Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Timeline
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Dallal Bendjelloul

Dallal Bendjelloul

Reading,UK

Summary

Experienced Sales and Key Account Manager with 17 years experience in first-class sales service demonstrated by company goals achievements.

Highly-motivated Commercial with excellent Communication, Negotiation and Persuasion skills for successful new business generation and retention.

Forward-thinker and results oriented that inspires, motivates, and drives the team forward. Always, Keen to embrace a challenge to provide the best solution.

Overview

17
17
years of professional experience
4
4
years of post-secondary education

Work history

Inside Sales (Internal Sales Assistant)

Nicomatic Limited
United Kingdom
02.2024 - 07.2024
  • Provide clear and accurate quotes to customers and processing orders.
  • Sales coordination with manufacturing and supply.
  • Accounts management and Payment’s recovery
  • Supply chain process follow-up
  • Sales Force and Silog software expertise
  • Resolve customer concerns promptly to maintain satisfaction.
  • Develop and maintain relationships with customers to drive sales.
  • Increased revenue by proactively contacting new customers and determining needs to offer relevant products.
  • Generate reports on sales, providing relevant information to track sales progress and inform future strategies.

Student

ELC English Language Courses
Reading
09.2023 - 02.2024

Senior Customer Success Executive (Key account manager)

Novo Nordisk Pharma
07.2013 - 04.2023
  • Manage pharmaceutical big accounts wholesalers.
  • Leading client negotiations and supply contracts to achieve cost-effective outcomes.
  • Preparation, negotiation and signature of commercial partnerships (Legal background)
  • Product delivery follow-up, sales tracking, and payment recovery daily/weekly and monthly reporting
  • Identification of new business opportunities and increased lead generation to grow profits.
  • Monitor commercial performance of full portfolio, scheduling consistent follow-ups with each account.
  • Drive business growth within specified sales territories through strategic and tactical solution implementation.
  • Collaborate with cross-company departments, developing new strategies to capitalise on emerging customer trends.
  • Resolve client complaints quickly and use feedback to improve account management services.
  • Maintain client records in bespoke CRM systems, ensuring streamlined data processes for maximum efficiency.
  • Build and develop constructive and strong relationships with pharmacists, wholesalers and other external stakeholders.
  • Provide first-class client services, from onboarding to daily account management.
  • Competitive intelligence, Social Media listening
  • Key Achievements: Several times country and region Best Sales performers
  • Compliance champion for the commercial department ensuring best practices, industry regulations and healthcare safety requirements implementation.

Customer Success Representative (Commercial rep.)

Novo Nordisk Pharma
02.2007 - 07.2013
  • Field sales position, in charge of developing strong working relationships with key wholesalers and pharmacists to ensure products sales and stock follow-up
  • Knowledge of all areas of product sales process from manufacturing to retail sales
  • Close cooperation and regular visits to wholesalers and pharmacists
  • Products placement, Stocks monitoring and Competitive intelligence
  • Handling large numbers of accounts within assigned territory area.
  • Achieve monthly sales and performance KPIs to improve regional results and success
  • Resolve customer concerns promptly to maintain satisfaction.
  • Deliver outstanding before and after-sales care through regular communication with customers.
  • Key Achievement: 3 times Best regional sales representative
  • Identifying and securing new sales opportunities to consistently achieve performance targets.
  • Promoted to Senior Customer Success Executive and relocated to the Capital Algiers with a national scope.
  • Monitor sales market activity to remain ahead of competitors.

Education

ELC English language Courses
Reading, UK
09.2023 - 02.2024

Law and Administrative Sciences master’s degree - Law and administrative Affairs

Faculty of Law
Algeria
09.2000 - 07.2004

Key Account Management -

CESI School Algeria
/2018 - /2019

Certificate of Achievement -

Neuro-Selling
Algiers, Algeria
/2011 - /2012

Skills

  • Territory and Account management
  • B2B field experience, territory planning and Sales negotiation
  • B2C account management
  • Project management and Problems Solving
  • Client Relationship Management and Wholesale marketing
  • Commercial demand forecasting and pricing strategies
  • Salesforce CRM and business administration
  • Commercial events organisation and management


Soft Skills:

  • Entrepreneurial and results driven
  • Confident communicator
  • Leadership and problem solving
  • Teamwork and time management

Languages

French
Native
English
Fluent
Arabic
Native

Affiliations

  • Enjoy reading books, practicing sport and spending time with family and friends.

Timeline

Inside Sales (Internal Sales Assistant)

Nicomatic Limited
02.2024 - 07.2024

Student

ELC English Language Courses
09.2023 - 02.2024

ELC English language Courses
09.2023 - 02.2024

Senior Customer Success Executive (Key account manager)

Novo Nordisk Pharma
07.2013 - 04.2023

Customer Success Representative (Commercial rep.)

Novo Nordisk Pharma
02.2007 - 07.2013

Law and Administrative Sciences master’s degree - Law and administrative Affairs

Faculty of Law
09.2000 - 07.2004

Key Account Management -

CESI School Algeria
/2018 - /2019

Certificate of Achievement -

Neuro-Selling
/2011 - /2012

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Dallal Bendjelloul