Nicolas Salvi
Edinburgh,United Kingdom
Summary
Customer-focused professional with track record of success in responding to customers' needs in accordance with procedures. Assertive yet polite individual with special talents and passion on discovery new things and impatient to start work on the video game industry
Overview
21
21
years of professional experience
3
3
years of post-secondary education
Work History
Costumer service advisor
British Gas
EDINBURGH
09.2023 - 11.2024
- Fostered caring and tailored customer interactions with empathy
- Recorded and processed customer data accurately.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Assisted customers with varying questions using product knowledge and service expertise.
Customer Service Advisor
Trainline
Edinburgh, United Kingdom
11.2019 - 07.2023
- Offered detailed advice on product and service benefits.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Adhered strictly to policies and procedures for continued company compliance.
Restaurant Manager
Mercure Hotel
Edinburgh, United Kingdom
03.2019 - 11.2019
- Delivered in-depth training to customer-facing staff, promoting strong service performance.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
Costumer Service Advisor
Sykes
Edinburgh, United Kingdom
09.2018 - 03.2019
- Responded to customer requests with friendly, knowledgeable service and support.
- Responded to questions regarding service outcomes and resolved complaints.
Assistant Hotel Manager
Accor
Edinburgh, United Kingdom
06.2015 - 09.2018
- Optimised cross-functional efficiencies, liaising effectively with operational and non-operational departments.
- Initiated and implemented plans to improve customer relations, quality standards and service efficiency.
- Improved team performance by conducting reviews and KPI data analysis.
Assistant Hotel Manager
Accor
Birmingham, United Kingdom
12.2013 - 06.2015
- Optimised cross-functional efficiencies, liaising effectively with operational and non-operational departments.
- Improved team performance by conducting reviews and KPI data analysis.
- Trained front office staff in interaction best practices, boosting guest satisfaction survey scores.
Hotel Reception Team Leader
Accor
Coventry, United Kingdom
08.2012 - 12.2013
- Reduced waiting times through effective time and resource management.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Applied expertise in company products and services to answer questions.
Restaurant Manager
Accor
Paris, France
04.2007 - 08.2012
- Delivered in-depth training to customer-facing staff, promoting strong service performance.
- Encouraged feedback from restaurant customers, using insights to implement positive process changes.
- Established safe and secure dining environment with strong sanitation standards.
- Developed, implemented and communicated business plans to promote profitable food and beverage sales.
Restaurant Team Leader
Accor
Paris, France
04.2005 - 04.2007
- Provided first-class customer experiences through friendly, efficient and accurate food service.
- Supported and assisted crew members in resolving complex guest complaints with 90% customer satisfaction.
- Introduced POS system training, increasing service efficiencie.
Hotel Receptionist
Accor
Paris, France
04.2004 - 04.2005
- Collected and processed guest data in line with data protection regulations.
- Handled customer payments and updated reservations.
- Achieved 5-star reviews by delivering outstanding customer service.
- Managed guest bookings and enquiries accurately and efficiently for continued customer satisfaction.
Education
Diploma of Higher Education - Business Management
Universite De Caen Basse Normandie
France 04.2007 - 09.2010
Skills
- Brand awareness and representation
- Always reach dead line in time
- Willing to work over time if necessary
- Passionate about video game since Commodor 64 come out
- Office 365 usage
Languages
English
Fluent
Italian
Native
French
Native
Timeline
Costumer service advisor
British Gas
09.2023 - 11.2024
Customer Service Advisor
Trainline
11.2019 - 07.2023
Restaurant Manager
Mercure Hotel
03.2019 - 11.2019
Costumer Service Advisor
Sykes
09.2018 - 03.2019
Assistant Hotel Manager
Accor
06.2015 - 09.2018
Assistant Hotel Manager
Accor
12.2013 - 06.2015
Hotel Reception Team Leader
Accor
08.2012 - 12.2013
Restaurant Manager
Accor
04.2007 - 08.2012
Diploma of Higher Education - Business Management
Universite De Caen Basse Normandie
04.2007 - 09.2010
Restaurant Team Leader
Accor
04.2005 - 04.2007
Hotel Receptionist
Accor
04.2004 - 04.2005
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