Wanda Wilkinson
Chelmsford,Essex
Summary
Dedicated and motivated service worker with extensive experience in customer service and stock control management. Demonstrates proficiency in multitasking, problem-solving, and adapting to different workplace software. Known for reliability, punctuality, and resilience during long shifts. Adept at using new systems and quick to learn. Completing stocktakes and shift leader responsibilities to a high degree. Committed to health and safety compliance while advocating product knowledge and service prioritisation.
Overview
5
5
years of professional experience
Work history
Barista Maestro
Costa Coffee
Chelmsford, Essex
2024.07 - Current
- Consistently arrived at work on time and ready to start immediately.
- Managed high volume orders during peak hours maintaining quality of service.
- Trained and mentored new staff members, fostering a collaborative team environment and clearly communicating quality standards.
- Oversaw daily floor operations and inventory, ensuring strict adherence to health and safety protocols and operational compliance.
- Streamlined order taking processes, reducing wait times for customers' convenience.
- Communicated clearly with a team of baristas and management to minimise mistakes.
- Built and nurtured customer loyalty by remembering personal preferences.
- Provided a welcoming atmosphere to customers, promoting return visits.
- Performed cash handling duties accurately to maintain financial integrity, counting safes and cashing up.
- Monitored store inventory, placing orders when required to avoid stock shortages or overstocking issues.
- Addressed any customer complaints or issues promptly, ensuring customer satisfaction.
- Identified customer needs and proactively promoted products, consistently meeting upselling targets and maximising revenue.
- Participated in monthly stocktakes helping manage supplies efficiently.
Barista
Costa Coffee
Chelmsford, Essex
2024.06 - 2024.07
- Collaborated with team members during busy periods improving workflow efficiency.
- Enhanced bar efficiency by keeping work areas tidy and well-stocked.
- Delivered exceptional service to customers for their enjoyment and comfort.
- Offered personalised beverage recommendations, enhancing customer rapport.
- Ensured customer satisfaction by providing top-quality coffee and beverages.
- Upheld excellent relationships with regular clients fostering loyalty and repeat business.
Colleague - Festive Temporary Employee
Tesco
Bangor, Gwynedd
2023.12 - 2023.12
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Displayed energy and enthusiasm in fast-paced environment.
Runner
Everyman Cinemas
Chelmsford, Essex
2022.05 - 2023.05
- Managed guest queries with resourceful problem-solving to support satisfaction.
- Identified and resolved safety hazards to safeguard teams and products.
- Supported bar team, finishing drinks with garnishes and running orders to accommodate busy shifts.
- Communicated tactfully to address and resolve customer dissatisfaction, relaying critical issues to management.
- Performed errands as required, enhancing overall productivity.
Crew Member
McDonalds
Chelmsford, Essex
2021.10 - 2022.05
- Completed cleaning and serving tasks to high-quality standards.
- Delivered fast, accurate service for positive customer experience.
- Maintained excellent team relationships by going the extra mile to assist colleagues needs and requests.
- Coordinated with kitchen staff for timely preparation of orders reducing wait times for customers.
- Adhered to strict hygiene practices while handling food ensuring safety at all times.
- Operated cash registers accurately, ensuring proper handling of transactions.
Education
Undergraduate Degree BSc - Psychology
Bangor University
Gwynedd 09/2023 - 07/2026
A-Levels - Mathematics, Law and Psychology
The Boswells School
Chelmsford 2021.01 - 1 2023
GCSEs -
Great Baddow High School
Chelmsford 2019.01 - 1 2021
Skills
- Organic product familiarity
- Multitasking proficiency
- Patience and tolerance
- Customer service
- Service prioritisation
- Product knowledge advocacy
- Hardworking
- Punctual
- Reliable
- Team player
- Communication
- Problem-solving skills
- Adapting to different workplace software
- Using formulae in Microsoft Excel
- Cash register proficiency
- Stock control management and stocktakes
- Able to use Microsoft Word and PowerPoint to a high degree
- Happy to crack on with individual tasks
- POS Systems
- Ordering procedures
- Health and Safety Compliance
- Resilience during long shifts
Affiliations
- Music - playing the violin and piano
- Reading
- Hiking
- Drifting / race days
- Junior automotive enthusiast - currently reviving a 1992 Toyota MR2, involving parts sourcing, budgeting and troubleshooting. Whilst fostering knowledge of engine components, electrical systems and routine maintenance.
References
References available upon request.
Timeline
Barista Maestro
Costa Coffee
2024.07 - Current
Barista
Costa Coffee
2024.06 - 2024.07
Colleague - Festive Temporary Employee
Tesco
2023.12 - 2023.12
Runner
Everyman Cinemas
2022.05 - 2023.05
Crew Member
McDonalds
2021.10 - 2022.05
A-Levels - Mathematics, Law and Psychology
The Boswells School
2021.01 - 1 2023
GCSEs -
Great Baddow High School
2019.01 - 1 2021
Undergraduate Degree BSc - Psychology
Bangor University
09/2023 - 07/2026