Kirsty Green
St Austell.,Cornwall
Summary
I am looking to return to employment following an extended career break during which I was supporting my husband's military career and raising our daughter.
Although my time working as a receptionist/administrator within the health sector was short, it was a position I thoroughly enjoyed and a career choice I would have chosen to pursue. My employment choices since leaving school have predominantly but not solely been within the travel industry, a career I nurtured from school leaver to branch manager in both retail and business travel. These career choices have allowed me the privilege of experiencing a true cross section of society and working environments where best client services have always been the main focus.
I am a quick study when completing training and would welcome the opportunity to update and extend my knowledge surrounding sexual health and reproduction services.
I bring a wealth of human interaction and life experience with me and have an open perspective to the world in which we live.
Overview
25
25
years of professional experience
Work history
Administration assistant - Voluntary
Your Art Connect CIC
Newquay, Cornwall
2021.06 - 2024.09
- Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocols and GDPR laws.
- Assisted directors with daily enquiries and addressed incoming correspondence to maintain timely responses..
- Improved office efficiency by organising and maintaining digital filing systems.
- Promoted a welcoming and calm reception area for our young adults and families attending art sessions. Many of our clients are neurodivergent, so providing a safe space was paramount.
- Handled petty cash transactions, ensured proper financial management.
- NSPCC Introduction to safeguarding training completed.
Career break/ Military Wife and Mum
N/A
Hadleigh, Suffolk
2012.01 - 2021.03
Midwife/Health Visitor/ S & L Receptionist.
BFG GERMANY.
Munster Barracks - Germany, Germany
2011.01 - 2011.10
- Maintained physical and digital detailed medical records on EMIS for accurate tracking of patient history.
- GDPR and Safeguarding training completed. DBS check obtained.
- Served as an initial point of contact for visitors; providing warm greetings and helpful assistance on arrival.
- Coordinated with a team of healthcare professionals for comprehensive patient care.
- Dealt professionally and calmly with emotionally charged situations.
- Listened actively to visitors with a non-judgemental approach, applied knowledge of cultural backgrounds and adapted communicating style to suit individuals.
- Recorded and reported births to meet legal and professional obligations.
- Handled clinic and appointment scheduling to ensure smooth daily operations within clinic and for home visits.
- Answered phone calls, completed data entry and filed or distributed all mail correspondence for the three departments
- Established a clean and welcoming reception area and waiting room making sure leaflets and information available was current.
Station Warrant Officers Clerk
BFG Germany
Tower Barracks, Dulmen. Germany.
2009.10 - 2011.01
- Experienced on MJDI supply system.
- Served as the initial point of contact for visitors entering the administration building.
- Coordinated office supplies orders to keep necessary materials available at all times for the main office and two squadrons.
- Upheld confidentiality and MOD security procedures.
- Utilised multi-line telephone system to manage incoming calls effectively.
- Completed data entry tasks whilst adhering to MOD policies and procedures .
- Collected and distributed incoming/outgoing mail, employing strict confidentiality throughout.
- Improved stock accuracy by conducting regular audits on inventory.
- Investigated missing items, discrepancies and losses.
- Operated the stations equipment inventory. This included ordering, receiving and issuing goods as directed or when required.
Senior travel consultant
First Choice Holidays
Truro, Cornwall
2005.10 - 2009.05
- Trained junior staff members in company procedures and service standards for improved performance.
- Provided excellent customer service leading to repeat business and customer loyalty.
- Managed complex itineraries for high-end clientele, ensuring seamless travel experiences.
- Collaborated closely with team members to meet sales targets each quarter.
- Used GDS to plan and sell airline tickets, accommodations and other travel services according to client needs.
- Provided outstanding customer service, ensuring full understanding of brochure, contents and booking conditions.
- Handled customer complaints effectively, restoring trust in our brand.
- Monitored sales performance regularly adjusting strategies as required.
- Maintained high standards of store cleanliness, enhancing shopping experience for customers.
- Coordinated with management on operational issues providing solutions for better efficiency.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Provided support to manager during holidays and sickness.
- Managed cash and credit transactions accurately reducing discrepancies at end of day reconciliation.
- Implemented promotional strategies for increased footfall.
- Ensured health and safety compliance, maintaining a safe working environment for all staff members.
Travel consultant
First Choice Holidays
Norwich, Norfolk
2004.09 - 2005.10
- Offered exemplary service to new and existing clients, helping to build lasting relationships and secure new travel assignments.
- Used travel agency software to explore customers purchasing options, offering clear comparisons and securing best-possible deals.
- Drew upon comprehensive knowledge of global destinations for informed recommendations.
- Achieved customer satisfaction by providing tailored travel solutions.
- Served diverse client base including individual travellers and corporate groups.
- Contributed effectively in team meetings, fostering collaborative work environment.
- Conducted calls professionally and politely to maintain excellent service standards.
- Processed payments and established payment plans on behalf of customers, offering multiple methods to maximise sales.
Branch manager
Galaxy Travel
Aylsham, Norfolk
2000.02 - 2003.09
- Managed daily operations to ensure smooth running of the branch for our retail and business travel clients.
- Crafted bespoke travel arrangements to meet individual requirements.
- Built lasting relationships with clients, fostering loyalty and repeat business.
- Expert airline reservation and ticketing knowledge.
- Mitigated risk during overseas trips with comprehensive contingency planning.
- Maintained thorough records of all bookings and ancillary services to enable accurate monthly invoice production for our business travel clients.
- Conducted calls professionally and politely to maintain excellent service standards.
- Used travel agency software to explore customers purchasing options, offering clear comparisons and securing best-possible deals.
- Developed promotional materials to increase agency visibility.
- Extensive cash and debit/credit card handling .
Education
British Sign Language Level 1 - Languages
Adult Education
Norwich 09/1997 - 05/1998
GCSE - Law
Adult Education
Norwich 09/1997 - 05/1998
GCSE - MATHS
Long Stratton High School - Adult Education.
Long Stratton, Norfolk 09/1996 - 06/1997
COTAC Level 1&2 Air ticketing and general travel - Travel
Norwich City College
Norwich 09/1989 - 07/1991
GCSEs - English. English literature. Modular sciences. Geography. Home Economics
Long Stratton High School
Long Stratton, Norfolk 09/1985 - 06/1989
Skills
- EMIS experienced
- Adhering to GDPR, company and confidentiality procedures at all times across numerous areas of employment
- Safeguarding experienced
- 20 years plus comprehensive office administration up to managerial level Including completing monthly and annual audits, implementing staff development through individual or team based training sessions,
- Knowledgeable and perceptive when interacting with people from all ages, nationalities and backgrounds
- Professional, confident but friendly telephone etiquette
- Experience of volunteering with neurodivergent young adults ages
11 - 24 years
Affiliations
- Baking, reading and swimming.
References
References available upon request.
Timeline
Administration assistant - Voluntary
Your Art Connect CIC
2021.06 - 2024.09
Career break/ Military Wife and Mum
N/A
2012.01 - 2021.03
Midwife/Health Visitor/ S & L Receptionist.
BFG GERMANY.
2011.01 - 2011.10
Station Warrant Officers Clerk
BFG Germany
2009.10 - 2011.01
Senior travel consultant
First Choice Holidays
2005.10 - 2009.05
Travel consultant
First Choice Holidays
2004.09 - 2005.10
Branch manager
Galaxy Travel
2000.02 - 2003.09
British Sign Language Level 1 - Languages
Adult Education
09/1997 - 05/1998
GCSE - Law
Adult Education
09/1997 - 05/1998
GCSE - MATHS
Long Stratton High School - Adult Education.
09/1996 - 06/1997
COTAC Level 1&2 Air ticketing and general travel - Travel
Norwich City College
09/1989 - 07/1991
GCSEs - English. English literature. Modular sciences. Geography. Home Economics
Long Stratton High School
09/1985 - 06/1989