Farhan Islam
Gravesend
Summary
Detail-oriented administrative and retail professional with two years of experience in Banking and two years in retail with providing comprehensive support to retail teams and office operations. Proven track record of managing administrative tasks efficiently and maintaining strict confidentiality. Strong organisational skills coupled with excellent communication abilities to coordinate different activities and facilitate smooth workflow.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Supermarket Assistant
Waitrose
03.2025 - Current
- Assisted customers with product inquiries and purchases in a fast-paced retail setting with 95% standard match.
- Contributed to visual merchandising and maintaining store presentation standards with 100% customer satisfaction.
- Provided 100% outstanding customer service in a busy retail environment.
- Handled inventory management and ensured the store's smooth operation with 95% stock availability.
Supermarket Assistant
ASDA
01.2024 - Current
- Detail-oriented administrative and retail professional with two years of experience in Banking and two years in retail with providing comprehensive support to retail teams and office operations.
- Proven track record of managing administrative tasks efficiently and maintaining strict confidentiality.
- Strong organisational skills coupled with excellent communication abilities to coordinate different activities and facilitate smooth workflow.
Front-line Customer Service Officer
IFIC Bank
01.2022 - 01.2023
- Managed customer accounts, resolving financial inquiries with professionalism.
- Conducted daily banking operations, including transactions with 100% compliance checks.
Education
Master of Science - International Business
UNIVERSITY OF ULSTER
Belfast, United Kingdom12-2024
MBA - Finance
JAGANNATH UNIVERSITY
Dhaka05-2021
Skills
- Situation management
- Strategic and social selling
- Proficient in using Office Suites
- Academic Writing
- Critical Thinking
- Project Management
Certification
International English Language Testing Standards, British Council, (2023-2025)
Timeline
Supermarket Assistant
Waitrose
03.2025 - Current
Supermarket Assistant
ASDA
01.2024 - Current
Front-line Customer Service Officer
IFIC Bank
01.2022 - 01.2023
Master of Science - International Business
UNIVERSITY OF ULSTER
MBA - Finance
JAGANNATH UNIVERSITY
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