Fabio Barroso
Liverpool
Summary
Dedicated professional seeking opportunities in public service roles such as Executive Officer or Caseworker. Proven ability to maintain high standards of performance while delivering exceptional customer service. Experienced in working in fast-paced environments, consistently meeting targets and deadlines. Skilled in training and development, effectively identifying and nurturing individual strengths to facilitate successful job placements.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
Work history
Costumer Service Advisor
Brook Street - HMRC
Liverpool
07.2025 - Current
- Developed rapport with clients by empathetic resolution of concerns.
- Guided customers through troubleshooting processes, ensuring clarity and patience.
- Conducted regular meetings with staff, enhancing morale and productivity.
- Optimised resource allocation during peak hours to reduce caller wait times.
- Processed high volumes of calls daily to facilitate quicker issue resolutions.
- Accurately recorded and processed customer data for effective tracking.
- Adapted quickly to new skills, boosting efficiency and productivity.
Employment specialist
The Growth Company
Liverpool
05.2025 - 06.2025
- Identified potential talents through comprehensive screening methods to support recruitment efforts.
- Mentored employees on career paths, resulting in increased job satisfaction.
- Provided vocational counselling to facilitate clients' career progression.
- Developed initiatives to enhance employee engagement and improve retention rates.
Employment Specialist
Ingeus UK Ltd
Liverpool, UK
09.2024 - 05.2025
- Helped clients sustain employment positions through personalized mentoring.
- Set achievable employment goals to build client confidence.
- Advised clients throughout welfare and capability review cases.
- Supported clients through mental health challenges, providing direct support to address current needs.
- Monitored clients' physical and mental health, reporting concerns to management for swift action.
- Sourced exclusive opportunities through collaboration with employers.
- Built client rapport to enhance positive employment outcomes.
- Keep client records updated for accurate reference.
- Coached clients on interview preparation and techniques.
- Developed client CVs to best represent strengths and experience.
- Offered tailored career guidance to meet individual needs.
- Assessed and developed client employability skills.
- Supported clients with financial and housing needs in sourcing paid work.
Client Advisor
Maximus Restart Programme
London
06.2024 - 09.2024
- Conducted assessments to identify barriers and to provide interventions.
- Supported data transparency related to required or requested information.
- Signposted partner agencies to improve client opportunities.
- Set achievable employment goals to build client confidence.
- Advised clients throughout welfare and capability review cases.
- Sourced exclusive opportunities through collaboration with employers.
- Organized and conducted mock interviews to help clients prepare for real-world opportunities.
- Updated client CVs to best reflect their strengths, experience and abilities.
- Worked with external agencies to address clients' housing and financial challenges.
Young People Mentor (Change Maker)
Shaw Trust
London
04.2024 - 06.2024
- Identified and assessed mentees' strengths, weaknesses and areas for development to create tailored mentoring plans.
- Listened actively to mentees' concerns, goals and challenges, providing empathetic understanding and personalized guidance.
- Delivered one-on-one sessions to guide mentees through various subjects and challenges.
- Cultivated strong and trusting rapport with clients, building safe and inclusive environments.
- Listened without judgement to provide compassionate, empathetic case support.
- Set SMART goals, providing support and accountability to help achieve objectives.
Employment Advisor
Ingeus UK Ltd
London
09.2023 - 03.2024
- Support individuals to address their support needs within the casework, signposting appropriate support services and supporting participant to attend interventions.
- Support participants to engage in education, training and learning by referring to and supporting to attend workshops and education opportunities.
- Support participants to engage in active job search and range of employability focused activities.
- Matching participants to vacancies depending on skills and experience, support in applying for job vacancies, updating CVs, and covering letters and specialist advice and guidance regarding vacancies and approach to employers.
- Delivering a rotating programme of employability, resilience, and sector specific skills training to support participants to move into employment.
Employment Advisor
Maximus Restart Programme
London
07.2022 - 09.2023
- Support individuals to address their support needs through case work, signposting appropriate support services and supporting participant to attend interventions.
- Support participants to engage in education, training and learning by referring to and supporting to attend workshops and education opportunities.
- Support participants to engage in active job search and range of employability focused activities.
- Matching participants to vacancies depending on skills experience, support in applying for job vacancies, updating CVs, covering letters guidance regarding vacancies and approach to employers.
- Delivering rotating programme of employability, resilience, and sector specific skills training to support participants to move into employment.
- Handled high-volume client caseloads in seeking and securing work.
- Helped clients sustain employment positions through personalized mentoring.
Customer Service Assistant
Primark
Stratford, London
03.2018 - 07.2022
- Dealing with customers enquiries, Serving and advising customers, taking payments, assisting with customers' needs on the shop floor, stockroom assistant, merchandising sections on the floor overnight, fastest returns from fitting rooms back to the store, assisting customers with varying questions using product knowledge and service expertise.
- During my time with Primark, I was voted as Employee of the Quarter and recommended to be a supervisor.
Education
ESOL Level 1 and Level 2 - English and Math’s
Newham College
London 01.2016 - 06.2017
Secondary School - Portuguese, English, Math’s, Science
Antonio Gedeao
Almada, Portugal 09.2009 - 07.2015
Skills
- Excellent communication skills
- Excellent customer service skills
- Excellent organisational skills
- Attention to detail
- Accuracy
- Strong interpersonal skills
- Strong ICT skills
- Ability to build and maintain good working relations
- Caseload management
- Diary management
- Confidence with administrative tasks
- Flexibility
- Adaptability
- Ability to inspire and motivate others
- Good negotiation skills
- Conflict resolution
- Training and Development
- Business Development
- Multitasking efficiency
- Bilingual or multilingual
Custom Section
- Ingeus, Maximus and Shaw Trust, Throughout my career to date within the Welfare to Work Industry, I have had to successfully complete and pass various training modules, such as: GDPR, Phishing, Data-Protection & Data Security, Safeguarding, Coaching & Mentoring, Harassment in the Workplace, Code of Conduct, Business Continuity, Complains Overview, Compliance and Audits, Constructive Conflict Management, Equality and Diversity, Health and Safety at Work and many more.
- Newham College, London, 2016-01-01, 2017-06-01, ESOL Level 1 and Level 2 in English and Math’s (Pass).
- Antonio Gedeao, Almada, Lisbon, Portugal, 2009-09-01, 2015-07-01, Secondary School: Portuguese, English, Math’s, Science.
References
I can provide both character and employment references upon request.
Timeline
Costumer Service Advisor
Brook Street - HMRC
07.2025 - Current
Employment specialist
The Growth Company
05.2025 - 06.2025
Employment Specialist
Ingeus UK Ltd
09.2024 - 05.2025
Client Advisor
Maximus Restart Programme
06.2024 - 09.2024
Young People Mentor (Change Maker)
Shaw Trust
04.2024 - 06.2024
Employment Advisor
Ingeus UK Ltd
09.2023 - 03.2024
Employment Advisor
Maximus Restart Programme
07.2022 - 09.2023
Customer Service Assistant
Primark
03.2018 - 07.2022
ESOL Level 1 and Level 2 - English and Math’s
Newham College
01.2016 - 06.2017
Secondary School - Portuguese, English, Math’s, Science
Antonio Gedeao
09.2009 - 07.2015