kristle Cooper
London,Surrey
Summary
Proficient Waitress Assistant with strong expertise in customer service and support within high-pressure dining environments. Skilled in maintaining cleanliness and organisation, coordinating table settings, and enhancing service delivery through effective teamwork. Focused on resolving customer issues promptly while fostering positive relationships to ensure guest satisfaction. Quick learner with a proven ability to multitask and adapt to changing conditions.
Overview
17
17
years of professional experience
Work History
Waitress Assistant
fish bar
nottingham, united kingdom
03.2017 - 01.2021
- Served food and beverages promptly, ensuring timely delivery and maintaining food quality.
- Kept dining area tidy, clearing tables and resetting them for new guests in a timely manner.
- Cleared tables promptly after meals, preparing the space for new guests in a timely manner.
- Cleared and reset tables with clean service ware to uphold faultless restaurant standards.
- Reset tables between guests to maintain professional dining space and minimise service delays.
- Removed dishes, glassware and cutlery from customers when finished, asking for refills or extra courses for upselling purposes.
- Provided initial greeting to new customers, setting a positive tone for their dining experience. and offered immediate seating assistance.
- Handled customer complaints with empathy, offering solutions to resolve issues and maintain positive dining experiences.
- Maintained excellent team relationships by proactively helping waitresses complete duties throughout service.
Sous Chef
Mr Cod
Cyprus, Protaras
07.2006 - 05.2015
- Supervised kitchen food preparation, ensuring adherence to quality standards in a fast-paced environment.
- Monitored food quality, reviewing plating and presentation to maintain the highest quality standards.
- Processed cash, credit card, and voucher payments, ensuring accurate financial records and efficient transactions.
- Welcomed patrons with greetings and farewells, fostering a friendly and inviting atmosphere.
- Calculated and provided accurate change to customers after transactions.
- Worked overtime shifts to maintain optimal workflow during busy periods or times of unexpected high volume.
- Assisted in stock management, including shelf replenishment and inventory checks.
- Handled customer queries and complaints with empathy, offering practical solutions.
- Ensured shop floor and storage areas were tidy and organised.
Waitress
nameless
Cyprus, paralimni
01.2004 - 05.2004
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Delivered meals and beverages promptly, ensuring orders were correct and met customer satisfaction.
- Handled customer complaints with empathy, offering solutions to resolve issues and maintain positive dining experiences.
- Greeted guests upon arrival, offering menus and providing recommendations to enhance dining experience.
- Greeted new customers, answered initial questions and took drink orders.
- Facilitated a welcoming atmosphere, engaging in friendly conversation with guests to enhance their dining experience.
- Kept dining area tidy, clearing tables and resetting them for new guests in a timely manner.
- Cleared and reset tables with clean service ware to uphold faultless restaurant standards.
- Laid tables with clean cutlery and glassware in preparation for dining service. with clean cutlery, crockery and glassware throughout sittings.
- Maintained safe hygiene and food handling standards for full compliance.
- Assisted in opening and closing duties, including cleaning tasks and preparing the dining area for service.
Education
NVQ Level 2 - Hair and beauty
Clarendon college
Nottingham, NGM 2012 - 2015
GCSEs - maths
Clarendon college
Nottingham, NGM 2014 - 2014
GCSEs - English
Clarendon college
Nottingham, NGM 2014 - 2015
Skills
- Table serving
- Order taking
- Table clearing
- Cleaning and sanitation
- Cash handling
- Upselling techniques
- Fast-paced adaptability
- Multitasking efficiency
- Time management
- Team collaboration
- Teamwork
- Strong communication
- Customer service
Timeline
Waitress Assistant
fish bar
03.2017 - 01.2021
Sous Chef
Mr Cod
07.2006 - 05.2015
Waitress
nameless
01.2004 - 05.2004
GCSEs - English
Clarendon college
2014 - 2015
GCSEs - maths
Clarendon college
2014 - 2014
NVQ Level 2 - Hair and beauty
Clarendon college
2012 - 2015