Kira Brennan
Bacup,Lancs
Summary
Reliable Team leader with great communication skills and nearly 4 years customer service experience. Skilled in team leadership, staff training and delegating responsibilities. Dedicated to being a team player and bringing necessary experience and knowledge to tackle any issues that arise. Eager to learn about a new role and transfer pre-existing skills to any new opportunity.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work history
Barista Maestro
Costa Coffee
Rawtenstall, Lancashire
09.2022 - Current
- Trained new staff on cafe operations and helped with any questions raised.
- Communicated with staff to ensure seamless service for all customers.
- Built and nurtured relationships with regular customers to ensure loyalty and customer satisfaction.
- Took on new responsibilities eagerly in manager's absence and maintained stores performance during those 4 months.
- Handled cash accurately to maintain financial integrity.
- Performed opening and closing duties while maintaining cleanliness and order within store.
- Developed fundraising strategies to support Costa Foundation and local charities.
Pottery Shop Assistant
Paint A Pot
Radcliffe, Lancashire
07.2019 - 07.2019
- Helped to see daily operations.
- Assisted in backroom procedures, such as glazing and firing of pottery.
- Demonstrated initiative by brainstorming ideas that would be used to create new pieces of pottery.
Education
A-Levels -
Bacup And Rawtenstall Grammar School Sixth Form
Rawtenstall 09.2020 - 06.2022
GCSEs - GCSE's
Rivington And Blackrod High school
Bolton 09.2015 - 03.2020
Skills
- Customer Service
- Managerial Experience
- Resilience during long shifts
- Team player
- Reliable
Affiliations
- Travelling
- Art
- Reading
- Concerts
Accomplishments
Received two certificates from my Area Manager thanking me for running the store successfully, maintaining sales and hitting quarterly sales targets without a manager present in store.
References
References available upon request.
Timeline
Barista Maestro
Costa Coffee
09.2022 - Current
A-Levels -
Bacup And Rawtenstall Grammar School Sixth Form
09.2020 - 06.2022
Pottery Shop Assistant
Paint A Pot
07.2019 - 07.2019
GCSEs - GCSE's
Rivington And Blackrod High school
09.2015 - 03.2020