Andrei Rosu
Brighton,East Sussex
Summary
Accomplished professional with expertise in retail operations management and a strong focus on customer centricity. Demonstrates leadership excellence and effective staff management, driving performance through KPI management and prioritisation skills. Committed to enhancing operational efficiency and achieving business objectives.
Overview
15
15
years of professional experience
Work history
Deputy Store Manager
Lidl
Brighton, East Sussex
2016.10 - Current
- Deliver exceptional customer service in accordance with company guidelines.
- Managed daily operations, including FFT & HACCP compliance checks, shift management, cash management, stock movement, and promotional activity.
- Taking care of all 4 areas of responsibility:
- Freshness and Write Offs (fresh mechanising, bakery compliance, TGTW compliance, ticketing compliance, urgent recalls).
- Inventory (daily inventory controls: delivery management, write-offs, return compliance, checkout controls, theft prevention, inventory checklist).
- Stock Integrity & Availability (availability routine: back stock management, stock corrections, zap the gap, SCAM compliance).
- Rota planning, Personnel and Training (PEP day end, unit planning, rota compliance, cash audit, data protection compliance, communication board update, review training plans and SuccessFactors Learning).
Deputy Store Manager
KFC
Newhaven, East Sussex
2015.04 - 2016.09
- Managed shift schedules to optimise staff coverage and maintain operational efficiency during peak hours.
- Delivered exceptional customer service by actively addressing concerns and providing solutions, enhancing customer satisfaction.
- Ensured timely delivery of orders to maximise positive customer experiences.
- Fostered team spirit through regular training and development programmes, promoting collaboration and skill enhancement.
- Assisted in stock management, ensured smooth operations on busy days.
- Completed duties to deliver on targets with accuracy and efficiency.
Deputy Store Manager
McDonald's
Bucharest
2011.09 - 2015.03
- Managed shift schedules efficiently, ensuring smooth daily operations even during peak hours.
- Boosted customer satisfaction through meticulous attention to detail and swift resolution of complaints.
- Executed cash desk operations with precision, achieving accurate end-of-day tallies.
- Ensured adherence to legal standards by maintaining accurate records and documentation of transactions.
- Fostered open communication channels, promoting a proactive work environment among team members.
Education
Bachelor of Science - Food Engineering
Bioterra University
Bucharest, RomaniaSkills
- Customer centricity
- Retail operations management
- Leadership excellence
- Staff management
- KPI management
- Performance management
- Prioritisation skills
Affiliations
- Football
- Gym
Timeline
Deputy Store Manager
Lidl
2016.10 - Current
Deputy Store Manager
KFC
2015.04 - 2016.09
Deputy Store Manager
McDonald's
2011.09 - 2015.03
Bachelor of Science - Food Engineering
Bioterra University