Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

KHALID HASSAN

MANCHESTER,NORTH WEST

Summary

Dedicated IT professional with a strong foundation in computer science and technical support, specialising in hardware maintenance and operating system setup. Demonstrates high level of integrity and investigative skills through effective interior and exterior patrols. Proficient in ICT backup coordination, software upgrading, and user account setup, ensuring seamless desktop support and problem diagnosing. Committed to delivering exceptional customer service while maintaining comprehensive computer system knowledge. Aspires to leverage technical expertise to drive innovative solutions in the IT sector.

Dependable and driven individual with strong communication and customer service skills, coupled with excellent problem-solving abilities. Proficient in navigating city routes and handling unexpected challenges to ensure smooth and timely transport. Committed to providing safe, pleasant experience for all passengers.

Overview

11
11
years of professional experience

Work history

Private hire taxi driver

Uber
Manchester
12.2023 - Current
  • Adhered strictly to company policies and procedures for consistent quality service.
  • Adapted quickly to changing traffic situations, minimising delays.
  • Assisted passengers with luggage to ensure satisfactory experience.
  • Managed difficult driving conditions calmly for passenger reassurance.
  • Maintained cleanliness of vehicle, enhancing passenger comfort.
  • Handled emergency situations calmly, prioritising passenger safety.

Security Officer

SecuriGroup
Manchester, North west
07.2018 - 08.2023
  • Checked and secured one building entrance daily.
  • Patrolled internal-external premises to ensure the safety of employees and visitors.
  • Checked passes and credentials of persons seeking to enter the property and issued passes for guests.
  • Quickly and accurately reported all security incidents, accidents and medical emergencies to law enforcement.
  • Maintained safety by quickly responding to alarms and investigating disturbances.
  • Monitored 95 CC cameras and fire, building and alarm systems.
  • Trained new security officers on safety protocols and company standards.
  • Reported daily activity, incidents, audits, safety repairs and irregularities, including equipment and property damage, theft and the presence of unauthorised persons.
  • Managed all daily activities and security procedures and protocols for the company.

Sales Supervisor

Poundland
Manchester, North West
03.2014 - 07.2018
  • Promoted a culture of customer focus, product knowledge, and production solutions to build a loyal customer base.
  • Gave team members the support needed for upselling products and services and closing sales with customers.
  • Managed sales team of 22, setting performance goals and strategies for attainment.
  • Identified key areas within the shop where merchandise displays needed to be fixed and items required restocking.
  • Drove sales team's ability to meet obligations to both clients and company by organising and coordinating schedules.
  • Maintained friendly and professional customer interactions.
  • Supervised, coached, and mentored 15-member staff.

Education

NVQ Level 3 - 2014

Manchester College
Manchester, MAN
2014

NVQ Level 1, NVQ Level 2 - 2009

Barking And Dagenham Collage

Skills

  • Investigative skills
  • High level of integrity
  • Interior and exterior patrol
  • Computer science understanding
  • Hardware maintenance
  • Operating system setup
  • Desktop support
  • ICT backup coordination
  • ICT software upgrading
  • User account setup
  • Problem diagnosing
  • Computer software and system knowledge
  • Computer system knowledge
  • Customer service
  • Technical computer knowledge
  • Knowledge of traffic laws
  • Passenger safety procedures
  • Respectful interpersonal interaction
  • Inventory management
  • Patient attitude

Languages

Arabic
Fluent

Timeline

Private hire taxi driver

Uber
12.2023 - Current

Security Officer

SecuriGroup
07.2018 - 08.2023

Sales Supervisor

Poundland
03.2014 - 07.2018

NVQ Level 3 - 2014

Manchester College

NVQ Level 1, NVQ Level 2 - 2009

Barking And Dagenham Collage
KHALID HASSAN