HANNAH GIBB
Garelochhead,Argyll and Bute
Summary
Detail‑oriented administrative professional with strong experience in scheduling, operational coordination, and stakeholder support within fast‑paced hospitality and events environments. Experienced in managing booking systems, maintaining accurate records, coordinating resources, and producing operational reports to support planning and decision‑making. Confident communicator who works effectively with staff, contractors, suppliers, and customers while maintaining high levels of professionalism and organisation. Advanced user of Microsoft Office including Excel, Word, and Outlook.
Overview
13
13
years of professional experience
Work history
Receptionist
Lodge on Loch Lomond Hotel
Luss, Argyll and Bute
2024.06 - 2026.03
- Act as the first point of contact for guests, contractors, and staff, managing enquiries via phone, email, and in person.
- Maintain accurate booking systems and coordinate reservations across multiple third‑party platforms.
- Produce daily operational reports and occupancy forecasts to support management planning.
- Manage contractor logbooks and issue site access keys while maintaining accurate records.
- Process guest payments, handle cash transactions, and complete end‑of‑shift financial reconciliation.
- Liaise with internal departments to ensure operational requirements are met efficiently.
- Maintain GDPR‑compliant records and ensure accurate data entry within internal systems.
Events Coordinator
Bute Yard
Isle of Bute, Argyll and Bute
2023.09 - 2024.06
- Coordinated planning and delivery of community markets, festivals, and seasonal events.
- Developed event schedules, vendor coordination plans, and operational documentation.
- Liaised with contractors, suppliers, and vendors to ensure resources and logistics were prepared ahead of events.
- Maintained event documentation including schedules, risk assessments, vendor records, and billing information.
- Tracked attendance, revenue, and operational data to support reporting and forecasting.
- Acted as a key contact for stakeholders, suppliers, and community partners.
Assistant Manager / Supervisor
Balloch House
Balloch, West Dunbartonshire
2022.10 - 2024.06
- Supported the daily operational management of a high‑volume hospitality venue.
- Supervised staff and maintained effective communication between teams to ensure smooth service delivery.
- Managed scheduling requirements and supported operational planning.
- Handled customer enquiries and resolved issues professionally.
- Assisted with financial reconciliation and secure closing procedures.
Wedding & Events Executive
Cameron House
Loch Lomond
2022.07 - 2022.10
- Coordinated wedding and event logistics including schedules, accommodation lists, and supplier requirements.
- Maintained detailed event sheets and client documentation.
- Input client data accurately into internal systems.
- Worked closely with internal departments to ensure smooth event delivery.
Duty Manager / Visitor Centre Receptionist
Mount Stuart Trust
Isle of Bute, Argyll and Bute
2016.03 - 2022.07
- Served as first point of contact for visitors, contractors, and membership enquiries.
- Managed booking systems, reservations, and visitor records.
- Processed daily financial transactions and reconciled takings.
- Compiled visitor statistics and operational reports.
- Held keyholder responsibility for opening and closing the visitor centre.
Hotel Assistant
Chandlers Country House
Isle of Bute, Argyll and Bute
2013.06 - 2022.06
- Supported multiple operational areas within the hotel including reception, housekeeping, and guest services.
- Managed telephone reservations and booking platforms.
- Maintained booking calendars and prevented scheduling conflicts.
- Assisted across departments to support efficient operations.
Education
BSc (Hons) - Immunology & Microbiology
University of Strathclyde
GlasgowSkills
- Administrative & Office Support
- Scheduling & Resource Coordination
- Stakeholder & Contractor Liaison
- Data Entry & Systems Management
- Operational Reporting & Forecasting
- Microsoft Excel, Word, Outlook & PowerPoint
- Email & Telephone Enquiry Handling
- Purchase Orders & Supplier Coordination
- GDPR Compliance & Confidential Data Handling
- Record Keeping & Documentation Management
- Attention to Detail & Deadline Management
- Adaptable in Fast‑Paced Environments
ADDITIONAL INFORMATION
- Strong numeracy and literacy skills
- Experienced in handling confidential data
- Comfortable working independently or as part of a team
- Flexible and adaptable to operational needs
Timeline
Receptionist
Lodge on Loch Lomond Hotel
2024.06 - 2026.03
Events Coordinator
Bute Yard
2023.09 - 2024.06
Assistant Manager / Supervisor
Balloch House
2022.10 - 2024.06
Wedding & Events Executive
Cameron House
2022.07 - 2022.10
Duty Manager / Visitor Centre Receptionist
Mount Stuart Trust
2016.03 - 2022.07
Hotel Assistant
Chandlers Country House
2013.06 - 2022.06
BSc (Hons) - Immunology & Microbiology
University of Strathclyde