Sameer Khan
London
Summary
Freight Forwarding professional with 4+ years of experience in international freight operations, customer service and end-to-end shipment coordination. Hands-on experience managing shipment bookings, arrival processing, transport coordination, freight documentation, customs requirements, Track & Trace, customer queries, complaints, exceptions and billing support. Experienced in working with airlines, carriers, overseas agents, customs brokers, transport providers and internal stakeholders to deliver shipments accurately and within agreed timelines. Strong CargoWise One (CW1), HMRC/CDS, Microsoft Excel and job-file administration skills, with a proactive, customer-focused approach suited to Sea Logistics Customer Care environments.
Overview
6
6
years of professional experience
Work History
Security Supervisor
G4S Secure Solutions
10.2024 - Current
- Maintain high service and compliance standards in busy operational environments involving multiple internal and external stakeholders.
- Manage competing priorities, time-sensitive requirements and changing operational demands while maintaining a professional customer-service approach.
- Coordinate with stakeholders to investigate and resolve issues promptly, escalating appropriately and following through to resolution.
- Prepare accurate reports and documentation, demonstrating strong attention to detail, data accuracy and procedural compliance.
Import & Export Coordinator
Worldwide Group Consolidators (WWGC)
08.2022 - 01.2024
- Managed day-to-day freight operations from customer order receipt and shipment booking through arrival, customs documentation and final delivery.
- Coordinated shipments with airlines, carriers, overseas agents, customs brokers and transport providers to meet collection and delivery requirements.
- Processed arrivals and coordinated HAWB instructions, delivery requirements, shipment milestones and supporting documentation.
- Prepared, checked and controlled MAWB, HAWB, AWB, Delivery Orders, commercial invoices, packing lists and other import documentation.
- Supported HMRC/customs requirements by coordinating accurate information and documents with customs brokers and relevant stakeholders.
- Monitored shipments through Track & Trace, providing proactive status updates, exception notifications and intermediate milestone updates to customers.
- Investigated delays, missing documentation and operational exceptions; coordinated practical solutions across carriers, agents, transport providers and internal teams.
- Acted as a primary customer contact for shipment enquiries, complaints and operational issues, maintaining professional communication through resolution.
- Supported spot-rate and quotation requests and contributed to commercially focused customer solutions.
- Managed multiple concurrent files, prioritising urgent/time-sensitive shipments and ensuring operational tasks were completed within required deadlines.
- Completed job-file updates, billing support, cost information and KPI reporting while maintaining accurate live shipment records.
- Processed customer and overseas-office orders in CargoWise One (CW1), ensuring accurate shipment details, instructions and operational records.
Senior Executive - Supply Chain & Procurement
Asher Traders
01.2021 - 02.2022
- Coordinated supplier orders and procurement activities to support timely fulfilment and delivery requirements.
- Maintained accurate supplier and inventory records, strengthening documentation control and operational efficiency.
- Supported reporting and data analysis in Microsoft Excel to inform operational decision-making.
Education
MSc - Supply Chain & Logistics Management
University of Hertfordshire
Certificate of Higher Education - Shipping & Freight Forwarding
London School of Planning and Management
Bachelor of Business Administration - undefined
IQRA University
Skills
- Customer Care & Stakeholder Management
- Sea & Air Freight Forwarding
- Shipment Tracking, Milestones & Exception Management
- MAWB / HAWB / AWB Documentation
- Customs Documentation & HMRC / CDS Requirements
- Root-Cause Investigation & Problem Solving
- Spot Quotations & Commercial Customer Support
- KPI / Operational Reporting
- End-to-End Import / Export Coordination
- Booking & Shipment Management
- Freight Documentation & Delivery Instructions
- Carrier / Airline / Gateway Coordination
- Customer Queries, Complaints & Escalations
- Billing, Cost Provisions & Financial Input
- CargoWise One (CW1) & Job File Management
- Microsoft Excel, Word, Outlook & PowerPoint
- CargoWise One (CW1) HMRC / CDS Microsoft Excel Word Outlook PowerPoint Job-file management Track & Trace Operational / KPI reporting
Accomplishments
- Successfully coordinated international air and ocean freight shipments while maintaining high documentation accuracy.
- Improved shipment visibility through proactive tracking, live updates and clear communication with customers and logistics partners.
- Maintained compliance-focused documentation and supported KPI, billing and financial reporting.
Section name
Target role: Sea Logistics Customer Care Specialist – Kuehne+Nagel, Birmingham. This CV emphasises customer ownership, end-to-end shipment management, carrier/stakeholder coordination, exception handling, documentation, billing support and operational systems experience relevant to the vacancy.
Timeline
Security Supervisor
G4S Secure Solutions
10.2024 - Current
Import & Export Coordinator
Worldwide Group Consolidators (WWGC)
08.2022 - 01.2024
Senior Executive - Supply Chain & Procurement
Asher Traders
01.2021 - 02.2022
Bachelor of Business Administration - undefined
IQRA University
Certificate of Higher Education - Shipping & Freight Forwarding
London School of Planning and Management
MSc - Supply Chain & Logistics Management
University of Hertfordshire