Klaudia Skonieczna
Hoddesdon
Summary
Driven professional with a background in sales, customer service and operations management across diverse industries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels. For several years passionate about sports and nutrition currently undertaking Levels 2 and 3 of Personal Trainer. Seeking to leverage strong target achievement to progress within a growing company.
Overview
5
5
years of professional experience
Work History
Shop Floor Assistant
Asda
Hoddesdon
11.2020 - 01.2023
- Receiving, unpacking and arranging new shipments from suppliers and vendors
- Arranging and labeling goods in displayed shelves, targeting to complete process before 11am
- Navigating consumers to find desired products in store to reach 90% of consumer satisfaction
- Collaborating with other team members to keep sales floor area clean and organised at all times
- Performing periodic price audits to resolve price discrepancies every 1 week
Assistant Manager
Costa Coffee
Hoddesdon
03.2018 - 11.2020
- The job included several responsibilities that are listed below
- Team managment - Coached employees to generate results of 85% every Costa Check
- Inventory Assessment - Oversee levels of inventory and reach reduced levels of waste by 10% every quarter
- Customer Relations - Performed analysis of online consumer behaviour and implemented in store strategy to improve consumer experience from 4.0 to 5.0 improving consumer satisfaction
- Business Development - Supervised gathering of target client database and designed marketing advertisement to increase sales by 5% every month
- Coffee making - mastered coffee making skills to achieve Barista Maestro level, attain 1st place in Flat white competition
Education
Bachelors of Science - Business and Marketing
Master of Science - International Marketing
Hult International Business School
Bachelors Degree - Business and Marketing
Anglia Ruskin University
Diploma - Business
Hertford Regional College
GCSE - undefined
Roberts Barclay Academy
Skills
- Team working - worked with many different backgrounds
- Critical thinking - working under pressure
- Social Media platforms
- Software Knowledge - Microsoft Office Suite
- Sales and customer service
- Administration
- Self-motivated
- Time management
Languages
English
Fluent
Polish
Native
Timeline
Shop Floor Assistant
Asda
11.2020 - 01.2023
Assistant Manager
Costa Coffee
03.2018 - 11.2020
Bachelors of Science - Business and Marketing
Master of Science - International Marketing
Hult International Business School
Bachelors Degree - Business and Marketing
Anglia Ruskin University
Diploma - Business
Hertford Regional College
GCSE - undefined
Roberts Barclay Academy
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