Summary
Overview
Work history
Education
Skills
Certification
Languages
Timeline
Harinder Singh

Harinder Singh

Ilford,United Kingdom

Summary

Trained IT worker skilled with hardware and software. Analytical in investigating problems, tracing root causes and correcting routine or serious issues. Communicates easily with technical and non-technical personnel to deliver quality support. Self-disciplined professional with ample experience in IT, customer service and technical support. Adept in troubleshooting, diagnosing and designing computer systems to customise client needs. Eager to enhance skills and achieve growth in organisation.

Overview

12
12
years of professional experience
1
1
Certification

Work history

2nd Line Technical Support Engineer

Davies
08.2022 - Current
  • Working on site and remote 2 line support to a group of global users
  • Working on SCCM and Microsoft Intune
  • Working on office 365
  • Support of network and infrastructure equipment including switches, patching equipment and WAPs
  • Setup of users in Microsoft Active Directory, on premise and in Azure - Configuration of user access and permissions - Experience creating technical documentation and user guides
  • Working on Microsoft endpoint admin manger
  • Ensuring data and security policy requirements are met - Supporting the deployment of new hardware and software
  • Upgrading the matching from SCCM and Intune
  • Handing the data centre
  • Working of cisco merike
  • Handing London site 300 user in London
  • Working on Microsoft Azure cloud
  • Working on service now ticket tool also working on jira also
  • IT support Engnieer

Information Technology Coordinator

Crédit Agricole CIB
04.2022 - 08.2022

IT Coordinator EMEA

Dentsply Sirona
09.2020 - 04.2022
  • Handing IT Data center india ,
  • SCCM, working in Mac systems invirement
  • Harinder Singh - page 1
  • Veritas Backup
  • Bitlocker
  • Office 365
  • ITMS
  • Cisco API responsible for accores india IT support file server daily base communication with global IT team USA
  • GlobalICT system engineer

2nd Line Technical Support Engineer

Sarens group
, belgium
03.2018 - 09.2020
  • Associated with Sarens Group, Delhiasa System Engineer
  • Expertise in technologies like
  • Active Directory, Exchange Server On premises and O365 Cloud , Citrix XenApp, Lync Server, Skype for Business2016, VM Cloning, Esxi,Windows 7,8.1, Lync Server File Server, Barkucda backup ,odrive backup
  • Reported incidents, risks and hazards by following set procedures.
  • Provided technical support throughout development phases of new products.
  • Responded to incidents on-site, providing precise time estimations and managing customer expectations.
  • Provided remote support for product functionality, maintenance and troubleshooting.
  • Maintained up-to-date certifications for network and applications software.

IT Engineer

Pigeon Corporation
02.2016 - 01.2018
  • Full responsibility of IT Infrastructure of the Organisation, including integration of new IT systems and management of existing IT Infrastructure resources
  • Finding solutions and giving recommendations on
  • IT related issues based on best practices and IT security Implementation and Administration of Windows Server 2008 R2 and Windows Server 2012
  • Environments including Active Directory, DHCP, DNS, WDS, WSUS
  • Implementation and support on Virtualization Systems including System Center Virtual Machine
  • Manager and VMWare ESXi
  • Level 3 Support on Microsoft technologies and Firewall,fortigate sonicwall,
  • Handled all IT work .servers laptop switch
  • Firewall ,working with Symantec antivirus handing admin console
  • Installation of Server Application Software's upgrades
  • Server packs and application
  • Installation of Network and configured PC desktop and Laptop Computers
  • Performing and maintaining regular Backups of Operating system level (system state Backup, users data) and performing restorations according to requirements
  • Management of user, Group and permission
  • Experience of installing and configuring application software and troubleshooting system and other related peripherals

IT Adminstrator

HLS Asia Limited
01.2014 - 02.2016
  • 2 months)
  • Troubleshooting Windows 2008/2012Active Directory\NT Server problems
  • Working on business critical issues and fixing the same by ensuring minimum downtown.Performing health checks on the server, Managing and checking for hardware faults on Servers via HP System
  • Management tool
  • Checking Event viewer logs Creating New Users, Groups & granting appropriate rights and permissions
  • Managing Windows Virtual Servers through VMware Virtual Center.

IT Executive

Vibrant Appreals india Pvt Ltd
03.2011 - 01.2014
  • Handling Retail pro POS software
  • Configuring Outlook Express and MS.-Outlook for clients
  • Installation of Server Application Software's upgrades
  • Server packs and application
  • Installation of Network and configured PC desktop and Laptop Computers
  • Performing and maintaining regular Backups of Operating system level (system state Backup, users data) and performing restorations according to requirements
  • Management of user, Group and permission
  • Experience of installing and configuring application software and troubleshooting system and other related peripherals

Education

Master of Business Administration - Project management

University of Hertfordshire, Hertfordshire, United Kingdom’s
09.2022

B.Sc - IT, Computer Science

Arya boys school panipat
2011

Skills

  • Linkedincom/in/harinder-singh-3250a331
  • Summary
  • Total 10 years of experience in IT industry, Remote Infrastructure Management, Service Cloud computing , office
  • 365 , Microsoft Azure
  • Experienced IT Professional with demonstrated expertise in Infrastructure support for Global customers (Skill
  • Areas include MS Windows, VMware & Server Virtualization Products), Works closely and effectively with all levels
  • Of management to satisfy project delivery and productivity requirements, Offers logical, forthright thinking and able
  • To provide effective solutions to solve difficult problems Capable of objective analysis and skilled at making quick
  • Decisions based on wisdom, experience, and judgment
  • Hardware maintenance
  • Technical issues analysis
  • Customer service expert
  • Knowledgeable in Mac systems
  • Skilled in TCP/IP and WAN
  • Desktop support
  • Troubleshooting proficiency
  • Virtualisation technologies
  • Active Directory
  • Software applications

Certification

Office 365 Administration Avaya Products Okta Identity Cloud ServiceNow Filed engineer Microsoft Azure Service Desk Hyper-V IT Operations Firewalls Harinder Singh - page 4

Languages

English
Intermediate
B1

Timeline

2nd Line Technical Support Engineer - Davies
08.2022 - Current
Information Technology Coordinator - Crédit Agricole CIB
04.2022 - 08.2022
IT Coordinator EMEA - Dentsply Sirona
09.2020 - 04.2022
2nd Line Technical Support Engineer - Sarens group
03.2018 - 09.2020
IT Engineer - Pigeon Corporation
02.2016 - 01.2018
IT Adminstrator - HLS Asia Limited
01.2014 - 02.2016
IT Executive - Vibrant Appreals india Pvt Ltd
03.2011 - 01.2014
University of Hertfordshire - Master of Business Administration, Project management
Arya boys school panipat - B.Sc, IT, Computer Science

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