Paul Williams
Neath
Summary
A dedicated professional with a strong focus on customer service and complaint management, demonstrating flexibility in schedule and adaptability to different customers.
A proven track record in achieving targets and comprehensive product knowledge and order processing expertise. Can work well under pressure and am adaptable and driven professional.
Demonstrated ability to handle diverse tasks and work collaboratively in fast-paced environments.
Overview
28
28
years of professional experience
8
8
years of post-secondary education
Work history
Customer Sales Assistant
Arthur Llewellyn Jenkins
2019.04 - 2026.04
- Achieving sales targets
- Identifying individual customer requirements and preferences, processing bespoke order requirements – with a range of materials/measurements on each piece of furniture,
- Customer Administration including updating accounts and processing payments
- Dealing with customer complaints professionally and in a timely manner
- Liaising with suppliers throughout the UK and Europe
- Overcoming objections to achieve sales
- Updating sales orders into customer database
- Banking responsibilities
- Deliveries of goods to customers, including delivery, build and resolving issues
- Additional duties when required - warehouse duties, deliveries, and home furniture builds
- Enhanced customer engagement by offering product knowledge and advice.
- Handled customer enquiries and complaints promptly and professionally, consistently exceeding satisfaction KPIs.
Customer Sales Assistant
Dreamtime Beds Limited
2016.07 - 2019.03
- Bedroom Furniture Sales
- Updating customer database including detailed customer orders
- Processing Customer Payments
- Liaising with suppliers
- Overcoming objections to achieve sales
- Resolving customer queries face to face, via telephone and email
- Reason for leaving – new opportunity/more stability offered at Arthur Llewellyn Jenkins
- Increased customer satisfaction with prompt complaint resolution.
- Enhanced customer engagement by offering product knowledge and advice.
Sky Service Engineer
Sky
2016.02 - 2016.07
- Installing Sky services
- Recommended Services based on customer requirements
- Providing a high standard of customer services
- Reason for leaving; Unfortunately, made the decision the role was not suitable
Customer Sales Assistant
Dreamtime Beds Limited
2004.09 - 2016.01
- Achieved targets set whilst providing excellent customer service
- Providing a high standard of customer service, being approachable and able to assist customers with their purchases
- Accurately recording customer information on manual and electronic invoicing and order forms, fulfilling orders to given timescales, ensuring excellent communication throughout the process
- Processing payments and checking balances are paid, some credit control activity – chasing outstanding payments
- Liaising with suppliers, warehouse staff and customers
- Monitoring competitors’ promotional offers and pricing
- Producing customer invoices
- Dealing with difficult customers / customer complaints in an understanding and sympathetic manner
- Reason for leaving: Looking for an opportunity to utilise and enhance my skills, with new opportunities and challenges.
Argos
2005.11 - 2007.02
- Seasonal work during Christmas period
- General customer service and sales work, booking systems and payments
- Dealing with incoming stock.
Pencynor Wildlife Park
2001.03 - 2005.11
- Seasonal work during summer period
- General customer service and sales work, booking systems and payments
Megabowl Swansea
1998.06 - 2003.02
- Weekend work whilst studying
- General customer service and sales work, booking systems and payments
Education
HND - Business Studies
University of Glamorgan
1999.01 - 2003.01
Intermediate and Advanced GNVQ - Leisure and Tourism
Neath Tertiary College
1995.01 - 1999.01
Skills
- Flexibility in schedule
- Target achievement
- Technical product specifications
- Adaptability to different customers
- Complaint management
- Customer Service
- Product knowledge
- Order processing
- Driven and self-motivated
- Composure under pressure
- Delivery driver liaison
References
Are available on request.
HOBBIES AND INTERESTS
My hobbies and interests include running which helps me unwind and relax, watching football and may other sports. I also coach an u11’s football team. I am a very keen supporter of Wales National team and I try to follow them home and away., Being a confident and outgoing person, I enjoy socialising with friends and family.
Affiliations
- Running
- Football supporter, team and coach under 12's girls football
References
References available upon request.
Timeline
Customer Sales Assistant
Arthur Llewellyn Jenkins
2019.04 - 2026.04
Customer Sales Assistant
Dreamtime Beds Limited
2016.07 - 2019.03
Sky Service Engineer
Sky
2016.02 - 2016.07
Argos
2005.11 - 2007.02
Customer Sales Assistant
Dreamtime Beds Limited
2004.09 - 2016.01
Pencynor Wildlife Park
2001.03 - 2005.11
HND - Business Studies
University of Glamorgan
1999.01 - 2003.01
Megabowl Swansea
1998.06 - 2003.02
Intermediate and Advanced GNVQ - Leisure and Tourism
Neath Tertiary College
1995.01 - 1999.01