Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Kiera Lang

Newhaven,East Sussex

Summary

Organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Possessing excellent memory and aptitude for calculations.

Overview

3
3
years of professional experience
2
2
years of post-secondary education

Work History

Cafe worker

west quay cafe
Newhaven, East Sussex
05.2022 - Current
  • Rotated perishable products regularly, avoiding wastage due to spoilage.
  • Accurately took orders, making menu recommendations as appropriate.
  • Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
  • Kept tables clear of used crockery, glassware and cutlery.
  • Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
  • Followed health and hygiene standards when handling food and cleaning restaurants.
  • Ensured cleanliness of cafe premises by performing regular cleaning duties.
  • Accurately processed customer orders and provided allergy advice and menu recommendations when required.
  • Delivered food and drinks discreetly for seamless and unobtrusive service.
  • Prepared hot and cold beverages for customers' satisfaction.
  • Assisted kitchen staff with food prep, dishwashing and plating food.
  • Stayed up to date on menu changes to accurately answer customer queries.
  • Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
  • Informed customers regarding ingredients used to address allergy and dietary issues.
  • Memorised regular guests and frequent orders to deliver personalised service and encourage repeat business.
  • Served 50 customers during lunch rush, whilst maintaining till in balance, accurately processing orders and facilitating exceptional customer experience.

peer coach

East sussex college
lewes, East Sussex
11.2022 - 07.2023
  • Provided constructive feedback and guidance during setbacks, helping mentees overcome challenges, learn from mistakes and develop resilience.
  • Encouraged mentees to set SMART goals, providing support and accountability to help achieve objectives.
  • Maintained confidentiality to create safe and supportive space for open dialogue and growth.

Education

A-Levels - maths, business and fashion and textiles

East Sussex College Lewes
Lewes, East Sussex
09.2021 - 07.2023

Skills

  • Service prioritisation
  • Relationship-building
  • Customer retention
  • Cash handling accuracy
  • Cleaning requirements
  • Cleanliness and hygiene
  • Stock rotation
  • Positive attitude
  • Patience and composure
  • Barista experience
  • Precise order taking

Affiliations

  • designing and creating costumes

Timeline

peer coach

East sussex college
11.2022 - 07.2023

Cafe worker

west quay cafe
05.2022 - Current

A-Levels - maths, business and fashion and textiles

East Sussex College Lewes
09.2021 - 07.2023

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Kiera Lang