Kira Manhertz
Gainsborough, West Lindsey,England
Summary
Hard-working full time mum with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.
Reliable person with multiple industry experience. Offers excellent communication and good judgment to effectively meet team needs. Proactive planner and problem solver.
Dedicated full time mum highly effective in undertaking administrative and programme management tasks. Manages complex data with excellent organisation. Motivated to achieve outstanding success through prompt communication and helpful approach.
Overview
6
6
years of professional experience
Work history
Full time mum
Home
Gainsborough, West Lindsey, England
2023.04 - Current
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Improved efficiency and productivity by acquiring new skills.
- Completed duties to deliver on targets with accuracy and efficiency.
- Displayed energy and enthusiasm in fast-paced environment.
- Great with budgeting and saving
Caseworker
CRT care service
Gainsborough, West Lindsey, England
2022.11 - 2023.03
- Improved client satisfaction by effectively handling complex casework issues.
- Enhanced internal procedures with efficient casework management techniques.
- Collaborated with multidisciplinary teams for improved service delivery.
- Assessed individual needs of clients to tailor appropriate support plans.
- Facilitated training sessions, fostering team development and knowledge sharing.
- Conducted risk assessments, guaranteeing client safety and well-being.
- Maintained detailed records of all casework activities to ensure regulatory compliance.
- Cultivated strong relationships with clients to ensure their needs were met.
- Listened without judgement to provide compassionate, empathetic case support.
- Assessed service user progress and adapted support programmes to respond to changing needs.
- Coordinated support between partner agencies to achieve safe, cohesive client care.
- Maintained client dignity and privacy through confidential assessment services.
- Built and nurtured positive service user relationships to increase positive outcomes.
Bar team member
Doncaster racecourse
Doncaster , England
2020.02 - 2022.08
- Enhanced customer satisfaction with prompt and courteous service.
- Participated in regular training sessions to stay updated on latest mixology techniques, enhancing drink-making skills.
- Adhered strictly to health and safety guidelines ensuring safe working environment at all times.
- Checked identification before serving alcohol, adhering strictly to local laws regarding alcoholic beverage sales.
- Ensured adherence to licensing regulations and legal requirements whilst serving alcohol.
- Developed rapport with guests by providing friendly and engaging conversation during their visits.
- Supported colleagues during peak hours reducing waiting time for customers.
- Mixed, garnished and served alcoholic beverages to customers' specifications, ensuring complete satisfaction.
- Assisted in stock control and inventory management for smooth bar operations.
- Delivered high standards of customer service by efficiently handling bar tasks.
- Handled cash transactions accurately, maintaining financial integrity at all times.
- Maintained cleanliness and orderliness of bar area for optimal work environment.
- Collaborated effectively with team members to deliver superior service quality.
- Worked in a fast-paced setting to meet all service demands.
- Managed multiple orders simultaneously for faster service delivery.
- Maintained bar stocks, replenishing daily as necessary.
- Verified guest ID prior to serving liquor.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
- Refused drinks service to guests without appropriate proof of age.
- Neatly set tables before guests' arrival, preparing and setting cutlery and refilling condiments.
- Set effective employee schedules, maintaining full coverage at peak times and minimising labour costs.
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Cleared counters and disposed of waste and broken glass.
- Warmly greeted and served customers, promptly processing payments to minimise wait times.
- Worked with bar management to implement and enforce responsible drinking practices.
- Used excellent memorisation skills to maintain extensive drinks menu, ingredients and recipe knowledge.
Education
GCSEs - Hair and beauty
The Doncaster collage the hub
Doncaster 07.2022
NVQ Level 1 - Animal care
Doncaster collage the hub
Doncaster 06.2021
GCSEs - English
Doncatser collage the hub
Doncaster 06.2020
GCSEs - Maths
Doncaster collage the hub
Doncaster 06.2020
Skills
- Calm under pressure
- Problem-solving
- Communication skills
- Resourcefulness
- Quality Assurance
- Budgeting and saving
- Inventory management
Timeline
Full time mum
Home
2023.04 - Current
Caseworker
CRT care service
2022.11 - 2023.03
Bar team member
Doncaster racecourse
2020.02 - 2022.08
GCSEs - Hair and beauty
The Doncaster collage the hub
NVQ Level 1 - Animal care
Doncaster collage the hub
GCSEs - English
Doncatser collage the hub
GCSEs - Maths
Doncaster collage the hub