Summary
Overview
Work history
Education
Skills
Accomplishments
Affiliations
Timeline
Generic
Leanne Willoughby

Leanne Willoughby

Swindon,Wiltshire

Summary

A talented Shift Leader who communicates and builds relationships constructively to engage and motivate colleagues. I consistently promote company values to uphold professional service operations. Detail-oriented and reliable individual with extensive expertise in stock control techniques, and customer relations. I am able to demonstrate exceptional multitasking efficiency, proactive listening, and empathetic service in fast-paced environments. Proficient in electronic inventory systems, barcode scanning, and Microsoft Office Suite applications, with a strong ability to manage stock replenishment, item tagging, and damaged goods handling. Adept at prioritisation under pressure while maintaining safety compliance and delivering high-quality service. Committed to enhancing operational efficiency and fostering positive customer experiences.

Overview

4
4
years of professional experience
3
3
years of post-secondary education

Work history

Shift leader

One Stop
Swindon, Wiltshire
11.2022 - Current
  • Prioritised tasks during busy periods to ensure timely delivery of orders or services.
  • Ensured compliance with health and safety regulations at all times during shifts, minimising incidence rates significantly.
  • Maintained high standards of customer service for improved satisfaction ratings.
  • Assisted customers in product selection, improving sales figures consistently.
  • Managed opening or closing procedures during shift for seamless compliance of store hours.
  • Answered questions and resolved customer complaints.
  • Covered for staff absences and holiday requests to achieve consistent rota coverage.
  • Led by example and demonstrated company best practices.
  • Loaded and unloaded delivery vans carefully preventing damage to merchandise.
  • Optimised space utilisation by arranging stocks efficiently in the storage area.
  • Collaborated with team members to ensure timely restocking of shelves.

Waitress

Beefeater
Swindon, Wiltshire
02.2022 - 10.2025
  • Showcased extensive knowledge of menu items, heightened customer decision making.
  • Ordered and stocked beverage supplies, maintained availability of popular drinks.
  • Demonstrated excellent multitasking abilities for timely delivery of orders.
  • Managed table settings for enhanced dining experience.
  • Maintained clean and organised dining area for customer comfort.
  • Optimised workflow in busy periods through successful coordination with the kitchen staff.
  • Executed food and drink orders accurately to improve customer satisfaction rates.
  • Enhanced guest satisfaction through attentive and prompt service.
  • Ensured compliance with health regulations through effective cleaning practices in the dining area.
  • Ensured smooth restaurant operation by effectively managing reservations system.
  • Utilised professional communication skills to resolve customer complaints.

Education

NVQ Level 1 - Public Services

New College Swindon
Swindon
09.2020 - 06.2021

NVQ Level 2 - Public Services

New College Swindon
Swindon
09.2021 - 06.2022

NVQ Level 1 - Photograghy

New College Swindon
Swindon
06.2021 - 09.2022

Skills

  • Beverage serving
  • Complex tray carrying
  • Communicative and articulate
  • Strong memory capacity
  • Empathetic service
  • Proactive listening
  • Multitasking efficiency
  • Patience under pressure
  • Fast-Paced environment competence
  • Prioritisation expertise
  • Electronic inventory systems
  • Stock control techniques
  • Microsoft office suite proficiency
  • Item tagging and pricing
  • Knowledge of safety regulations
  • Damaged goods handling
  • Punctuality and reliability
  • Picking and packing
  • Code checking
  • Ordering stock
  • Stock replenishing
  • Stocktaking
  • Customer relations

Accomplishments

First Aid knowledge

Registered Young Carer with Swindon Borough Council

The Salamander Project (now known as SPECTRA) - Youth fire fighting course with Swindon Fire Department

Affiliations

  • I am a keen dancer and have taken part in many shows at the Wyvern Theatre. I thoroughly enjoy volunteering for community charities and raising much needed funds. I enjoy walking, listening to music and spending time with my family.

Timeline

Shift leader

One Stop
11.2022 - Current

Waitress

Beefeater
02.2022 - 10.2025

NVQ Level 2 - Public Services

New College Swindon
09.2021 - 06.2022

NVQ Level 1 - Photograghy

New College Swindon
06.2021 - 09.2022

NVQ Level 1 - Public Services

New College Swindon
09.2020 - 06.2021
Leanne Willoughby