LISA HOOD
Lowestoft,Suffolk
Summary
Experienced counsellor with a successful private practice. Demonstrates strong communication skills, empathetic listening, and professional boundaries while maintaining client confidentiality. Adept at in-person and 1-to-1 counselling, with a deep understanding of mental health awareness, trauma, loss, gender identity, abuse and eating disorders. I am committed to fostering self-awareness and providing attentive support to clients.
Overview
26
26
years of professional experience
6
6
years of post-secondary education
Work history
Volunteer
Time Norfolk
Norwich , Norfolk
04.2023 - 11.2024
- Volunteer currently see 3 clients a week who has experienced baby loss, miscarriage or experiencing pregnancy choices.
Volunteer
East Norfolk 6th form
Gorleston-on-Sea, Norfolk
09.2021 - 08.2023
- Volunteered seeing 4 students a week presenting with a range of complex difficulties.
Property Manager
Leaders Ltd
Lowestoft, Suffolk
09.2015 - 04.2019
- Increased tenant satisfaction by addressing and resolving complaints promptly.
- Carried out property inspections for maintaining a high standard of cleanliness and repair.
- Ensured compliance with housing laws and safety regulations, protecting both landlord and tenant rights.
- Coordinated repair work, minimising disruption to tenants.
- Maintained strong relationships with vendors through regular communication, resulting in prompt service delivery.
- Oversaw rent collection to ensure consistent cash flow for property owners.
- Managed tenant move-ins and move-outs efficiently, reducing property vacancy periods.
- Developed strategies to retain tenants, fostering long-term residency and stable rental income.
- Streamlined administrative processes, improving efficiency within the office environment.
- Handled emergency situations effectively, providing swift resolution while keeping stress levels minimal for all parties involved.
- Implemented cost-effective maintenance plans leading to preservation of property value over time.
- Conducted thorough background checks on potential tenants, mitigating risk of default or damage to properties.
- Orchestrated efficient turnaround between tenancies; ensured professional cleaning before new occupant moved in.
- Managed multiple rental properties with outstanding planning and organisation.
- Managed customer relationships to achieve high satisfaction rate.
- Oversaw property maintenance, working with various tradesmen to complete repairs.
- Obtained and maintained accurate financial records.
- Inspected rental properties before and after tenancies, appropriately handling bond payments.
- Advised customer on contract law and property law.
- Liaised with property owners and prospective new customers.
- Identified and planned new real estate projects and new building construction in partnership with developers.
- Gathered property information using reliable sources.
Office Administrator
Addison Decorations Ltd
Lowestoft, Suffolk
12.2012 - 09.2014
- Enhanced team efficiency for seamless workflow management.
- Ensured smooth functioning of the office with regular equipment checks.
- Managed daily scheduling to facilitate organised operations.
- Maintained office supplies, reducing downtime due to lack of resources.
- Resolved customer queries promptly for improved client satisfaction.
- Coordinated meetings and appointments, ensuring effective time management.
- Handled correspondence, providing timely responses to all enquiries.
- Fostered a positive work environment with clear communication skills.
- Assisted in staff recruitment, contributing to building a strong team.
- Prepared reports meticulously for accurate record-keeping purposes.
- Oversaw invoicing and billing tasks, maintaining financial transparency in the office.
- Completed data entry tasks accurately, ensuring error-free records were maintained.
- Handled sensitive information discreetly, adhering strictly to confidentiality protocols at all times.
- Coordinated logistics for special events, resulting in successful company functions.
- Provided administrative support during high-pressure periods, aiding overall productivity.
- Maintained clean and organised workspace through regular upkeep activities.
- Ensured compliance with health and safety regulations at all times,.
- Facilitated training sessions for new hires ensuring quick familiarisation with office protocols.
- Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.
- Organised filing systems and maintained records and documentation in alignment with company policies and data security protocols.
- Managed database to maintain updated records and accuracy.
- Processed invoices and financial data with strong eye for detail.
- Accurately executed secretarial tasks, maintaining smooth administrative operations.
- Monitored and proactively replenished office supply inventory for seamless operations.
- Greeted and directed incoming visitors and clients to reduce wait times and increase satisfaction.
- Worked to facilitate positive, productive working environments through reliable administrative support.
- Processed invoices and purchase orders with high attention to detail.
- Utilised Microsoft Excel to manage spreadsheets and deliver specialised reports on company metrics.
- Scheduled meeting spaces and catering for board meetings, client consultations and contract negotiations.
- Worked with HR to maintain accurate and confidential employee records, enforcing compliance with regulatory standards.
- Produced and distributed monthly reports using Excel knowledge, enabling improved business analysis.
- Coordinated office workflow and implemented improvements to drive efficiency and productivity.
- Prioritised high-volume competing tasks to complete simultaneous projects within stringent timeframes.
- Liaised with external vendors and service providers to address on-site maintenance and repair needs.
- Reviewed existing procedures and systems for inefficiencies and recommended actionable initiatives for improvement.
- Registered visitors, guests and contractors upon arrival, providing access passes.
- Maintained high standards of accuracy and quality in data entry and recordkeeping.
- Set office policies and procedures to keep team members coordinated.
- Resolved team conflicts and assisted with identified problems to maintain sense of teamwork.
- Partnered collaboratively with other departments to determine optimum schedules for special projects.
- Scheduled staff and delegated assignments to adequately cover operational and project requirements.
- Instructed employees in company policies and procedures, maximising compliance and consistency.
- Enforced clerical team compliance with industry best practices and internal policies.
- Communicated policy changes and business priorities to streamline office team tasks.
Office Administrator
Colin Brown Property Services Ltd
Lowestoft, Suffolk
03.2009 - 01.2012
- Streamlined office operations by implementing effective filing systems.
- Ensured smooth functioning of the office with regular equipment checks.
- Maintained office supplies, reducing downtime due to lack of resources.
- Resolved customer queries promptly for improved client satisfaction.
- Coordinated meetings and appointments, ensuring effective time management.
- Handled correspondence, providing timely responses to all enquiries.
- Fostered a positive work environment with clear communication skills.
- Prepared reports meticulously for accurate record-keeping purposes.
- Oversaw invoicing and billing tasks, maintaining financial transparency in the office.
- Completed data entry tasks accurately, ensuring error-free records were maintained.
- Handled sensitive information discreetly, adhering strictly to confidentiality protocols at all times.
- Ensured compliance with health and safety regulations at all times,.
- Managed database to maintain updated records and accuracy.
- Processed invoices and financial data with strong eye for detail.
- Accurately executed secretarial tasks, maintaining smooth administrative operations.
- Greeted and directed incoming visitors and clients to reduce wait times and increase satisfaction.
- Processed invoices and purchase orders with high attention to detail.
- Worked with HR to maintain accurate and confidential employee records, enforcing compliance with regulatory standards.
- Resolved team conflicts and assisted with identified problems to maintain sense of teamwork.
Data Entry Clerk
R.W.M Data Management Ltd
Gt Yarmouth, Norfolk
03.2005 - 03.2009
- Maintained accurate data entry by diligently inputting information from various sources.
- Improved operational efficiency with meticulous data organisation and categorisation.
- Completed routine data verification for error reduction and accuracy improvement.
- Performed high-speed typing, increasing workflow productivity.
- Utilised advanced software tools to expedite data entry processes.
- Assured data confidentiality by strictly adhering to company privacy policies and regulations.
- Facilitated seamless document management through efficient electronic filing system setup and maintenance.
- Executed daily clerical tasks such as photocopying, scanning, faxing documents for smooth business operations.
- Streamlined record keeping, ensuring easy retrieval of vital information when required.
- Maintained strict compliance with regulatory requirements regarding personal customer information protection.
- Facilitated improved business decision making through generation of quality reports based on collected data.
- Managed large volumes of both structured and unstructured data using a combination of manual methods and automated tools.
- Organised, sorted and verified input data against original documents.
- Managed documents within company databases, keeping accurate records of critical information.
- Sent completed entries to Data Managers for evaluation and final approval.
- Transferred data from paper formats into database systems using keyboards, data recorders and optical scanners.
- Photocopied, scanned and printed relevant data for manager.
- Verified accuracy of information and sorted information of documents for computer entry.
- Examined data to detect errors and discrepancies.
- Reviewed completed work, checking for and resolving grammar, spelling and processing errors.
- Adhered strictly to policies and procedures for continued company compliance.
- Corrected data entry errors to prevent duplication or data degradation.
- Transferred data from physical copies to electronic records.
- Verified completeness and accuracy of transferred information between various database systems.
- Met productivity goals through swift, precise data entry.
- Maintained GDPR compliance through safe, secure customer data handling.
Administration Assistant
Compass Oilfield Services
Gt Yarmouth, Norfolk
07.2004 - 02.2005
- Managed incoming calls, ensured effective communication channels.
- Fostered a collaborative environment by assisting colleagues with administrative tasks.
- Maintained office supplies inventory for seamless operations.
- Ensured data accuracy with meticulous record keeping practices.
- Streamlined workflow by prioritising tasks according to urgency and importance.
- Facilitated smooth running of daily operations through diligent calendar management.
- Handled sensitive information, maintained confidentiality at all times.
- Communicated professionally with clients, cemented positive relationships.
- Handled petty cash transactions, ensured proper financial management within office.
- Performed general clerical duties as required, contributed to overall operational efficiency.
- Responded to telephone enquiries from clients, vendors and members of public.
- Maintained detailed administration and office procedures to improve accuracy and efficiency.
- Greeted customers promptly and professionally, providing friendly, knowledgeable assistance.
- Promoted welcoming environment while managing receptionist area and fielding requests for information.
- Received and screened high-volume internal and external communications, calls and email.
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
- Supported staff with administrative needs for photocopying, faxing and filing.
- Examined, scanned and input documents in software system.
- Arranged filing systems for easy use and retrieval by personnel.
- Sorted and organised different types of information by document type, personnel or location.
- Wrote professional letters, emails and memoranda for business communication.
- Kept adequate office supplies on hand to support staff and business requirements.
- Opened and routed business parcels and letters.
- Produced clean, error-free professional business correspondence for office team.
- Transcribed or scanned data to create new files.
General Assistant / Trainee
Tesco’s
Lowestoft, Suffolk
06.1998 - 07.2004
- Maintained a clean, organised workspace to ensure smooth daily operations.
- Provided top-quality customer service, resulting in high levels of customer satisfaction.
- Assisted with inventory management for efficient stock control.
- Coordinated deliveries with suppliers to maintain stock levels.
- Facilitated clear communication between team members for better workflow synergy.
- Supported colleagues during peak hours to prevent customer dissatisfaction.
- Arranged displays attractively, enticing customers into the shop.
- Helped resolve customer queries promptly, fostering good relations with clients.
- Dealt with complaints professionally leading to swift problem resolution.
- Processed payments securely, safeguarding against fraud or discrepancies.
- Ensured proper waste disposal practices were followed promoting environmental sustainability.
- Worked on till operations efficiently reducing queues at the checkout.
- Helped unpack and shelve deliveries quickly ensuring all items were available for sale.
- Organised staff rosters fairly distributing work shifts amongst team members.
- Worked closely with team members to achieve collective goals and objectives.
- Carried out day-day-day support duties accurately and efficiently.
- Greeted guests and clients with warmth and professionalism.
- Protected staff and guests by complying with health and safety regulations.
- Drafted documents and reports for management review.
- Partnered with management to implement processes and complete special projects.
- Maintained a high level of service whilst dealing with client queries and complaints.
- Improved team communication by organising regular team meetings and discussions.
- Adapted to new situations and learned new skills quickly.
- Participated in training and seminars to enhance skills and promote growth.
- Worked productively with team members to achieve common goals.
- Showed initiative and willingness to take on new challenges.
- Managed time effectively to meet deadlines.
- Shadowed senior team members to develop practical knowledge and gain critical industry-specific skills.
- Participated in staff meetings to discuss latest developments.
- Carried out duties with strict compliance to company standards and policies.
Education
Level 6 Person Centred Counselling BA Hons - Person Centred Counselling
University of Suffolk East Coast College
09.2022 - 01.2023
Level 5 Person Centred Counselling - Person Centred Counselling
University of Suffolk East Coast College
09.2021 - 07.2022
Level 4 Certificate of Higher Education - Person Centred Counselling
University of Suffolk East Coast College
09.2020 - 07.2021
Access to Counselling Diploma -
East Coast College
09.2018 - 07.2019
Denes High School - Mathematics, Science (Double Award), English Language, English Literature, Art, Textiles, French, History
Denes High School
09.1995 - 06.1998
Skills
- Communication skills
- Case Management
- Attachment and attunement issues
- Professional boundaries
- Grief-counselling
- Successful private practice
- Client confidentiality
- In-person counselling
- Self-awareness
- Local authority service referrals
- Mental health awareness
- 1-to-1 counselling
- Empathetic
- Patience and calmness
- Attentive listening
- Empathetic listening
Custom
I have two children which I enjoy spending all my spare time with fulfilling fun family days out. I enjoy reading in my spare time and socialising. I am a caring and understanding person who enjoys helping others.
Timeline
Volunteer
Time Norfolk
04.2023 - 11.2024
Level 6 Person Centred Counselling BA Hons - Person Centred Counselling
University of Suffolk East Coast College
09.2022 - 01.2023
Volunteer
East Norfolk 6th form
09.2021 - 08.2023
Level 5 Person Centred Counselling - Person Centred Counselling
University of Suffolk East Coast College
09.2021 - 07.2022
Level 4 Certificate of Higher Education - Person Centred Counselling
University of Suffolk East Coast College
09.2020 - 07.2021
Access to Counselling Diploma -
East Coast College
09.2018 - 07.2019
Property Manager
Leaders Ltd
09.2015 - 04.2019
Office Administrator
Addison Decorations Ltd
12.2012 - 09.2014
Office Administrator
Colin Brown Property Services Ltd
03.2009 - 01.2012
Data Entry Clerk
R.W.M Data Management Ltd
03.2005 - 03.2009
Administration Assistant
Compass Oilfield Services
07.2004 - 02.2005
General Assistant / Trainee
Tesco’s
06.1998 - 07.2004
Denes High School - Mathematics, Science (Double Award), English Language, English Literature, Art, Textiles, French, History
Denes High School
09.1995 - 06.1998
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