Abdullah Ibn Faruquee
Eastleigh,Hampshire
Summary
I am a highly service-oriented individual with a strong work ethic and a focus on meeting targets and completing tasks on time. I have extensive experience in customer service and client management, with over three years of hands-on experience in the field. I am a team player who collaborates effectively and builds positive relationships with others. I would be happy to elaborate on my work experience and achievements during an interview.
Overview
3
3
years of professional experience
2043
2043
years of post-secondary education
Work History
Assistant restaurant manager
The Great Moghul
Eastleigh, Hampshire
07.2024 - Current
- Identified opportunities for upselling and cross-selling during interaction with customers, increasing revenue generation.
- Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.
- Facilitated sessions on best practices in customer service, resulting in higher employee engagement levels.
- Managed service delivery, ensuring high customer satisfaction.
- Built a loyal customer base by creating a welcoming environment with top quality service.
- Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.
- Organised special events and functions, including receptions, parties, and corporate lunches.
Part time front of house team member
The Chalet Sizzler
Eastleigh, Hampshire
10.2024 - Current
- Maintained high standards of customer service during peak times.
- Delivered consistent professional service while handling multiple tasks simultaneously.
- Adapted swiftly to changing situations for uninterrupted service quality.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
Front of house team member
Sarisa Indian Kitchen
Beaumaris, Gwynedd
02.2024 - 06.2024
- Maintained high standards of customer service during peak times.
- Facilitated positive dining experiences by providing excellent customer service.
- Contributed to team success by maintaining cleanliness and organisation in work areas.
- Delivered consistent professional service whilst handling multiple tasks simultaneously.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Operated POS systems effectively, accurately processing numerous customer bill payments.
- Regularly communicated with kitchen and bar staff to maintain smooth front-of-house operations, minimising potential service delays.
Part time assistant restaurant manager
Petuk's Restaurant Bangladesh
Dhaka, Bangladesh
01.2022 - 08.2023
- Maintained proper and constant customer service and food quality.
- Aided manager in sales growth strategies.
- Enhanced dining experience with exceptional attention to detail.
- Assisted with menu planning, offering creative input.
- Monitored food quality control procedures diligently, maintaining the highest standards of dishes served.
- Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.
- Organised special events and functions, including receptions, parties, and corporate lunches.
Education
M.Sc. - Electronics Engineering
Bangor University
United kingdom 04.2001 - 09.2024
B.Sc - Electrical & Electronics Engineering
United International University
Bangladesh2019
Skills
- Confident communicator
- Customer Service
- Client Management
- Teamwork
- Leadership
- Knowledge of product or service
- Multi-unit operation
- Cleaning requirements
- Interactive communication skills
Languages
Bengali
Fluent
English
Advanced
Hindi
Upper intermediate
Additional Information
- Availability: Weekdays and weekends except Friday and Saturday evening.
- Right to work: full time.
Extra-Curricular activities
- Former Event Manager, United International University Cultural Club.
Was responsible for organizing all the cultural events at the university.
- Former active member, United International University Sports Club.
Participated in many indoor sports events to represent the university.
Timeline
Part time front of house team member
The Chalet Sizzler
10.2024 - Current
Assistant restaurant manager
The Great Moghul
07.2024 - Current
Front of house team member
Sarisa Indian Kitchen
02.2024 - 06.2024
Part time assistant restaurant manager
Petuk's Restaurant Bangladesh
01.2022 - 08.2023
M.Sc. - Electronics Engineering
Bangor University
04.2001 - 09.2024
B.Sc - Electrical & Electronics Engineering
United International University
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