Kim Haigh
Telford,Shropshire
Summary
Professional with strong multitasking and supervisory skills across diverse sectors. Demonstrated success in managing transitions and creating positive environments that enhance motivation and resilience. Capable of working independently or collaboratively while adhering to best practices. Committed to promoting awareness and empathy towards individuals of all ages.
Overview
26
26
years of professional experience
Work history
Early Years Practitioner
Kids Planet Nursery
Telford, Shropshire
04.2025 - Current
- Enhanced teamwork amongst staff by coordinating collaborative projects and tasks.
- Built strong rapport with parents during pick-up and drop-off times encouraging open communication about child's progress.
- Coordinated nap times and meal breaks to maintain a structured daily routine.
- Implemented fun, educational games for improved cognitive development.
- Fostered positive environment for children's growth with engaging learning activities.
- Assisted in maintaining nursery cleanliness to ensure child safety and health.
- Ensured compliance with Ofsted regulations for a high-standard nursery environment.
- Created detailed reports on each child's progress which enhanced parental engagement.
- Supported children's development with learning-through-play activities, aiding social, emotional and educational growth.
Customer service supervisor
B&M Retail
Telford, Shropshire
02.2025 - 04.2025
- Controlled team performance by organising daily tasks and responsibilities.
- Alleviated customer complaints, reducing escalations to management.
- Ensured smooth day-to-day operations in a fast-paced customer service environment.
- Monitored quality control standards to maintain excellent service provision.
- Kept appropriate stock levels to meet operational needs.
Team Leader/ Duty Manager
Homebase
Telford, Shropshire
06.2023 - 02.2025
- Replenished sales floor stock regularly to maximise customer purchases.
- Operated and maintained cash registers with sufficient cash floats.
- Covered extra shifts and maintained flexible schedule to achieve store goals.
- Processed store deliveries, distributing products to storage areas and shop floors.
- Built customer rapport by identifying specific needs and making appropriate product recommendations.
- Resolved complaints and product refunds with care and professionalism, maintaining customer satisfaction.
- Coordinated daily tasks, ensuring smooth workflow within the team.
- Followed opening, closing and shift changeover procedures for seamless operations.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Fostered positive employee relationships through communication, training and coaching.
- Monitored health and safety measures for guaranteed compliance.
- Stored cash floats and delivered secure banking procedures.
Customer service representative
ReAssure
Telford, Shropshire
11.2022 - 06.2023
- Assisted customers in making informed decisions by providing detailed product information.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Assisted customers with varying questions using product knowledge and service expertise.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Entered, updated and removed customer information to keep accounts current.
Department manager/ wellbeing manager
Primark
Telford, Shropshire
10.1999 - 10.2022
- Improved staff morale by implementing regular feedback sessions.
- Managed inventory levels to prevent stock shortages.
- Fostered positive work environment, enhancing team cohesion.
- Developed department goals aligned with company vision.
- Conducted team meetings to improve internal communication.
- Rotated merchandise and displays to feature new products and promotions.
- Handled customer complaints for improved satisfaction rates.
- Delegated tasks and reacted to changing workloads to maintain efficient operations.
- Recruited and trained department staff to boost employees productivity.
- Carried out day-to-day duties accurately and efficiently.
- Displayed energy and enthusiasm in fast-paced environment.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Orchestrated successful fundraising campaigns to bolster charity finances.
- Championed awareness about mental health boosting knowledge and empathy towards others.
- Provided regular staff meetings, training, talk sessions and fun activities to encourage team effectiveness and communication.
Education
NVQ Level 2 - Principles of business administration
Telford College
Telford , Shropshire 03.2025 - 05.2025
NVQ Level 2 - Understanding safeguarding and prevent
Telford College
Telford, Shropshire 09.2024 - 11.2024
BTEC national Diploma Childhood Studies
Telford College of Arts And Technology
Telford07.1999
Skills
- Multitask
- Supervision
- Communication proficiency
- Managing transitions
- Multicultural sensitivity
- Motivation instilling
- Resilience building
- Safeguarding awareness
- Empathy and patience
Affiliations
- In 2008 I completed a 1 year sugar craft course and have since improved my skills making celebration cakes for my friends and family including a 5 tier wedding cake to my most recent creations. I like to be creative and busy and enjoy tackling a bit of DIY or gardening . I also enjoy spending time with friends and family, whether it be on a beach abroad, pitching a tent in Wales or chatting at a garden bbq.
Timeline
Early Years Practitioner
Kids Planet Nursery
04.2025 - Current
NVQ Level 2 - Principles of business administration
Telford College
03.2025 - 05.2025
Customer service supervisor
B&M Retail
02.2025 - 04.2025
NVQ Level 2 - Understanding safeguarding and prevent
Telford College
09.2024 - 11.2024
Team Leader/ Duty Manager
Homebase
06.2023 - 02.2025
Customer service representative
ReAssure
11.2022 - 06.2023
Department manager/ wellbeing manager
Primark
10.1999 - 10.2022
BTEC national Diploma Childhood Studies
Telford College of Arts And Technology