Kimberley Fordyce

Achieved enhancements in store availability, assisting in increasing levels from 95% to 98% regularly. Addressing out-of-code targets, driving performance improvements across teams.
Successfully maintained high standards through effective opening and closing duties of the store and PFS. Participated in meetings addressing absence and conduct issues within the team.
Optimised handover processes to ensure maximum store availability and deliver valuable feedback to management regarding potential issues and solutions. Improved inter-departmental communication, fostering better collaboration and understanding.
Ensured new staff received comprehensive training, resulting in well-prepared teams. Set an example by demonstrating best practices and influencing team behaviour positively. Utilised initiative to gain multi-skilling, enhancing overall store efficiency.

Administered opening and closing procedures for smooth team transitions.Assigned tasks among staff members to foster workplace balance.Maintained detailed shift activity records for management reporting purposes.

Monitored food safety standards to deter foodborne illnesses. Handled daily kitchen operations to uphold high-quality standards. Ensured safe and tidy work environments through regular inspections and cleaning protocols.Minimised customer complaints through strict quality control measures.

Supervised chefs, cooks, and kitchen support staff to ensure operational efficiency. Encouraged teamwork among employees to improve morale and synergy. Coordinated with the front-of-house team for efficient service during busy hours.Performed regular inventory checks to enhance stock control accuracy.

Utilised persuasive techniques to support the promotion of company products and services effectively. Delivered technical assistance for customer inquiries, showcasing problem-solving abilities. Retained up-to-date knowledge of current services to deliver accurate advice to customers.

Adhered to call centre schedules and targets to ensure operational efficiency. Met daily performance benchmarks, contributing to departmental sales objectives.

Maintained professional conduct during challenging interactions, demonstrating composure under pressure. Resolved and escalated complaints efficiently, leading to positive outcomes for customers. Enhanced customer satisfaction by providing attentive service. Managed sensitive personal information responsibly while ensuring confidentiality.

Integrated technology into the curriculum for a modern approach to secondary education. Participated in staff meetings and professional development sessions actively, enhancing teaching practices. Collaborated with colleagues for curriculum development and evaluation

Developed lesson plans for effective curriculum delivery. Executed administrative tasks proficiently whilst maintaining focus on primary teaching responsibilities.

Managed classroom behaviour efficiently, fostering a respectful and productive learning atmosphere. Maintained a bright and engaging learning space to stimulate learning, participation and engagement.

Assessed student progress regularly, ensuring academic growth and understanding. Improved student engagement by implementing innovative teaching techniques. Tailored instruction to meet individual student needs, resulting in enhanced learning outcomes.

Improved kitchen efficiency by implementing new organisational strategies. Conducted regular inventory checks for more accurate stock control. Managed daily kitchen operations efficiently whilst maintaining high-quality standards.

Ensured food safety standards were met, preventing possible foodborne illnesses. Maintained the cleanliness of the kitchen area, meeting health and safety regulations consistently.

Collaborated with the front-of-house team to ensure smooth service during peak hours. Organised staff rotas to ensure adequate coverage during all operating hours. Coordinated recruitment and training of kitchen staff to develop a high-performing team. Trained new hires on kitchen procedures, ensuring seamless integration into the team. Oversaw chefs, cooks and kitchen support staff to run a smooth operation.

Reduced customer complaints by enforcing strict quality control procedures. Responded to dietary concerns and food allergies, creating dishes that met customer needs and palates. Implemented and managed social media accounts, improved online interaction with customers.