Kim Mortlock
Stoke-on-Trent
Summary
Organised and proactive, Im able to manage tasks with precision and prioritisation. Demonstrates excellent communication skills and supporting smooth office operations. Eager to bring dedication and reliability to the Administration role.
Overview
27
27
years of professional experience
Work history
Customer Service Advisor.
Sainsburys Argos
Uttoxeter
2016.11 - Current
- Manage challenging situations to ensure customer satisfaction but also adhering to store guidelines.
- Streamline processes for improved team efficiency.
- Oversee daily operations, ensuring optimal performance.
- Demonstrate leadership skills in managing diverse teams.
- Ensure business objectives met through strategic planning.
- Conduct regular staff meetings for transparent communication with colleagues.
- Maintain smooth running operations by delegating priorities to staff abilities.
- Monitor health & safety measures for guaranteed compliance.
- Investigate issues affecting group operations, preparing reports and help correct problems.
- Coordinate hiring, recruitment, training strategies to build successful teams.
- Management key holder Opening and closing of store.
- Rasie and release of daily transfers.
- Stockroom standards, putting delivery away, high value counts, daily inventory's, count control, date rotation and documents updated.
- Staff Rotas and covering sickness and other stores.
- Stationary ordering along with POS ordering and implementing.
- Daily use of Retail J, Aura, Office 365, UKG Pro, Teams and many other instore platforms.
- Worked flexible hours, covering nights, weekends and bank holidays.
Office Manager
Mobile Maids Commercial & Domestic Cleaning
Rugeley, Staffordshire
1999.06 - 2016.09
- Oversaw recruitment processes, attracting top-tier talent for team expansion.
- Facilitated staff training sessions to enhance productivity and job satisfaction.
- Updated office policies to reflect changing business needs and regulations.
- Administered payroll system efficiently, avoiding errors or delays in payment cycle.
- Maintained company records in compliance with legal requirements.
- Managed supplier relationships to secure best pricing and service delivery.
- Organised staff holiday schedules without disrupting workflow continuity.
- Ensured smooth day-to-day operations with diligent oversight of office tasks.
- Negotiated contracts with vendors, ensuring cost-effective services and supplies.
- Tracked inventory levels of office supplies, preventing stock shortages.
- Coordinated team meetings for effective communication and project alignment.
- Implemented new filing systems, improving data retrieval efficiency.
- Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.
- Processed invoices and purchase orders with high attention to detail.
- Accurately executed secretarial tasks.
- Greeted and directed incoming visitors.
Skills
- Multi-Channel communication
- Returns handling
- Interpersonal sensitivity
- KPIs setting and tracking
- Negotiating refunds
- Performance monitoring
- Reporting and documentation
- Staff training and development
- Customer Service
- Product knowledge
Timeline
Customer Service Advisor.
Sainsburys Argos
2016.11 - Current
Office Manager
Mobile Maids Commercial & Domestic Cleaning
1999.06 - 2016.09