Kulsuma Begum
Cambridge,Cambridgeshire
Summary
Experienced professional focused on enhancing customer satisfaction and operational efficiency. Skilled in team leadership, inventory management, and process improvements to drive sales and profitability. Committed to fostering a positive work environment and ensuring seamless daily operations.
Overview
13
13
years of professional experience
1
1
year of post-secondary education
Work history
Floor manager
Golpo Bengal Cafe & Restaurant
Cambridge, Cambridgeshire
06.2023 - Current
- Trained new employees, elevating team performance levels.
- Oversaw staff performance reviews for improved productivity.
- Fostered a positive work environment by promoting teamwork and communication among staff members.
- Maintained high standards of cleanliness across the shop floor, ensuring a pleasant shopping environment for customers.
- Assisted in stock take procedures, minimising discrepancies and errors.
Care assistant
Utmost Care
Aylesbury, Buckinghamshire
05.2022 - 04.2023
- Provided emotional support to patients, enhancing their mental well-being and fostering a supportive environment.
- Maintained calm demeanor during crises, reassuring residents and families, contributing to a sense of stability.
- Followed strict dietary plans tailored for each patient's health condition, promoting overall health and well-being of residents.
- Adhered strictly to professional standards, regulations, and policies at all times while executing duties.
Assistant teacher
Pollisashon Govt. Primary School
Sylhet, Bangladesh
04.2013 - 02.2022
- Collaborated closely with teaching staff to create stimulating learning materials.
- Prepared classrooms for lessons, ensuring all necessary resources were available.
- Supported pupils during field trips, ensuring safety whilst enhancing their learning outside of the traditional classroom setting.
- Maintained school records with precision and confidentiality in the administrative office.
Education
Master of Business Administration -
Sylhet International University (SIU)
Sylhet, Bangladesh 06.2016 - 10.2017
Skills
- Store Management
- Sales forecasting
- Floor layout design
- Technical equipment operation
- Staff training
- Multitasking proficiency
- Leadership acumen
- Interpersonal skills
Languages
Bangla
Native
English
Fluent
Hindi
Advanced
Urdu
Advanced
References
References available upon request.
Timeline
Floor manager
Golpo Bengal Cafe & Restaurant
06.2023 - Current
Care assistant
Utmost Care
05.2022 - 04.2023
Master of Business Administration -
Sylhet International University (SIU)
06.2016 - 10.2017
Assistant teacher
Pollisashon Govt. Primary School
04.2013 - 02.2022