Ian Michobo

In my current role as a Shop Floor Assistant I:

• Deliver friendly and efficient customer service, assisting with product queries, whilst operating the tills and handling transactions accurately.
• Keep the store clean, organised, and fully stocked.
• Replenish shelves and support stock deliveries promptly.
• Maintain high health and safety standards across the shop floor.
• Work collaboratively with colleagues to ensure smooth operations.
• Create attractive product displays to enhance store presentation.

• Operated various warehouse machinery, including PPT, counterbalance, and reach trucks, in a fast-paced logistics environment.
• Safely handled and placed heavy pallets on high racking systems (up to 60–70 metres), demonstrating strong precision and attention to detail.
• Supported both inbound and outbound operations, ensuring timely and efficient movement of goods.
• Maintained high safety standards and adhered to operational procedures at all times.
• Contributed to overall warehouse efficiency through effective teamwork and communication.

• Organised and supervised daily activities for international students aged, creating a fun, safe, and inclusive environment.
• Ensured high levels of student engagement and enjoyment, contributing to a memorable summer school experience.
• Interacted with children from diverse cultural backgrounds including France, Italy, Saudi Arabia, Greece, and China.
• Developed strong cross-cultural communication skills and built positive relationships across language barriers.
• Fostered inclusivity and adapted activities to suit a wide range of needs, backgrounds, and language abilities.
• Demonstrated flexibility, teamwork, and leadership in a fast-paced and multicultural setting.

• Delivered excellent customer service in a fast-paced retail environment, offering tailored product advice on sneakers and streetwear.
• Supported daily store operations including restocking, maintaining visual merchandising standards, and managing transactions at the till.
• Built strong rapport with a diverse customer base, contributing to a positive shopping experience and repeat business.
• Demonstrated in-depth product knowledge to drive sales and meet customer needs.
• Strengthened communication skills and developed confidence in upselling and customer interaction.