Anthony Sutherland
Liverpool ,Merseyside
Summary
Reliable, safety-conscious, alert individual. Exceptional time-management.
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Friendly and approachable.
Demonstrates reliability and teamwork, ensuring smooth and welcoming environment.
Enthusiastic with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service.
Reliable and dedicated professional with strong communication and interpersonal skills. Possess keen sense of direction and problem-solving abilities, ensuring safe and timely journeys for passengers. Eager to contribute to exceptional service delivery.
Overview
46
46
years of professional experience
14
14
years of post-secondary education
Work history
Private hire taxi driver
Alpha Taxis
Liverpool, Merseyside
01.2000 - Current
- Adhered strictly to company policies and procedures for consistent quality service.
- Ensured passenger safety by adhering to all road regulations.
- Handled emergency situations calmly, prioritising passenger safety.
- Delivered exceptional customer service for positive reviews.
- Provided punctual transportation services to satisfy customer needs.
- Established trust with passengers through professional and courteous conduct.
- Inspected vehicle and maintained road worthiness, carrying out periodic checks and requesting repairs.
- Resolved customer complaints effectively, maintaining company reputation.
- Stayed calm in emergency driving situations, prioritising safety of passengers and other drivers.
- Provided exceptional customer service to maintain client satisfaction.
- Enhanced company reputation by providing exceptional customer service.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Butchers shop manager
Supermarket
Liverpool, Merseyside
01.1980 - 01.2000
- Trained new employees on handling equipment safely to prevent accidents.
- Coordinated daily operations, maintaining smooth workflow in peak hours.
- Built strong relationships with suppliers for better procurement deals.
- Fostered a positive working environment encouraging teamwork and communication among staff members.
- Handled complex customer complaints, resolving issues amicably.
- Enforced strict adherence to health and safety protocols minimising risk of contamination.
- Passed inspections by closely adhering to safety and cleanliness standards and company processes.
- Monitored staff productivity, providing guidance when necessary.
- Managed supply orders for fresh stock, ensuring variety and quality.
- Facilitated team training sessions for skill enhancement and knowledge sharing.
Butcher
supermarket
Liverpool, Merseyside
01.1980 - 01.1990
- Ensured freshness of products, enhancing the buying experience.
- Used traditional hand-cutting methods, maintaining authentic product quality.
- Collaborated with suppliers for consistent quality of produce.
- Implemented rotational stock systems, minimising waste from expired products.
- Managed work station cleanliness, adhering strictly to health regulations.
- Maintained high standards of food hygiene for a safe shopping environment.
- Developed strong relationships with suppliers, ensuring quality and consistency of products.
- Increased customer satisfaction by offering tailored advice on meat selection and preparation.
- Delivered exceptional customer service through expert knowledge on different cuts and their cooking methods.
- Provided excellent service for repeat business from satisfied customers.
- Deboned and cut meats at high rate of speed with maximum safety.
- Sliced and packed deli meats and specialised cuts to meet customer preferences.
- Supported stock checks with quick, orderly counting and recording.
- Maintained excellent knife techniques to butcher and carve cuts appropriately.
- Cleaned and sanitised work areas, equipment and tools to meet food safety requirements.
Education
O-levels - english
St Kevin's Roman Catholic Comprehensive School
Liverpool 01.1970 - 05.1977
O-levels - Maths
St Kevin's Roman Catholic Comprehensive School
Liverpool 01.1970 - 05.1976
Skills
- Ability to listen and communication clearly, concisely, confidently and constructively
- Self motivated
- Crisis handling
- Reliability
- Patience under pressure
- Excellent communication skills
- Professional communication
- Impeccable organisational skills
Affiliations
- Longstanding Everton season ticket holder
- Golf
- Reading
Timeline
Private hire taxi driver
Alpha Taxis
01.2000 - Current
Butchers shop manager
Supermarket
01.1980 - 01.2000
Butcher
supermarket
01.1980 - 01.1990
O-levels - english
St Kevin's Roman Catholic Comprehensive School
01.1970 - 05.1977
O-levels - Maths
St Kevin's Roman Catholic Comprehensive School
01.1970 - 05.1976