Kiera Shirvell
Folkestone,Kent
Summary
Dedicated professional with a strong focus on customer service and sales, adept at handling customer enquiries with patience and empathy. Demonstrates flexibility in schedule and composure under pressure, ensuring reliable and punctual service. Proficient in stock management, till and cash handling, and retail customer service, with a goal-oriented approach to achieving sales targets. Committed to enhancing customer care through effective communication and upselling techniques.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work history
Customer sales assistant
Papa's Fish and chips
Folkestone, Kent
2024.04 - Current
- Executed cash drawer procedures with precision, ensuring all transactions were accurately reconciled at the end of each day.
- Maintained adherence to health and safety regulations to uphold employee wellbeing and customer safety.
- Processed transactions to maintain high standards of accuracy and reliability in financial records.
- Designed promotional materials utilising graphic design tools to highlight new products and special discount offers.
- Executed precise inventory checks to ensure continual stock availability.
- Resolved queries swiftly, contributing to positive customer experience.
- Upsold additional products for increased revenue generation.
- Provided exceptional service, boosting repeat business rates.
- Balanced multiple responsibilities simultaneously without compromising on quality of service provided.
- Built relationships with customers through friendly interaction and assistance.
- Collaborated with team members to meet daily sales targets.
- Displayed wares in temporary structures in shop to engage potential customers.
- Foster relationships with new and existing customers to support ongoing loyalty and engagement.
- Explain product usage and features to facilitate informed purchasing decisions.
- Developed visually appealing in-store and window displays to create inviting shopping environments that drive increased customer engagement.
- Identified discrepancies in stocks through regular inventory management.
- Helped customers obtain specialised help for refunds and exchanges.
- Packed with details to match customer preferences.
- Prepared invoices for customers with large orders or special sales types.
- Explained establishment policies to customers and offered advice on selections.
- Boosted product sales by offering selection guidance to customers.
- Requested and checked customer IDs at checkout for age-restricted products.
- Carried out active selling from initial customer greeting.
- Inspected products for damages and expiry dates before processing refunds.
- Prepared orders for customers with wrapped, bagged and boxed items.
- Managed customer lines for minimum wait times and high satisfaction.
- Promoted customer loyalty scheme at checkout.
- Organised displays to promote inventory and encourage customer purchases.
- Accepted card, cash payments in POS register system.
- Collaborated with sales managers to meet target quotas.
- Monitored and reported suspicious activity to security officer to avoid theft.
- Engaged customers to enhance in-store experience and provide outstanding customer service.
- Maintain punctuality to foster reliability and enhance team productivity.
- Helped to prevent shoplifting by reporting or escalating suspicious activity or known offenders.
- Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
- Maintained knowledge of products and features to provide recommendations to customers.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Updated product labelling and pricing to reflect discounts and offers.
- Took interest in customers' needs and concerns to provide l advice and product recommendations.
- Assisted customers in locating specific items to boost satisfaction.
- Followed company procedures and guidelines for smooth retail operations.
- Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.
- Managed store social media accounts, running contests, ads and promotions to generate new followers.
- Delivered effective product demonstrations, consistently ensuring customer comprehension.
- Continuously improved product knowledge to maintain highest levels of service quality.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
- Handled customer enquiries promptly and professionally, consistently exceeding satisfaction KPIs.
- Operated cash registers with accuracy and processed cash and card transactions.
- Stocked, replenished and organised shelves to ensure consistent levels of product availability.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Built lasting relationships with clients through customer service interactions.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Assisted customers to make informed purchasing decisions.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Enhanced customer engagement by offering product knowledge and advice.
- Increased customer satisfaction with prompt complaint resolution.
- Managed stock level for effective store operation.
- Delivered professional representation of brand during interactions with customers.
- Maintained shop floor cleanliness for an inviting shopping environment.
- Executed visual merchandising displays to increase product appeal.
- Oriented new staff members, fostering a supportive team atmosphere.
- Handled cash drawer efficiently, supporting end-of-day reconciliation.
- Ensured compliance with health and safety regulations within the retail environment.
- Processed transactions, ensuring accuracy at all times.
- promoted new products and discounts.
- Processed returned or exchanged items and provided refunds to customers.
- Analysed customer footfall and adjusted shop capacity accordingly to maintain service quality and reduce wait times.
- Went above and beyond by helping customers to locate stock, making bespoke orders where possible.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Maintained accurate records to track cash handling activities.
- Informed customers regarding promos and warranty services to increase sales.
- Totalled bills using maths skills and maintained accurate till count.
Child Minder
Donna Maynard
Folkestone, Kent
2021.01 - Current
- Provided physical care for infants, ensuring their comfort and wellbeing.
- Promoted good behaviour with consistent discipline techniques.
- Incorporated cultural awareness into daily activities to foster diversity appreciation.
- Facilitated personal development by allowing choices within boundaries.
- Facilitated nap times, helping children develop healthy sleep habits.
- Developed creative activities for enhanced mental stimulation.
- Maintained an open line of communication with parents for better child care coordination.
- Accompanied children on outings to ensure their safety.
- Provided emotional support during periods of distress or discomfort.
- Promoted healthy eating habits by preparing nutritious snacks and meals.
- Coordinated play dates, fostering socialisation skills amongst peers.
- Assisted with homework to enhance academic performance.
- Ensured child safety by supervising activities and providing a clean environment.
- Communicated effectively with parents regarding the child's day-to-day activities and behaviours.
- Managed emergencies efficiently, ensuring the safety of all parties involved.
- Maintained detailed records of each child's progress and behaviours.
- Established routines for improved time management skills in children.
- Prepared nutritious meals to encourage healthy eating habits.
- Organised educational games, resulting in improved cognitive abilities.
- Improved children's social skills through group play and interaction.
- Planned and guided age-appropriate tasks, including reading, crafts, baking and games.
- Accompanied children to parks and play spaces, providing diligent supervision for maximised child safety.
- Built trusted relationships with parents through outstanding levels of care and communication.
- Supplied appropriate snacks, meals and drinks, adhering to dietary requirements for optimal child wellbeing.
- Handled accidents and emergencies calmly and professionally, logging incident details for necessary reference.
- Communicated clearly and attentively to improve children's language and listening skills.
- Assisted in light housework and laundry to reduce parents' workload.
- Maintained exceptional levels of cleanliness and hygiene to best protect children's health and safety.
- Supervised children's homework assignments, assisting with difficult tasks to support educational goals.
- Continuously exceeded parent expectations by accommodating last-minute schedule changes.
- Established effective after-school routine by preparing meals in advance, maximising time for play and homework.
- Read stories and lead activities to help children build foundational learning skills.
- Disciplined children appropriately, upholding established rules of behaviour.
- Role-modelled desired behaviours, habits and actions.
Education
Diploma of Higher Education - Health access course
Canterbury College
Canterbury, Kent 2025.09 -
NVQ Level 3 - Health and social care
Canterbury College
Canterbury, Kent 2023.09 - 2025.06
GCSEs - Health andsocial care,Maths English Science ,Information Technology Food Technology,
Folkestone Academy
Folkestone, Kent 2018.09 - 2023.07
Skills
- Flexibility in schedule
- Goal-Oriented approach
- Customer Service
- Stock management
- Till and cash handling
- Inventory and stock management
- Retail customer service
- Sales and upselling techniques
- Punctual and reliable
- Customer enquiry handling
- Customer care
- Patience and empathy
- Composure under pressure
Affiliations
- walking
- animals
- films and period dramas
- family and friend activities
About me
I am a caring compassionate young lady who loves to spend time with family, friends and animals. I am very hardworking and shrive to do my best in any objective I am undertaking. I will always go out of my way to help others and be respectful.
References
References available upon request.
Timeline
Diploma of Higher Education - Health access course
Canterbury College
2025.09 -
Customer sales assistant
Papa's Fish and chips
2024.04 - Current
NVQ Level 3 - Health and social care
Canterbury College
2023.09 - 2025.06
Child Minder
Donna Maynard
2021.01 - Current
GCSEs - Health andsocial care,Maths English Science ,Information Technology Food Technology,
Folkestone Academy
2018.09 - 2023.07