Kieran Brown
London
Summary
Results-driven Business Administrator with experience in corporate claims and underwriting support within fast-paced environments. Expertise in managing confidential records, coordinating stakeholder communications, and maintaining compliance with regulatory standards. Capable of handling high-volume workloads while providing accurate administrative support. Experienced in Microsoft Office and committed to maintaining discretion with sensitive information.
Overview
3
3
years of professional experience
Work history
Supermarket Assistant
Waitrose
London
2024.04 - Current
- Served as first point of contact for customer enquiries and resolved complaints efficiently.
- Processed transactions, refunds, and order collections accurately.
- Managed stock replenishment to maintain organised, well-stocked shelves.
- Conducted inventory checks regularly for accurate stock management.
- Exhibited effective time management while working under pressure to meet customer needs.
- Maintained organised documentation and ensured compliance with company procedures.
Claims Administrator
Generali
London
2023.10 - 2024.01
- Prioritised urgent cases to ensure prompt attention and action.
- Processed high volumes of insurance claims without compromising on accuracy or speed.
- Administered Medical Underwriting and Group Income Protection claims in accordance with company procedures and compliance standards.
- Managed case files and maintained accurate electronic records using internal case management systems.
- Liaised with clients, brokers, clinicians, and third-party providers to obtain medical evidence and supporting documentation.
- Monitored claim progression to maintain compliance with service-level agreements (SLAs).
Business Administrator
Get Set UK
London
2022.10 - 2023.09
- Provided comprehensive administrative support to employability and skills teams, enhancing operational efficiency in a fast-paced office environment.
- Managed databases and updated client records to ensure data integrity and streamline information retrieval.
- Responded to telephone and email enquiries in line with organisational service standards.
- Coordinated with third-party suppliers, facilitating timely programme delivery and maintaining strong partnerships.
- Maintained compliance with internal policies and regulatory requirements.
- Assisted with reporting, documentation preparation, and record keeping.
Education
A-Levels - Economics, Biology and Psychology
Graveney School
LondonGCSEs - 10 GCSE's including English Language and Maths
Ernest Bevin Academy
LondonSkills
- Administrative & Office Management
- Claims management
- Database & Records Management
- Compliance & Regulatory Procedures
- Stakeholder & Client Communication
- Microsoft Office Suite
- Data Entry & Reporting
- Confidential Information Handling
- Time Management & Prioritisation
- Customer Service & Issue Resolution
References
References available upon request.
Timeline
Supermarket Assistant
Waitrose
2024.04 - Current
Claims Administrator
Generali
2023.10 - 2024.01
Business Administrator
Get Set UK
2022.10 - 2023.09
A-Levels - Economics, Biology and Psychology
Graveney School
GCSEs - 10 GCSE's including English Language and Maths
Ernest Bevin Academy