Muhammad Zain
Nottingham,Pakistan
Summary
Detail-oriented professional with expertise in CAD-Creo, machining, and project management, complemented by strong technical skills and a client-focused approach. Proficient in verbal and written communication, order processing, and social media engagement, with a foundational knowledge of C++. Adept at delivering results through effective collaboration and precision-driven methodologies while pursuing opportunities to contribute to innovative projects and enhance operational efficiency.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work history
Customer service representative
MFG ST MARY'S
Nottingham
09.2024 - Current
- Offered technical support, leading to enhanced user experience.
- Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
- Performed administrative duties contributing towards smooth store operations.
- Participated in team meetings sharing best practices for improving service delivery.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Collaborated with sales team to maximise product visibility and sales.
Pakistan Aeronautical Complex Kamra
Kamra
09.2022 - 09.2022
- My 2 weeks internship at Pakistan Aeronautical Complex (PAC) Kamra was a highly enriching experience that involved assisting in the overhaul and maintenance of aircraft engines. This experience granted me a more profound comprehension of the structural components of aircraft and the procedures necessary to uphold their safety and dependability.
- 2 years work experience of Marketing Manager in Royal Holidays travel Pvt ltd.
Institute of Space Technology Islamabad
Islamabad
06.2022 - 09.2022
- My 13 weeks internship at Institute of Space Technology, Islamabad was a highly enriching experience at different advanced facilities of Department of Mechanical Engineering. This experience granted me learning procedure and use of different machines operations such as Lathe machine, Milling machine, Drill machine, EDM wire cut machine and CNC milling machine.
Education
MSC - STRATEGIC ENGINEERING MANAGEMENT
University of Derby
Derby 09.2024 - 08.2025
BE-Mechanical Engineering -
Institute of Space Technology
Islamabad, Pakistan 09.2019 - 08.2023
Skills
- CAD- Creo
- Machining
- Verbal and Written Communication
- C (Basic level)
- Project Management
- Technical Skills
- Order processing capability
- Social media engagement competency
- Client-Focused approach
LANGUAGES
English Full Professional Proficiency
Urdu Native or Bilingual Proficiency
INTERESTS
Team Lead, Advanced Manufacturing, Management, Quality Control
Projects
Design, Analysis and Fabrication of Plastic waste Melting unit for recycling purpose. The structural analysis of a Melting unit was conducted using ANSYS software, enabling the determination of the maximum stress values. (Semester End Project), Sander Machine, Vacuum Cleaner Robot
Vounteer Experience
- Army Public School, Community Service
- Islamabad Model School for Boys No.1 Islamabad, Community Service
Timeline
Customer service representative
MFG ST MARY'S
09.2024 - Current
MSC - STRATEGIC ENGINEERING MANAGEMENT
University of Derby
09.2024 - 08.2025
Pakistan Aeronautical Complex Kamra
09.2022 - 09.2022
Institute of Space Technology Islamabad
06.2022 - 09.2022
BE-Mechanical Engineering -
Institute of Space Technology
09.2019 - 08.2023