Kirsty Brooks
Pocklington
Summary
A highly adaptable professional with exceptional communication skills, proven expertise in customer service and complaint management, and a strong focus on health and safety awareness. Demonstrates excellent time management, organisational ability, and resilience in fast-paced environments. Skilled in database management, multitasking, cash handling, and fostering positive customer experiences with patience and empathy. Committed to delivering high-quality results through a flexible approach to work.
Overview
13
13
years of professional experience
Work history
Volunteer Instructor/Detachment Commander
Army Cadet Force
Pocklington, East Riding of Yorkshire
2022.04 - Current
- Engaged cadets with hands-on activities resulting in increased knowledge and interest in subject matter.
- Managed cadet behaviour by enforcing established ACF values and standards, maintained discipline effectively.
- Encouraged critical thinking and problem-solving skills through group activities.
- Maintained up-to-date subject knowledge and personal qualifications, ensured delivery of accurate information.
- Prepared lesson materials including visual aids and handouts to support learning objectives.
- Mentored pupils on ACF related and personal issues bolstering their confidence and self-esteem.
- Collaborated with colleagues to share best practices and professional development opportunities.
- Kept parents informed about their cadet's syllabus progress through regular communication, fostered parent-instructor collaboration.
- Ensured that all risk assessments and related paperwork was completed in a timely manner to ensure safety guidelines were followed during practical sessions, reducing risk of accidents.
- Adapted teaching style according to the needs of each student thus personalising learning experience.
- Presented complex information in an understandable manner to facilitate knowledge absorption.
- Created safe and inclusive classroom environment promoting mutual respect amongst cadets.
- Collaborated with fellow instructors on ways to improve instruction and better serve cadet needs.
- Maintained records of assessments and submitted timely feedback to cadets and up the chain of command.
- Remained calm in stressful situations, resolving conflicts and solving issues with ease.
- Recruited new participants through special events and community activities.
- Provided constructive feedback on activities with suggestions for improvement.
- Ensured all safeguarding standards were adhered to.
Personal Carer
Mrs Kelly Hollis
Wilberfoss
2020.01 - 2026.02
- Providing practical and administrative support to my client to enable her to complete day to day tasks in the home resulting in increased independence.
- Transporting my client to and from medical appointments, on shopping trips and on social visits.
- Built strong relationships with my client and her immediate family to foster trust and emotional support.
- Assisted with shopping errands; ensured availability of essential items at all times.
- Enhanced wellbeing by preparing healthy meals and ensuring medication was taken on schedule.
- Offered companionship during social outings, enriched quality of life.
- Improved social health by promoting participation in hobbies and social interests.
- Maintained client dignity and respect throughout personal care support, including dressing, showering and toileting.
Clerical Assistant
Warter Primary School
Warter
2015.01 - 2020.01
- Ensured accurate record keeping with diligent data entry tasks. For example maintaining and updating pupil and staff records on a daily basis.
- Organising events such as parents evenings.
- Liaising with external maintenance companies and suppliers.
- Fostered effective communication to resolve parental queries through professional email correspondence.
- Prioritised urgent tasks to meet deadlines efficiently.
- Contributed to team success by providing clerical support during large scale projects or events.
- Handled petty cash transactions, maintained precise records of expenditures.
- Managed incoming post to maintain regular communication flow.
- Ensured confidentiality of sensitive information adhering strictly to data protection policies.
- Kept abreast of office supply inventory levels, ordered necessary items timely to avoid shortages.
- Streamlined administrative processes, ensured a well-organised workspace.
- Assisted in meeting preparations for smooth operational flow.
- Improved office efficiency by maintaining and organising physical and digital files.
- Took and relayed messages between staff, customers and other parties.
- Greeted guests and clients with warmth and professionalism.
- Opened office each day and readied spaces for staff, parents and pupils.
- Maintained tidy reception area to provide visitors with positive first impression of the school.
- Created weekly and monthly reports for the headteacher relating to pupil attendance and performance results.
Deputy Manager
Temptations Coffee Shop
Stamford Bridge
2013.01 - 2015.01
- Supervised day-to-day operations, ensuring optimal workflow efficiency.
- Maintained safe working and guest environments, reducing injury and incident risks.
- Answered questions about menu item ingredients, cooking methods and costs to assist with decisions.
- Completed repetitive food preparation tasks in line with food safety standards.
- Assisted customers in menu selection, enhancing their dining experience.
- Trained staff members for enhanced productivity.
- Fostered a positive work environment through open communication and team-building activities.
- Ensured cleanliness of the café with regular checks and maintenance tasks.
- Collaborated with management on promotional strategies for better business visibility.
- Handled customer complaints for improved satisfaction levels.
- Handled cash transactions accurately whilst ensuring secure storage of earnings.
- Maintained inventory levels by diligent ordering of supplies.
- Introduced new menu items, leading to increased variety for customers.
- Implemented health and safety regulations to maintain a safe work environment.
- Streamlined ordering process to reduce wait times.
- Oversaw food preparation, maintaining high quality standards.
- Conducted staff meetings to communicate updates or changes effectively.
Education
A Level - English (A), History (C), Biology (B)
Thirsk School Sixth Form College
ThirskGCSE's - Grades A-C including Maths and English
Thirsk School
ThirskFood Safety
Defence College of Excellence
2025.02 -
Fire Safety
Defence Learning Environment
2025.02 -
Level 3 First Aid at Work
Defence Awarding Organisation
2025.09 -
Safeguarding Training
Defence Learning Environment
2025.03 -
Adult Leadership and Management
Cadet Training Centre - Frimley Park
2025.02 -
BA Hons First Class - Environmental, Leisure and Heritage Management
University College of Ripon and York St John
RiponSkills
- Confident communicator
- Excellent time management and organisational ability
- Database management
- Multitasking
- Cash handling
- Customer service and complaint management
- Health and safety awareness
- A flexible approach to work
- Resilience in fast-paced environments
- Patience and empathy
Affiliations
- Instructor in the Army Cadet Force - 4 years experience.
- Hiking.
- At home work out.
References
References available upon request.
Timeline
Level 3 First Aid at Work
Defence Awarding Organisation
2025.09 -
Safeguarding Training
Defence Learning Environment
2025.03 -
Food Safety
Defence College of Excellence
2025.02 -
Fire Safety
Defence Learning Environment
2025.02 -
Adult Leadership and Management
Cadet Training Centre - Frimley Park
2025.02 -
Volunteer Instructor/Detachment Commander
Army Cadet Force
2022.04 - Current
Personal Carer
Mrs Kelly Hollis
2020.01 - 2026.02
Clerical Assistant
Warter Primary School
2015.01 - 2020.01
Deputy Manager
Temptations Coffee Shop
2013.01 - 2015.01
A Level - English (A), History (C), Biology (B)
Thirsk School Sixth Form College
GCSE's - Grades A-C including Maths and English
Thirsk School
BA Hons First Class - Environmental, Leisure and Heritage Management
University College of Ripon and York St John