled customer payments and updated reservations.
- Achieved 5-star reviews by delivering outstanding customer service.
- Managed guest bookings and enquiries accurately and efficiently for continued customer satisfaction.
Education
Diploma of Higher Education - Business Management
Universite De Caen Basse Normandie
France 2007.04 - 2010.09
Skills
- Brand awareness and representation
- Always reach dead line in time
- Willing to work over time if necessary
- Passionate about video game since Commodor 64 come out
- Office 365 usage
Languages
English
Fluent
Italian
Native
French
Native
Timeline
Costumer service advisor
British Gas
2023.09 - 2024.11
Customer Service Advisor
Trainline
2019.11 - 2023.07
Restaurant Manager
Mercure Hotel
2019.03 - 2019.11
Costumer Service Advisor
Sykes
2018.09 - 2019.03
Assistant Hotel Manager
Accor
2015.06 - 2018.09
Assistant Hotel Manager
Accor
2013.12 - 2015.06
Hotel Reception Team Leader
Accor
2012.08 - 2013.12
Restaurant Manager
Accor
2007.04 - 2012.08
Diploma of Higher Education - Business Management
Universite De Caen Basse Normandie
2007.04 - 2010.09
Restaurant Team Leader
Accor
2005.04 - 2007.04
Hotel Receptionist
Accor
2004.04 - 2005.04