Aleksander Rogovski

As Reception Manager at the Radisson Blu Edwardian Vanderbilt, I supervised a team of hosts, ensuring their development through recruitment, training, and strategic planning. I was integral in implementing new work practices to enhance the consistency and quality of our service offerings. My effective rota management ensured constant coverage, upholding the high standards for an optimum customer experience. Regular interaction with guests and careful maintenance of public areas were also a part of my duties. I also took responsibility as a duty manager, adhering to health and safety standards and driving the achievement of key performance indicators, such as room upgrades and guest interaction audits. Additionally, my role required the production of monthly reports and fault reporting aimed at continuous refinement of our reception and client-facing services.

• Maximised revenue potential by optimising bookings to best leverage hotel capacity.
• Reviewed staff performance by analysing KPI data and conducting appraisals.
• Exceeded sales targets with concerted customer outreach through SalesForce and Opera.
• Collaborated with Front of House Manager to run 215 capacity building.
• Trained and supervised 15 staff to deliver world-class customer service.
• Managed external queries, engaging with clients face-to-face, by phone and through email.

As the Night Operations Manager at the Radisson Blu Edwardian Sussex Hotel, I oversaw a broad spectrum of responsibilities to ensure seamless hotel operations. My duties included monitoring guest satisfaction, coordinating with various departments for repairs and maintenance, leading staff meetings, enforcing hotel policies, and creating detailed reports on operational status. I played a crucial role in event coordination, collaborated with external vendors, managed staffing needs according to reservations and occupancy, and provided exemplary customer service, even resolving complaints by liaising with management to find agreeable solutions. My role ensured a smooth and enjoyable experience for all guests, reflecting the hotel's commitment to excellence.

• Reported suspicious activities to authorities and security department.
• Conducted night audits to balance reports and reconcile cash drawers.
• Monitored guest activities to provide fruitful experience.
• Formulated and submitted summary reports to management.
• Performed concise and accurate handovers to day manager at end of shift.
• Kept back of house accounts and records updated, enabling clear performance monitoring.

As a Night Host at the Radisson Blu Edwardian Sussex Hotel, I have served as the primary point of contact for guests, handling a wide range of responsibilities to ensure a smooth and welcoming experience. My duties included welcoming and registering guests, managing reservations, and providing hotel rates and service information. I meticulously maintained clear records of room bookings, ensured proper room allocation, and computed all guest billings. My responsibilities extended to liaising with various departments to address guest concerns. Additionally, I was tasked with enforcing the hotel's policies and maintaining a neat front desk area. My role required a strong focus on customer service, accuracy, and attention to detail, all contributing to a positive guest experience.

• Facilitated approachable point of contact for guests to direct comments, queries and feedback throughout night.
• Drove hospitality standards by proactively anticipating potential guests' needs and taking appropriate action.
• Embodied brand values in customer-facing role to enhance guests' stays and exceed expectations.
• Greeted and welcomed guests on arrival, completing check-in procedures and providing room keys.
• Effectively dealt with all enquires throughout night shift.
• Facilitated smooth and efficient handovers, clearly communicating relevant information to day shift staff.

Led a small team of BA's that excelled in D2D fundraising, Achieved KPI`s set by the Owner. Responsible for going door-to-door and selling services. Positively engaged with the public and motivate them to support the campaign by donating on monthly basis. Projected credibility and structured report to meet the needs and understanding of the intended audience; presented information in a well-structured meeting the needs of the in; presentedence; presented information well-structured, logical and inspiringly. Spoke fluently, expressed information and critical points clearly, gave information with skill and responded, to needs of the customer and their reactions and feedback.

• Worked with my team and coach to achieve weekly quantity and quality fundraising targets
• Raised awareness of the campaign work around the UK.
• Developed fundraising techniques with my team and coach to improve the campaign's income.
• Adhere to the GPDR Compliance
• Obtained and identified quality donors using methods outlined in training.
• Maintained the highest possible standards of integrity consistent with campaign values.
• Treated all information obtained by donors confidentially and securely.
• Participated in training sessions and trained the team.
• Actively shared campaign information and fundraising techniques with fellow team members.
• Identified training techniques and methods for each person.

• My positions and responsibilities on the site were to ensure the safety, smooth running, and functional operations and facilities
• Daily, I would perform the safety checks and hazard checks and ensure the staff follows health and safety guidelines
• Ensure the PPE is worn correctly and maintained consistently
• Ensuring the social distancing is supported and maintained
• I would overshadow the cleaning process was done perfectly and accordingly to G4S rules and guidelines
• I would oversee the daily staff testing to ensure staff is not symptomatic and fit to work
• Liaise with other managers and supervisors on daily policies and protocols
• I am responsible for stock counting and inventory checks
• Worked closely with Royal Mail to make sure the test kits were being handled correctly and according to DHSC jurisdiction.

• Supported the senior management on market research, pricing, brand management, and cost savings, focusing on reducing supply chains and improving competitiveness in just three months
• Increased market share and expanded the company's dealer network from 15 dealer outlets to about 200
• Triggered significant increase in revenue through customer-centric marketing initiatives, improving from 67M to 171M rubles yearly.

• Refined service delivery standards through cleanliness training of staff, redistribution of workload, and introduction of rewards and punishments system
• Developed efficient hiring structure for waiter positions and designed initial training and orientation to ensure compliance with organisational standards
• Analysed customer choices and redesigned menu accordingly, including renewal, elaboration, and final correction of the recipe and renewal of the food list design
• Successfully increased restaurant attendance by 25% as well as revenues by 15%.

• Delivered leadership and direction for strategic planning, operational excellence, profit optimisation, and people management, ensuring sustainable business growth
• Streamlined end-to-end operations by prioritising workload
• Enhanced staff morale and performance by deploying motivational techniques and incentives
• Maximised cash flow and recommended effective business strategies to increase growth
• Maintained healthy stock level of profitable goods and fulfil 100% of customers' requests by negotiating and securing contracts with vendors, increasing Inventory turnover from 1.9 to 4.1 times per year
• Increased productivity of sales channel by communicating and regaining the confidence of distributors, resulting in attaining a 30% increase in sales
• Boosted customer satisfaction by identifying areas of improvement and implementing best practices
• Successfully minimised the share of low liquid inventories from 45% to 19%
• Slashed marketing and advertising costs as well as improved brand awareness.

• Managed general administration of the front office, including customer service and guest relations
• Delivered personal attention to guests to ensure a high level of satisfaction
• Opened, sorted, and distributed incoming faxes, emails, and other correspondence
• Provided active support, including diary management, travel arrangements, and post to executives—performed data entry, filing, scanning, and copying documents
• Displayed vital attention to detail while professionally managing confidential client data
• Leveraged strong communication skills to schedule appointments and arrange meetings
• Maximised customer satisfaction levels by proactively addressing queries and resolving complex complaints
• Built and sustained collaborative relations with clients, staff members, and senior management
• Maintained healthy stock levels to meet operational requirements of the office
• Guaranteed security and telecommunications system during the night shift and maintained peace for residents.