Kin Ming Chan

• Receive deliveries, validate journey temperatures, and check orders using an asset tracking device.
• Safely sort deliveries into allocated van routes for timely dispatch.
• Ensure customer orders are prepared and dispatched efficiently and in line with Good Distribution Practice.

• Receive deliveries, validate journey temperatures, and check orders using an asset tracking device.
• Safely sort deliveries into allocated van routes for timely dispatch.
• Ensure customer orders are prepared and dispatched efficiently and in line with Good Distribution Practice.

IT Administrative Officer | St. Paul's Co-educational College Primary School (SPCCPS)

• Led and supervised the IT and multimedia team, directing daily operations, project rollouts, and technical service delivery for over 100 teaching and administrative staff.
• Acted as Technical Assessment Committee (TAC) member for school-wide IT procurement, evaluating vendor proposals, managing tender processes, and ensuring compliance with educational and institutional standards.
• Managed core school infrastructure, maintaining robust network systems, firewalls, and servers to guarantee seamless digital learning and administrative continuity.
• Delivered comprehensive IT and multimedia support, overseeing classroom educational technology (EdTech), audio-visual systems, and end-user hardware/software troubleshooting.
• Spearheaded digital transformation initiatives, introducing advanced IT and multimedia solutions to enhance campus-wide teaching and operational efficiency.

China Resources Group (Fortune Global 500, Ranked #68) Deputy Manager – Information Promotion Department

• Led and managed IT support and helpdesk teams across Hong Kong and Shenzhen headquarters, overseeing daily end-user support and technical services for corporate departments, Business Units (BUs), and Strategic Business Units (SBUs).
• Managed core IT infrastructure and data center operations at the Hong Kong headquarters server room, ensuring high availability, security, and power/cooling reliability.
• Oversewed enterprise platforms and directory services, including Office Automation (OA) systems and Active Directory (AD) access control across both regional hubs.
• Provided 24/7 dedicated VIP IT support to executive leadership and senior directors, guaranteeing zero-downtime technical readiness and strict confidentiality.
• Standardized IT Service Management (ITSM) workflows, enhancing resolution speed and alignment between Hong Kong and Shenzhen helpdesk operations.

• Provided internal IT technical support for a securities firm, ensuring seamless daily operations across front-office trading and back-office administrative departments.
• Administered Active Directory (AD) and Domain Name System (DNS), managing user accounts, security groups, access control permissions, and organizational units (OUs).
• Troubleshot hardware, software, and network connectivity issues for workstations, printers, and enterprise applications to minimize operational downtime.
• Enforced IT security policies and system updates, ensuring endpoint compliance and protecting sensitive financial and client data.
• Handled onboarding and offboarding IT workflows, including workstation setup, software deployment, and identity access management.
• Participated in the company-wide IT relocation project, assisting with the physical migration, re-cabling, and system verification of workstations, servers, and network equipment to guarantee zero business disruption.

• Served as the sole IT Support Specialist for a primary school, taking full ownership of the school’s IT infrastructure, network, and end-user support.
• Managed and maintained server infrastructure and network devices (switches, routers, Wi-Fi access points), ensuring continuous network uptime and system security.
• Provided day-to-day technical assistance to teaching staff and administrative personnel, resolving hardware, software, and AV system issues promptly.
• Configured and deployed educational technology equipment, including desktop PCs, laptops, tablets, interactive whiteboards, and printers across classrooms and offices.
• Handled system administration tasks, such as user account management, data backups, system updates, and security patch installations.

• Delivered on-site technical support across various client locations, delivering prompt troubleshooting, maintenance, and repair for PCs, enterprise printing devices, and servers.
• Handled hardware and software deployment, including system installation, configuration, and routine preventive maintenance to ensure optimal performance and operational continuity.
• Collaborated as a key team member on office relocation projects, assisting in the safe disassembly, transportation, re-installation, and network/server setup at new client premises.
• Liaised with client representatives and team members on-site to resolve technical issues efficiently and deliver high-quality customer service.