Krishalani Mahendran
Student | Retail Assistant
London,ENG
Summary
Motivated and customer-focused Business Management student with strong experience in customer service, cash handling, communication, and supporting daily business operations within fast-paced environments. Demonstrates excellent interpersonal, teamwork, and problem-solving skills with the ability to adapt quickly to new systems and responsibilities. Possesses a solid foundation in Information Communication Technology and is confident in handling customer interactions professionally while maintaining high levels of accuracy and efficiency. Eager to contribute positively within the UK retail sector while further developing practical and professional skills.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Retail Assistant
TRSK Superstore
Ilford, UK
10.2025 - Current
- Maintained a tidy and safe shopping environment, following health and safety guidelines.
- Handled customer inquiries and complaints with professionalism, offering solutions to meet their needs.
- Processed transactions efficiently at the till, including sales, refunds, and exchanges.
- Processed sales transactions accurately, handling cash and card payments efficiently.
- Processed and loaded deliveries and backstock onto store shelves.
- Shared new products and promotions with customer to encourage sales.
- Kept sufficient inventory supply and stock on shelves and in storerooms.
Teller / Cashier
RDB Bank
Batticaloa, Sri Lanka
02.2024 - 06.2025
- Processed high volumes of transactions accurately and efficiently at the bank till.
- Handled customer payments, refunds, and exchanges while maintaining excellent service standards.
- Greeted customers, answered queries, and provided clear information about products and services.
- Resolved straightforward customer issues at the counter and referred complex matters to senior staff when needed.
- Verified customer details and followed security procedures to reduce errors and potential fraud.
- Balanced tills at the end of each shift, and investigated any discrepancies.
- Updated customer accounts and personal details, ensuring records were current and accurate.
- Listened to customer feedback and followed-up on complaints to help improve satisfaction levels.
- Identified customer needs and recommended appropriate banking products, enhancing customer satisfaction.
Policy Advisor
LOLC Life Assurance
Batticaloa, Sri Lanka
09.2019 - 03.2020
- Provided customer-focused policy guidance and support to clients regarding insurance services and documentation
- Handled customer enquiries, complaints, and policy-related requests in a professional manner
- Maintained accurate records and processed policy documentation efficiently
- Built strong relationships with customers to ensure high levels of client satisfaction and retention
- Worked collaboratively with internal teams to resolve customer and operational issues
- Managed administrative tasks, data entry, and report preparation with attention to detail
- Supported daily office operations while meeting organisational targets and deadlines
- Demonstrated strong communication, problem-solving, and interpersonal skills in a fast-paced environment
- Assisted customers with product information and service-related queries
- Maintained confidentiality and compliance with company policies and procedures
Education
Bachelor of Science - Business Management (BSc Hons)
University of Law
London UK 08.2025 - Current
Diploma Degree -
International College of Business And Technology
Bambalapitiya, Colombo 06.2021 - 06.2023
High School Diploma -
BT Mahajana College
Batticaloa, Sri Lanka 01.2021 - 01.2023
Skills
- Customer service
- Cash handling
- Problem resolution
- Inventory management
- Policy compliance
- Communication skills
- Sales techniques
- Multitasking efficiency
- Conflict Resolution
- Computer literate
- Collaboration tools
- Microsoft Office
Languages
English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Hobbies and interests
- Community Volunteering
- Baking
- Travelling
Timeline
Retail Assistant
TRSK Superstore
10.2025 - Current
Bachelor of Science - Business Management (BSc Hons)
University of Law
08.2025 - Current
Teller / Cashier
RDB Bank
02.2024 - 06.2025
Diploma Degree -
International College of Business And Technology
06.2021 - 06.2023
High School Diploma -
BT Mahajana College
01.2021 - 01.2023
Policy Advisor
LOLC Life Assurance
09.2019 - 03.2020