Khawar Abbas

• Supported business growth by advising clients on customised insurance solutions, demonstrating skills in stakeholder engagement, financial planning, and client relationship management.
• Assisted in managing claims processing, renewals, and customer portfolios, ensuring compliance with regulatory standards.
• Collaborated with senior managers to improve customer retention strategies, contributing to a 15% increase in renewal conversions.
• Developed leadership skills through mentoring new team members and coordinating daily operations.

• Delivered consultative sales support for financial and protection products, consistently achieving sales targets.
• Conducted needs assessments to design tailored solutions for individual and corporate clients.
• Supported awareness campaigns and local outreach initiatives, enhancing brand visibility and contributing to business development.
• Strengthened communication, negotiation, and customer service skills in a fast-paced financial services environment.

• Created digital content and managed social media campaigns for SMEs, achieving up to 40% growth in engagement and brand visibility.
• Applied SEO, social media analytics, and digital campaign strategies to improve client reach and performance.
• Managed multiple projects independently, demonstrating entrepreneurial initiative, time management, and digital literacy.

A three month internship where I:

• Handled customer enquiries, complaints, and service requests, ensuring a high standard of customer satisfaction and problem resolution.
• Gained first-hand exposure to service delivery, conflict resolution, and operational processes.
• Developed confidence in working within client-facing environments.