KISHANI YOGENDRAN
Surbiton,Surrey
Summary
Highly organised and detail-oriented professional with a BSc (Hons) in Business Management (2:1) and experience as an Adobe Operations Coordinator at Bytes Technology Group, supporting high-volume operational processes in fast-paced environments. Skilled in managing complex queries, maintaining accurate records, supporting cross-functional teams and delivering excellent customer service under strict deadlines. Recently completed AI-focused training initiatives and online professional development courses to strengthen digital and analytical capabilities, while also providing GCSE Maths and English tutoring to students. Confident using CRM systems, Microsoft Office and operational reporting tools with a proactive and solution-focused approach.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work history
AI Training & GCSE Tutor
Self-Employed
London
2026.01 - 2026.05
- Completed AI and digital skills training initiatives focused on emerging technologies, workflow automation and business applications.
- Undertook online professional development courses to strengthen analytical, administrative and operational skills.
- Provided one-to-one GCSE Maths and English tutoring to secondary school students, adapting teaching methods to individual learning styles.
- Planned structured lesson materials and monitored student progress to improve confidence and academic performance.
- Developed strong communication, organisation and problem-solving skills through independent tutoring and training activities.
Adobe Operations Coordinator
Bytes Technology Group
Leatherhead
2024.08 - 2026.01
- Provided day-to-day operational support across multiple internal teams in a fast-paced, high-volume environment.
- Investigated and resolved complex billing and account queries within strict SLA targets.
- Acted as a key liaison between Sales, Accounts Payable and Purchasing teams to resolve discrepancies.
- Managed account changes, renewals and contractual amendments with high attention to detail.
- Maintained structured trackers and CRM systems (Microsoft Dynamics) to ensure accurate records.
- Conducted quality checks on documentation and financial records to minimise errors.
Sales Advisor
Primark Stores Ltd
Surbiton
2023.07 - 2024.06
- Delivered high-quality customer service in a fast-paced retail environment.
- Managed high volumes of transactions with accuracy and efficiency.
- Resolved customer queries and complaints professionally.
- Collaborated with team members to ensure smooth daily operations.
Sales Advisor
Fenwick Ltd
Kingston
2022.06 - 2022.12
- Provided personalised service and product guidance to customers.
- Processed payments accurately in line with company policies.
- Built strong customer relationships and contributed to team sales targets.
- Supported promotional launches and seasonal campaigns.
Education
BSc (Hons) - Business Management
University of Surrey
2021.09 - 2025.08
A-Levels -
Tolworth Girls School
2018.09 - 2020.09
Skills
- Microsoft Excel, Word, Outlook & PowerPoint
- CRM Systems (Microsoft Dynamics)
- Operational & Administrative Support
- Customer Service & Query Resolution
- Reporting & Process Documentation
- SLA & Deadline Management
- Cross-Functional Team Collaboration
- Data Accuracy & Quality Checks
- Tutoring & Communication Skills
- AI & Digital Skills Training
Timeline
AI Training & GCSE Tutor
Self-Employed
2026.01 - 2026.05
Adobe Operations Coordinator
Bytes Technology Group
2024.08 - 2026.01
Sales Advisor
Primark Stores Ltd
2023.07 - 2024.06
Sales Advisor
Fenwick Ltd
2022.06 - 2022.12
BSc (Hons) - Business Management
University of Surrey
2021.09 - 2025.08
A-Levels -
Tolworth Girls School
2018.09 - 2020.09