Charne Steedman
Ely,Cambridgeshire
Summary
Dedicated professional with extensive expertise in communication, problem-solving, and leadership. Demonstrates exceptional skills in public relations and adaptive communication, effectively handling sensitive conversations with empathy and confidentiality. Proficient in mobility assistance training, assisted living procedures, and palliative care, ensuring high standards of personal care and end-of-life support. Experienced in customer service, cash handling, and payment processing, delivering time-efficient service with a focus on customer satisfaction. Committed to maintaining a calm demeanour under pressure while managing challenging behaviour with patience and tolerance.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
30
30
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Full time loan mum of two daughters
Charne Steedman
Ely, Cambridgeshire
2006.11 - 2025.09
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managing household tasks like cooking,cleaning and finances.
Bar staff member
Kings Arms
Ely, Cambridgeshire
2024.05 - 2024.11
- Prepared beverages, ensuring consistent quality.
- Served customers to foster a friendly atmosphere.
- Handled cash transactions to ensure accurate accounting.
- Checked identification to maintain legal compliance.
- Warmly greeted and served customers, promptly processing payments to minimise wait times.
- Maintained bar stocks, replenishing daily as necessary.
- Completed end-of-day cleaning duties, leaving the bar ready for next day's trade.
- Ensured customer satisfaction by providing excellent service.
- Restocked bar efficiently during busy periods.
Housekeeping cleaner
Charne Steedman
Ely, Cambridgeshire
2016.07 - 2020.03
- Maintained clean and organised living spaces by performing regular deep cleaning tasks.
- Upheld highest cleanliness standards in client homes by diligent washing, scrubbing, and sanitising of surfaces.
- Achieved spotless environment for clients through thorough dusting, mopping, and sweeping.
- Delivered excellent customer service for repeat business from satisfied clientele.
- Managed inventory of cleaning supplies effectively to avoid running out unexpectedly.
- Followed detailed instructions from homeowners ensuring tailored service meeting their specific needs.
- Ensured client satisfaction by providing high-quality cleaning services at all times.
- Reduced clutter in client households by implementing effective organisation solutions.
Cook in a nursery
Home From Home
Haverhill, Suffolk
2009.07 - 2010.01
- Maintained hygiene standards in the kitchen area, ensuring food safety regulations compliance.
- Achieved consistent delivery of excellent dishes with meticulous attention to recipe details.
- Audited regularly expiration dates on packaged foods-ensured no outdated stock was used.
- Maintained cleanliness in work areas, upholding high sanitation standards consistently.
- Followed strict dietary requirements when preparing food for customers with allergies or health concerns.
- Prepared and cooked dishes with accuracy and efficiency for well-timed food service.
Senior care worker
Highbroom
Crowborough, East Sussex
2006.02 - 2008.05
- Administered medication accurately, enhancing patient health.
- Liaised effectively with families regarding the welfare of their loved ones ensuring transparency and trust in our service provision.
- Assisted with mobility issues, increasing independence of patients.
- Provided companionship to elderly patients, resulting in improved emotional wellbeing.
- Maintained accurate records of patient's condition, aiding their medical reviews.
- Assisted residents with personal hygiene tasks for enhanced self-esteem and dignity.
- Empowered individuals through choice and decision-making opportunities promoting independence.
- Devised personalised care plans in line with resident needs leading to increased client satisfaction.
- Responded promptly to emergencies, minimising risk to clients' health and safety.
- Improved patient comfort by providing high-quality personal care.
- Coordinated with healthcare professionals for effective treatment plans.
Orthopaedic assistant
The Horder Centre
Crowborough, East Sussex
2004.08 - 2006.02
- Handled all administrative tasks related to patient care within the Orthopaedics Department efficiently and effectively.
- Provided post-operative care including wound dressing and pain management, improving recovery times.
- Managed stock levels of medical supplies required for surgeries carefully, minimising waste through accurate ordering processes.
- Collaborated closely with other healthcare professionals such as nurses physiotherapists radiologists ensuring comprehensive care for orthopaedic patients.
- Demonstrated high standards of professionalism whilst dealing with sensitive information about patients' conditions and treatments.
- Facilitated patient transfers between wards operating rooms critical care units providing seamless continuity of care.
- Maintained a sterile environment during surgical procedures to prevent infection.
- Coordinated with the entire medical team for efficient patient care.
- Assisted in orthopaedic surgeries, ensuring smooth operation.
- Followed clinical guidelines when handling patient data to maintain confidentiality.
- Carried out routine clinical procedures, recording completion and any abnormalities.
- Sterilised instruments and disposed of contaminated supplies in line with safety procedure to reduce risk of transmission.
Senior care assistant
Highbroom
Crowborough, East Sussex
1995.06 - 2004.08
- Delivered compassionate end-of-life care, respecting dignity of the individual at all times.
- Achieved a calm and harmonious living environment by mediating disputes between residents when necessary.
- Conducted regular health checks on residents to ensure wellbeing.
- Maintained accurate records of resident's progress and medical history.
- Co-ordinated with healthcare professionals for improved resident care outcomes.
- Gained trust from families by maintaining confidentiality and professionalism in all situations.
Education
Level 1 and level 2 - English
Cambridge Regional College
Cambridge 2010.09 - 2012.07
Level 1 and 2 - math
Cambridge Regional College
Cambridge 2010.09 - 2012.07
NVQ Level 3 - Health and social care
National vocational qualification
Crowborough, East Sussex 2000.02 - 2002.03
Skills
- Communication skills
- Problem-solving
- Calm under pressure
- Leadership
- Public Relations
- Empathy in action
- Coping with challenging behaviour
- Patience and tolerance
- Housekeeping experience
- Mobility assistance training
- Assisted living procedures
- Data recording and reporting
- Adaptive communication
- Handling sensitive conversations
- Personal care ethic
- Confidentiality handling
- Trained in palliative care
- First Aid
- Medication Administration
- End Of Life Care
- Care plan management
- Product stocking
- Time-Efficient service
- Stock rotation practices
- Customer queuing management
- Cash handling
- Customer Service
- Payment Processing
- Verbal communication
Certification
Full UK driving license
Timeline
Bar staff member
Kings Arms
2024.05 - 2024.11
Housekeeping cleaner
Charne Steedman
2016.07 - 2020.03
Level 1 and level 2 - English
Cambridge Regional College
2010.09 - 2012.07
Level 1 and 2 - math
Cambridge Regional College
2010.09 - 2012.07
Cook in a nursery
Home From Home
2009.07 - 2010.01
Full time loan mum of two daughters
Charne Steedman
2006.11 - 2025.09
Senior care worker
Highbroom
2006.02 - 2008.05
Orthopaedic assistant
The Horder Centre
2004.08 - 2006.02
NVQ Level 3 - Health and social care
National vocational qualification
2000.02 - 2002.03
Senior care assistant
Highbroom
1995.06 - 2004.08