Experienced Cybersecurity Analyst with a proven track record in SOC operations, threat detection, and incident response. Skilled in leveraging SIEM, EDR, DLP, and web gateway technologies to gain in-depth visibility into network activity and identify potential threats. Proficient in malware analysis, static/dynamic analysis of malware, and threat-hunting techniques. Adept at communicating technical security issues to business stakeholders. Possess strong leadership and communication skills, adept at handling proposal documents and driving team objectives.
.Responsible for handling and tracking service requests and issues received via phone, email, and the customer self-help site.
· Tagging of devices within the network · Ensured that requests and incidents are promptly logged in a ticketing system.
· Worked with other teams to conduct research, troubleshoot, and analyze issues that were reported.
·Ensured that users' laptops and workstations are virus-free and functional.
· Ensured hardware/software inventory is accurate and up to date.
· Implement operating system software upgrades on systems.