Samantha Nichol
Gateshead,United Kingdom
Summary
Compassionate, reliable, and highly motivated final-year Adult Nursing student, due to qualify in September 2025, with over six years of experience in care, healthcare assistance, and customer-facing environments. Proven ability to deliver person-centered care, manage responsibilities under pressure, and communicate effectively with individuals from all backgrounds. Strong background in supporting vulnerable individuals, including the elderly, disabled, and children, while also gaining valuable experience in retail, hospitality, and first aid volunteering with St John Ambulance. Committed to upholding the highest standards of dignity, professionalism, and service in both clinical and public settings. Now seeking a role that allows me to combine my healthcare knowledge with my passion for excellent service and meaningful human connection.
Overview
23
23
years of professional experience
Work history
Full time Mum
Samantha Nichol
Gateshead, Newcastle upon Tyne
07.2016 - Current
- Managed daily routines, appointments, and responsibilities with excellent time management and adaptability
- Developed strong communication and interpersonal skills through constant interaction with children, schools, and healthcare providers
- Handled challenging situations with patience, resilience, and problem-solving under pressure
- Organised household logistics, including budgeting, meal planning, and scheduling multiple activities
- Provided consistent emotional support, conflict resolution, and guidance
- Demonstrated multitasking and prioritisation in a fast-paced, high-responsibility environment
- Adapted quickly to changing needs and maintained a calm, efficient approach
- Gained transferable skills relevant to customer service, teamwork, leadership, and care-focused roles
Care Assistant
Housing with care and support for older people
Gateshead, Newcastle upon Tyne
05.2013 - 07.2016
- Assisted clients with bathing, grooming, dressing, oral care, continence needs, and overall personal hygiene while maintaining dignity and privacy.
- Supported clients with mobility, including assessing risks, using appropriate aids, and ensuring a safe environment to prevent falls or injuries.
- Administered prescribed medications, provided reminders, and monitored for adverse effects, reporting any concerns to healthcare professionals.
- Observed changes in physical or mental health and promptly communicated these to relevant professionals, contributing to person-centered care.
- Prepared meals tailored to dietary needs and preferences, assisted with feeding when necessary, and monitored intake to ensure proper nutrition and hydration.
- Accurately recorded care provided, updated care records, and reported changes or concerns in a timely and professional manner.
- Provided companionship, promoted engagement in conversation and activities, and supported emotional well-being, especially during anxiety or distress.
- Encouraged clients to maintain independence with daily tasks to preserve their autonomy and confidence.
- Assisted with household tasks and hygiene to maintain a safe, comfortable, and clean living space.
- Delivered compassionate, dignified support to clients and their families during end-of-life stages, in line with individual care plans.
- Acted as an advocate for client needs and preferences, ensuring respect, dignity, and care tailored to each individual.
- Maintained strict confidentiality, upheld professional boundaries, and followed legal and ethical care guidelines.
- Responded calmly and efficiently to emergencies including falls, and illness, providing First Aid and CPR where necessary and seeking urgent medical help.
Waitress
Blue Rendezvous
Gateshead, Newcastle upon Tyne
02.2009 - 07.2016
- Handled cash transactions accurately, and ensured balance till at end of shift.
- Assisted with inventory management, and streamlined restaurant operations.
- Enhanced guest satisfaction through attentive and prompt service.
- Advanced team efficiency by assisting in training new waitstaff members.
- Ensured compliance with health regulations through effective cleaning practices in the dining area.
- Improved customer satisfaction by providing efficient and friendly service.
- Utilised professional communication skills to resolve customer complaints.
- Met special dietary requests with careful preparation and presentation of dishes.
- Demonstrated excellent multitasking abilities for timely delivery of orders.
Volunteer First Aider
St Johns Ambulance
Gateshead, Newcastle upon Tyne
04.2007 - 10.2010
- Delivered first aid and emergency care at public events and in community settings, responding calmly and effectively to incidents
- Assessed injuries and illnesses, provided appropriate treatment, and escalated care to paramedics when required
- Maintained patient dignity, confidentiality, and safety throughout incidents, offering reassurance in high-stress situations
- Completed accurate medical records and handed over clear, concise reports to healthcare professionals
- Attended regular training sessions to keep skills up to date and ensure compliance with the latest first-aid protocols
- Represented the organisation professionally in all public interactions and supported health awareness initiatives within the community
Assistant manager
Paul's Fish and Chip Shop
Gateshead, Newcastle upon Tyne
05.2002 - 06.2009
- Welcomed and assisted customers, providing product information and addressing allergy or ingredient-related queries professionally
- Handled customer concerns and complaints calmly, offering prompt and effective solutions to ensure satisfaction
- Monitored and maintained stock quality, discarding any items not meeting the shop's standards
- Received and inspected deliveries, checking for correct quantities and quality standards
- Implemented FIFO (First In, First Out) method to reduce waste and maintain product freshness
- Tracked stock levels to ensure consistent product availability
- Ensured cleanliness and sanitation of the shop, including work surfaces and display areas, in line with health and safety regulations
- Stored food correctly, maintaining appropriate temperatures and following food safety protocols to prevent spoilage
- Operated till systems, processed cash and card transactions, and issued receipts accurately
- Cleaned and maintained tools and equipment, preventing cross-contamination and ensuring safe operations
- Reported equipment faults or maintenance issues promptly to management
- Adhered to all food safety and hygiene regulations related to handling, storage, and preparation
- Built rapport with regular customers, gathered feedback, and contributed to improved service and product offerings
Escort
Paul Rudd
Gateshead, Newcastle upon Tyne
09.2005 - 07.2008
- Ensured safe, supportive travel and emotional comfort for vulnerable individuals
- Communicated with families and professionals to coordinate care
- Ensured health and safety by adhering to strict company protocols.
- Practiced active listening skills to understand client preferences better.
- Maintained client confidentiality whilst providing high-end escort services.
Education
Bachelor of Science - Adult Nursing
Northumbria University
Newcastle upon Tyne 09.2022 -
Certificate of Higher Education - Nursing and Midwifery
Newcastle College
Newcastle upon Tyne 09.2021 - 07.2022
NVQ Level 2 - Awareness of Mental Health Problems
Newcastle College
Newcastle upon Tyne 09.2021 - 07.2022
GCSEs - Maths
Newcastle College
Newcastle upon Tyne 09.2020 - 07.2021
GCSEs - English
Newcastle College
Newcastle upon Tyne 09.2014 - 07.2015
GCSEs - Biology
Newcastle College
Newcastle upon Tyne 09.2015 - 07.2016
GCSEs - GNVQ Health and Social Care, Information and Communication Technology, Art and Design
Lord Lawson of Beamish Academy
Birtley, Durham 09.1998 - 07.2003
Skills
Healthcare & Clinical Skills
Education & Communication
- Personal care support (bathing, grooming, dressing, toileting)
- Safe mobility assistance using appropriate aids
- Administering and monitoring prescribed medications
- Observing and reporting changes in client health
- Accurate care documentation and reporting
- Nutrition and hydration monitoring, including assisted feeding
- Compassionate end-of-life and palliative care
- Emergency response (trained in First Aid and CPR)
- Individualised care plan implementation
- Advocating for clients and promoting independence
- Adhering to ethical, legal, and safeguarding protocols
Volunteering & Public Health (St John Ambulance)
- Delivered first aid and emergency care at public events
- Assessed and treated injuries and illnesses on-site
- Assisted paramedics and handed over patient information
- Maintained confidentiality and patient reassurance
- Accurate medical documentation and incident recording
- Regular training and compliance with updated protocols
- Supported public health education and safety initiatives
Customer Service & Hospitality
- Welcomed and supported customers with product and allergen advice
- Managed complaints and resolved concerns effectively
- Built rapport with regular customers and gathered feedback
- Worked effectively in fast-paced environments (restaurant and shop)
- Maintained high customer service standards under pressure
Retail & Food Safety
- Stock rotation using FIFO method
- Delivery checking and quality control
- Stock monitoring and replenishment
- Food hygiene and safety compliance
- Cash handling and card transactions
- Cleanliness of work areas, tools, and equipment
- Equipment maintenance reporting
- Final-year Adult Nursing student (BSc Hons) – qualifying Sept 2025
- Student Representative: Liaising between peers and faculty
- 39 Distinctions and 6 Merits in Access to HE: Nursing & Midwifery
- Effective communicator with colleagues, families, and professionals
- Strong team collaboration, organisation, and advocacy skills
Timeline
Bachelor of Science - Adult Nursing
Northumbria University
09.2022 -
Certificate of Higher Education - Nursing and Midwifery
Newcastle College
09.2021 - 07.2022
NVQ Level 2 - Awareness of Mental Health Problems
Newcastle College
09.2021 - 07.2022
GCSEs - Maths
Newcastle College
09.2020 - 07.2021
Full time Mum
Samantha Nichol
07.2016 - Current
GCSEs - Biology
Newcastle College
09.2015 - 07.2016
GCSEs - English
Newcastle College
09.2014 - 07.2015
Care Assistant
Housing with care and support for older people
05.2013 - 07.2016
Waitress
Blue Rendezvous
02.2009 - 07.2016
Volunteer First Aider
St Johns Ambulance
04.2007 - 10.2010
Escort
Paul Rudd
09.2005 - 07.2008
Assistant manager
Paul's Fish and Chip Shop
05.2002 - 06.2009
GCSEs - GNVQ Health and Social Care, Information and Communication Technology, Art and Design
Lord Lawson of Beamish Academy
09.1998 - 07.2003
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