Summary
Overview
Work history
Education
Skills
Timeline
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Nagma Pathan

London

Summary

Results-driven professional specializing in strategic planning and market analysis. Demonstrates proficiency in CRM and ERP systems, alongside advanced skills in Microsoft Office. Experienced in competitive analysis, negotiation, and relationship management, with a focus on product development and project management. Dedicated to fostering collaborative leadership and ongoing professional development.

Overview

5
5
years of professional experience
1
1
year of post-secondary education

Work history

Shift Leader

Caffe Nero
01.2024 - Current
  • As a Shift Leader, you will support in the running of the store - leading the team, giving great customer service and delivering the very best standards of coffee and food.
  • Fostered teamwork amongst employees, enhancing workplace synergy and morale.
  • Oversaw stock inventory, mitigating risk of shortages or overstock situations.
  • Provided thorough training to new employees, enhancing their job competence quickly.
  • Maintained high standards of customer service for improved satisfaction ratings.

Admin and sales support

Debaere Ltd
07.2023 - Current
  • Company Overview: UK
  • Manage daily office operations and maintain office supplies inventory.
  • Handle incoming calls, emails, and correspondence, directing them to the appropriate person or department.
  • Organize and maintain filing systems, both electronic and physical.
  • Coordinate and schedule meetings, appointments, and travel arrangements.
  • Prepare and distribute meeting agendas, minutes, and reports.
  • Assist in the preparation of presentations, proposals, and other business documents.
  • UK

Sales Assistant

Clarks
01.2021 - 04.2023
  • Company Overview: UK
  • Achieve individual and store sales targets by effectively promoting Clarks products.
  • Upsell and cross-sell additional products and accessories to maximize sales opportunities.
  • Maintain a thorough understanding of the latest product lines, features, and benefits.
  • Assist with in-store promotions and marketing campaigns to drive sales.
  • UK

Customer Care Executive

  • Company Overview: India
  • Promptly respond to customer inquiries across various channels with clear and helpful information.
  • Address customer complaints and resolve issues over phone and email while maintaining a positive customer experience.
  • Educate Customers online by giving training on webinar.
  • Build strong customer rapport, aiming for a high First Contact Resolution rate.
  • Actively participate in team efforts to achieve the targets (KPI's) and deliver exceptional service to the customer.
  • Monitor and manage email inboxes and reply to the customer within 3 hour time limit.
  • India

Business Development Executive

  • Company Overview: India
  • Conducted market research to identify potential business opportunities and understand industry trends.
  • Implemented lead generation strategies, successfully increasing the pipeline of potential clients.
  • Developed and executed strategic plans to expand into new markets.
  • Built and maintained strong client relationships to ensure long-term business growth.
  • Prepared and delivered tailored sales presentations and proposals to prospective clients.
  • Negotiated and closed high-value contracts, securing favorable terms for the company.
  • Collaborated with cross-functional teams to align business development initiatives with company objectives.
  • Tracked sales performance and generated detailed reports to inform strategy adjustments.
  • India

Education

MSC - International Business

University of Bedfordshire
05.2023 - 05.2024

Skills

  • Strategic Planning and Implementation
  • Market Research and Analysis
  • Lead Generation and Prospecting
  • Competitive Analysis
  • Customer Relationship Management (CRM)
  • Proficient in the use of Microsoft office packages including Word, Excel and Outlook
  • Flexible with a willingness to learn
  • Software: ERP/SAP, Microsoft Office, CRM (Customer relationship management)
  • Negotiation and Deal Closing
  • Networking and Relationship Building
  • Product development knowledge
  • Project management software familiarity
  • Salesforce automation tools
  • Collaborative leadership
  • Knowledge of business law
  • Microsoft office suite proficiency

Timeline

Shift Leader

Caffe Nero
01.2024 - Current

Admin and sales support

Debaere Ltd
07.2023 - Current

MSC - International Business

University of Bedfordshire
05.2023 - 05.2024

Sales Assistant

Clarks
01.2021 - 04.2023

Customer Care Executive

Business Development Executive

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Nagma Pathan