Kieran Martin
King's Lynn,Norfolk
Summary
Dedicated customer service professional with expertise in food service and point of sale operations, skilled in payment processing, upselling, hygiene standards, and situational awareness. First Aid trained with a calm, compassionate demeanour under pressure. Seeking to deliver exceptional customer service and support smooth operations in a fast-paced, growth-oriented environment.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work history
Food Preparation and Customer Service Assistant
K Foley LTD
Kings Lynn, Norfolk
2024.09 - 2025.11
- Time management - I was under strict time constrains from when an order was placed to when it was received by the customer, this taught me how to manage my time effectively and be able to take one task at a time whilst also managing others without getting overwhelmed.
- POS - I was trained on how to work point of sales, this includes handling money, ensuring there is enough cash float, being able to process orders within a certain time, a good example of this would be when i worked in a drive through, it was crucial that the payment was processed in a fast and effective manor to avoid queuing and potential unnecessary waiting times, training also included how to process refunds ensuring they were documented properly.
- Customer Service - During this job i was engaging with customers 90% of the time, this has given me the experience needed to effectively communicate with customers to ensure the customers experience was high quality and aim to correct that any questions or concerns they may have, this also gave me personal experience with eliminating any social barriers i previously had.
Shop Assistant
Wimpy
King's Lynn, Norfolk
2023.05 - 2024.01
- Product knowledge – I gave customers clear information about the features, quality, and availability of different menu items, helping them make informed choices based on what was in stock or any ongoing offers.
- Stock & deliveries – I arranged orders and deliveries of stock for customers when certain items were unavailable, managing expectations around wait times and following up to ensure orders arrived as promised.
- Hygiene & workspace maintenance – I was responsible for keeping my work area clean and hygienic at all times, including wiping down surfaces, clearing used trays, and sanitising equipment after each task. This was essential for meeting food safety standards and ensuring a pleasant environment for both customers and team members.
Sales Assistant
Halfords
King's Lynn, Norfolk
2021.07 - 2022.03
- Customer attention – I was consistently attentive to customers' needs, helping them find the products they were looking for and making sure they left with the right item for their vehicle or journey.
- Product advice – I advised customers on important information relating to their purchase, such as warranties, care instructions, and compatibility, ensuring they understood how to use or maintain their product correctly.
- Security awareness – I remained aware of customer activity throughout the shop to guard against shoplifting, learning to balance helpful customer service with vigilant observation, and reporting any suspicious behaviour appropriately.
Education
GCSE - English, Maths, Business
College Of West Anglia
United KingdomLevel 1 - Employability Skills
City And Guilds Award
College Of West Anglia - 2024 2023.09 - 2024.06
Skills
- Table service techniques
- Grace under pressure
- Hygiene standards upkeep
- Customer Service
- Payment Processing
- Food service
- Situation awareness
- Refund issuing
- Point of sale operation
- Calm under pressure
- Upselling
- Communication skills
- First Aid Trained
Certification
- Basic First Aid Training – St John's Ambulance, January 2023
REFERENCES
References available on request
HOBBIES & INTERESTS
Coding, Computing, Computer programming, Cycling, Gym, Ice hockey, Music, Puzzle solving
Affiliations
- Software & web development – I independently developed an online software and website, which involved managing a small team, assigning roles, and ensuring deadlines were met. This also included promoting the project and managing social media accounts to grow engagement.
- Ice hockey – As a team member, I developed physical fitness while learning to follow commands quickly, work closely with others under pressure, and stay calm during fast-paced gameplay. This experience strengthened my ability to communicate effectively and remain composed when decisions need to be made in seconds.
City And Guilds Award
- College Of West Anglia - 2024
- Level 1 Employability Skills
- Pending
Timeline
Food Preparation and Customer Service Assistant
K Foley LTD
2024.09 - 2025.11
Level 1 - Employability Skills
City And Guilds Award
2023.09 - 2024.06
Shop Assistant
Wimpy
2023.05 - 2024.01
Sales Assistant
Halfords
2021.07 - 2022.03
GCSE - English, Maths, Business
College Of West Anglia