Krupa Duszynski
London
Summary
Experienced HR Manager with over 15 years of progressive leadership across retail, logistics, and operational environments. Proven expertise in managing end-to-end HR functions within fast-paced, high-volume settings, supporting warehousing and distribution teams. Strong working knowledge of UK employment law, complex employee relations, workforce planning, and payroll governance.
Overview
20
20
years of professional experience
Work history
HR Manager
The Loomba Group of Companies
Park Royal
02.2024 - 02.2026
- Lead day-to-day HR function across multi-site retail operations, reporting directly to senior leadership.
- Manage full employee lifecycle including recruitment, onboarding, development, performance management, and exit processes.
- Advise managers on UK employment law, HR best practice, and risk mitigation.
- Lead complex employee relations cases including disciplinaries, grievances, investigations, and absence management.
- Support workforce planning and succession planning to ensure operational continuity.
- Partner with Finance to administer and oversee monthly payroll processes, ensuring HMRC compliance and accuracy.
- Develop and maintain HR policies aligned with employment legislation and business objectives.
- Drive engagement initiatives to foster positive and high-performing workplace culture.
- Key Impact: Strengthened on-site HR governance, improved case management consistency, and enhanced leadership confidence in managing people matters.
Service Delivery Team Manager
Ocado Logistics
Park Royal
08.2018 - 02.2024
- Managed large operational teams within fast-paced warehousing and distribution environment.
- Led performance management, absence control, and engagement initiatives to maintain operational efficiency.
- Conducted investigations and partnered with HR on complex ER matters including disciplinary and capability cases.
- Supported workforce planning, rota management, and resource allocation in line with operational demand.
- Ensured full compliance with Health & Safety legislation within high-risk operational setting.
- Drove retention and development initiatives to build team capability and reduce turnover.
- Relevance: Direct experience within logistics and distribution environments, understanding operational pressures and workforce dynamics.
Service Desk Advisor (HR & IT Support)
John Lewis Partnership
London
10.2016 - 07.2018
- Delivered HR analytics and reporting to support workforce planning and strategic decision-making.
- Provided technical support for Oracle HR systems, ensuring compliance and data integrity.
- Managed confidential employee data in line with GDPR requirements.
Personnel & Recruitment Coordinator
Waitrose
Bracknell Head Office
03.2014 - 09.2016
- Managed high-volume recruitment campaigns and onboarding processes.
- Advised line managers on policy compliance and fair recruitment practices.
- Supported full employee lifecycle administration within SLA targets.
HR Manager (Branch Level)
John Lewis Partnership (Waitrose)
09.2006 - 09.2014
- Led branch HR operations, supporting operational managers in customer-facing retail environment.
- Managed ER cases, performance processes, attendance management, and workforce planning.
- Delivered coaching and guidance to managers on employment law and policy application.
Education
BA Hons Design & Marketing -
Staffordshire University
Stoke-on-TrentSkills
- Onboarding process execution
- Employment legislation familiarity
- Microsoft office suite proficiency
- Exit interviews conducting
- Performance reviews execution
- Multitasking efficiency
- Knowledge of employment law
- Employee relations expertise
- Payroll administration
- Employee engagement
Timeline
HR Manager
The Loomba Group of Companies
02.2024 - 02.2026
Service Delivery Team Manager
Ocado Logistics
08.2018 - 02.2024
Service Desk Advisor (HR & IT Support)
John Lewis Partnership
10.2016 - 07.2018
Personnel & Recruitment Coordinator
Waitrose
03.2014 - 09.2016
HR Manager (Branch Level)
John Lewis Partnership (Waitrose)
09.2006 - 09.2014
BA Hons Design & Marketing -
Staffordshire University