Kresha Joshi

As a listening volunteer, I am able to help and support people through a phone call or via email. Do risk assessment as well as manage difficult conversations while helping different people through all kinds of challenges. Used strong interpersonal communication skills to convey information to others.

• Through this service, I am able to offer children and young people a confidential and child-centered space to talk about their concerns at any time and through a medium where they remain in control
• Through this, I can counsel sessions to children and young people regarding mental health issues, trauma, abuse and other issues that might be affecting children and young adults as well as families

• As a volunteer, I am able to give support to the families regarding any child support with regards to trauma, abuse in any setting like home, school, communities, etc
• By giving I provide support via phone, web chat, or email
• I am able to help and guide families to protect children from any kind of harm, keep them safe and support them to recover from any sort of trauma or abuse
• I have received the necessary training in order to talk and support the Families and children are victims of various forms of crime

• Currently, I am a volunteer at Victim Support Scotland, working in both the community and the court
• The aim was to offer guidance, emotional support, and practical assistance to anyone affected
• The victims, witnesses, and their families and friends are all affected by crime
• In court settings, I was able to help victims and witnesses know about the criminal justice system and the entire trial process, give them emotional support as well as ensure their safety and facilitate the court process for them
• In terms of community service, I can build a relationship with the service users and guide them and ensure their safety and get them any sort of assistance that they require after the incident/crime

• Increased overall operational efficiency by implementing new management strategies
• Streamlined communication processes for improved team collaboration
• Achieved customer satisfaction with regular feedback and improvement sessions
• Led company-wide restructuring to streamline operations
• Developed strategic business plans, enhancing corporate vision and objectives
• Built high-performing teams to achieve organisational objectives
• Improved staff retention with robust HR policies and procedures
• Identified new business opportunities, leading to market expansion
• Established apositive work environment, which promoted staff morale and productivity
• Directed day-to-day work of 15 employees and motivated teams to exceed objectives

• Covered range of topics including politics, community affairs, and sports; demonstrating versatility
• Researched and developed news stories, enhancing public knowledge
• Collaborated with senior journalists, gaining valuable industry insight
• Boosted stakeholder relationships
• Utilised various multimedia platforms for diverse storytelling methods

• Developed engaging content for various platforms by researching, writing, editing, and proofreading materials
• Enhanced brand awareness by creating compelling web copy that aligns with marketing goals
• Improved SEO rankings with integration of target keywords in blog posts and articles
• Helped increase website traffic by producing high-quality content regularly
• Conducted thorough research to generate fresh ideas for new content pieces