Khalid Feroz
London
Summary
IT professional with over 10 years of experience working as an IT Support Engineer, IT Infrastructure Support Engineer, and IT Technical Trainer across education, charity, and MSP environments.
A Microsoft Certified Engineer, experienced in providing on-site and remote IT support to trading companies, financial institutions, wealth management firms, recruitment agencies, educational organisations, healthcare providers, and other businesses. Strong background supporting cloud and on-premises environments, with a customer-focused and practical approach.
Now seeking a new challenge in a dynamic IT environment where I can apply my expertise, add value, and continue to grow professionally.
Overview
18
18
years of professional experience
1
1
Certification
Work History
2nd Line Technical Support Engineer
Commensus Ltd.-Johnson Technical Systems
London, Great Britain
12.2018 - 12.2025
Management of Citrix environments, including virtual desktops, VPN configurations, and SSL certificate installation and renewal.
Escalation of complex technical issues to vendors and senior teams, contributing to IT projects, and maintaining clear and accurate internal documentation.
IT Infrastructure Engineer
Livability-Charity
London, London
03.2012 - 12.2018
Extensive hands-on experience managing and administering Windows Server environments (2008–2012), including Active Directory, Group Policy, and GPO. Strong background with Exchange Server (2010–2013), Office 365, and hybrid messaging systems. Skilled in DNS (local/public, zones), NTFS permissions, WAN/LAN troubleshooting, and technical documentation.
Proven ability to lead Service Desk operations, resolve internal and external support requests via remote sessions, and deliver end-user support across various locations UK-wide, maintaining high service standards and operational efficiency.
IT Support
Reuse Recycle IT
London, London
02.2010 - 03.2012
Managed and maintained Windows Server 2008, Active Directory, and Exchange Server 2010.
Supported end users by diagnosing and resolving technical issues related to email, system access, and hardware/software performance.
System Administrator
Muhammad Ali Jinnah University
Karachi
09.2008 - 08.2009
Managed and administered Windows Server, DNS, DHCP, IIS, and FTP-based environments, ensuring uptime, stability, and security.
Monitored and resolved issues via the Helpdesk, ensuring timely resolution of both client-side and backend server problems.
System Administrator
CBM-IOBM University
Karachi
11.2007 - 08.2008
Managed and administered Windows Server, DNS, DHCP, IIS, and FTP-based environments, ensuring uptime, stability, and security.
Monitored and resolved issues via the Helpdesk, ensuring timely resolution of both client-side and backend server problems.
Education
Certificate of Higher Education - Engineering
SM-Science CollEge
Karachi-PakistanEnglish, Math, Chemistry, Physic, Urdu - Matriculation
Alpha Boys School
Karachi/PakistanDiploma of Higher Education - City and Guilds Electronics Part 123
Barking College
London-United KingdomCity and Guilds IT Diploma
Newham College for Further Education
LondonSkills
- Windows Server & Exchange Administration
- Azure, Microsoft 365 (Office 365), SharePoint, Exchange Online
- Service Desk Operations, End-User Support, Remote Support, IT Projects
- Citrix, VDI, VMware
- Strong team player with excellent communication and collaboration skills
Languages
English
Urdu
Certification
Professional Microsoft and Cisco I.T Certificates: Passed
MC ID: 11593178
Microsoft Certified Solutions Expert (MCSE) (2010–2018)
Microsoft Certified IT Professional (MCITP) (2010–2018)
412: Configuring Advanced Windows Server 2012 R2 Services (MCSA)
411: Administering Windows Server 2012
410: Installing and Configuring Windows Server 2012
Core Solutions of Microsoft Exchange Server 2013
Exam 346: Managing Office 365 Identities and Requirements
Microsoft Windows 8, Configuring
Microsoft Exchange Server 2010, Configuring
Windows 7, Configuring
Upgrading MCSE: Windows Server 2003 to Windows Server 2008
Planning, Implementing, and Maintaining Server AD Infrastructure
Designing Microsoft Exchange Server 2003 Organization
Microsoft Internet Security and Acceleration Server 2006
Planning and Maintaining Windows Network Infrastructure
Implementing, Managing, and Maintaining Windows 2003 Network
Managing and Maintaining Windows Server 2003
Cisco Certifications
Cisco Certified Network Associate (CCNA) – Routing & Switching (2010–2011)
Implementing Cisco IOS Network Security
Other Certifications
Preparing for Microsoft 365 Administration exam 102
Level 2 & 3 Diploma in Customer Service with Communication Skills & Conflict Management (by Royal Open College)
Personal Information
Driving License: B
Nationality: British
Hobbies and interests
Watching sports, completing Udemy courses to enhance technical skills, watching movies, and spending quality time with family and friends.
Timeline
2nd Line Technical Support Engineer
Commensus Ltd.-Johnson Technical Systems
12.2018 - 12.2025
IT Infrastructure Engineer
Livability-Charity
03.2012 - 12.2018
IT Support
Reuse Recycle IT
02.2010 - 03.2012
System Administrator
Muhammad Ali Jinnah University
09.2008 - 08.2009
System Administrator
CBM-IOBM University
11.2007 - 08.2008
Certificate of Higher Education - Engineering
SM-Science CollEge
English, Math, Chemistry, Physic, Urdu - Matriculation
Alpha Boys School
Diploma of Higher Education - City and Guilds Electronics Part 123
Barking College
City and Guilds IT Diploma
Newham College for Further Education