Shaun Prentice-Lennon

• Delivered excellent customer service by proactively resolving customer queries and enhancing overall satisfaction.
• Maximised customer satisfaction by promptly resolving service issues, fostering loyalty and repeat business.
• Addressed customer service enquiries efficiently, ensuring accurate and timely responses.
• Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
• Deliver professional customer support across phone, email, and digital communication channels within a fast-paced contact centre environment.
• Resolved customer queries over phone and by email.
• Dealt with inbound and outbound calls, managing matters including complaints, queries and orders.
• Assisted customers in navigating company websites and online services, enhancing user experience.
• Addressed technical difficulties by quickly identifying and troubleshooting customer issues to achieve timely first-time resolution.
• Maintained an extensive knowledge of company's products and service range to effectively answer customer queries.
• Maintained working knowledge of available products and services for enhanced customer service.
• Processed card payments during busy shopping periods, limiting customer wait times.
• Provided clients with detailed information about products and services to increase awareness.

Managed annual budgeting and financial planning processes, optimising resource allocation and cost control.

Led team by example to align objectives with overall organisational strategy.

Fostered client relationships, increasing guest retention and optimising revenue streams.

Operated Airbnb company, overseeing all aspects of guest experience and property management.

Cultivated welcoming environment in 3-bedroom property, enhancing guest satisfaction and reviews.

Preparing the property to a luxurious standard with the help of the cleaning team.

Ensured the property met high standards and informed the landlord of significant issues as they occurred.

Providing a step-by-step guide for the property for guests and promoting local businesses and attractions for guests to enjoy in the area.

• Addressed guest inquiries during their time at the property.
• Managed annual budgeting and financial planning processes, optimising resource allocation and cost control.

• Coached, trained and instructed athletes by analysing performance and developing tennis skills to enhance overall ability.
• Provided personalised coaching to players across skill levels, emphasising technique improvement and strategic gameplay.
• Enhanced student tennis skills by demonstrating techniques clearly and confidently.
• Focused on improving a range of tennis shots, such as serve, volley, forehand, and backhand, to support athlete development.
• Designed and delivered structured coaching programs for groups of up to 30 participants, ensuring sessions were well-organised and effectively scheduled.
• Developed tailored training plans based on student goals, weaknesses and strengths.
• Organised and conducted group tennis sessions for children and adults, fostering teamwork, improving technical ability and enhancing physical fitness.
• Facilitated warm-up and cool-down activities to prevent injuries and promote physical fitness among players.

• Processed high-volume property and auto insurance claims across multiple internal systems, ensuring accuracy and compliance with regulatory standards.
• Managed a high volume of claims, prioritising cases based on urgency and complexity.
• Administered payments for approved claims, ensuring accuracy in transaction processing.
• Reviewed case files and progression to ensure compliance with legislation and streamline case handling.
• Provided professional client liaison by delivering timely claim updates, handling enquiries, and supporting adjusters with new claim file setup and documentation verification.
• Prepared reports, invoices, and claim documentation within strict deadlines, demonstrating strong organizational and time management skills.
• Coordinated schedules and appointments for claims adjusters, clients, and external vendors, facilitating seamless operational workflows.
• Maintained an organised digital filing system for claims and documentation, improving record management and retrieval efficiency.

· Supervised and mentored coaching staff across tennis, archery, and ropes programs, providing training, guidance, and performance feedback.

· Trained and mentored employees to maximise team performance.

· Directed departmental scheduling, equipment allocation, and resource management to ensure smooth and efficient operations.

· Organised and delivered daily activity programs with strict adherence to safety standards and camp protocols.

· Coordinated staff assignments and activity logistics, ensuring smooth daily program execution.

• · Fostered collaborative relationships with colleagues and management to strengthen teamwork and program effectiveness.
• Achieved project deadlines through effective planning and coordination of tasks.
• Contributed to team objectives by volunteering for additional assignments.
• Created communication materials and organised information for team meetings.

· Facilitated office workflows and expedited the distribution of information by managing all correspondence and phone calls.

· Coordinated administrative initiatives and supported workflows to achieve daily milestones and overall goals.

· Coordinated with other departments to manage work schedules and organise travel arrangements.

• Handled incoming information requests by forwarding them to the relevant team member.
• Maintained accurate records of deliveries, collections, and undeliverable items for operational efficiency.
• Maintained accurate records of deliveries, collections, and vehicle mileage for operational efficiency.
• Used strong time management skills to coordinate timely deliveries.
• Observed customer delivery instructions, prioritising safe, secure deliveries.
• Delivered parcels and documents to specified addresses, adhering to strict delivery timelines.
• Followed company policies and legal regulations strictly while handling confidential documents.