Kevin May

I drive VIP clients on behalf of the company all over the country, and work to very strict guidelines and competing demands. I have passed a private hire driving test to do this role and achieved a Hackney carriage licence with enhanced DBS.

• Achieved sales targets through proactive customer engagement.
• Met regularly with potential customers, resulting in addition of new accounts.
• Handled customer complaints tactfully, restoring faith in services provided.
• Evaluated potential risks for appropriate policy recommendation.
• Executed administrative tasks smoothly for optimal workflow management.
• Educated customers on policy details, empowering informed decision-making.
• Promoted new insurance products to expand customer base.

I ran a team within the Serious Collision Investigation Unit (SCIU) as a Senior Investigating Officer (SIO) managing investigations and attending Fatal and serious collision scenes for thirteen and a half years. Within that time I became the office manager of the serious collision investigation unit responsible for the training of new senior investigating officers, road scene managers and officers new to the unit. I also organised and ran continuous personal development training for internal and external personnel. I designed and built a full senior investigators course a which was run for internal and external students and successfully delivered this course nationally and internally. I also travelled to Bermuda in 2022 delivering the course to 18 students. The course is on the Essex police brochure. I also reviewed all the fatal investigations having a keen eye for detail and concentrating on disclosure, processes and policy. I was a family liaison coordinator for family liaison officers managing their deployments to bereaved families and managing their welfare. I regularly met with bereaved families offering them support and signposting them to welfare services. I also oversaw investigations and managed the daily running of the office. I also managed the development of officers and their performance and designed numerous excel spreadsheets to monitor these areas. I regularly selected officers at interview boards. The role I did was certainly working at a higher rank and pay grade for what the amount and level of work I performed.

Prior to working in SCIU I was a roads policing sergeant and constable and worked at various Road policing bases all over the county. I was a road scene manager among other things managing all manner of collisions and investigations. Before I joined RPU I was a general policing constable serving at Southend, Harlow, Loughton, Waltham abbey, Barkingside and Forest gate in the Metropolitan police. Prior to joining Essex police in 2000 i was in the Metropolitan police working in the east end of London and attended my initial foundation training at Hendon Police college for 18 weeks.

Trained with the Parachute Regiment at Lichfield and Catterick and was awarded the champion recruit in training. I was trained in map reading, weapon handling, first aid, military discipline and drill, radios, heavy weaponry, field craft, nuclear , biological and chemical warfare , fitness, platoon and company tactics, and many other skills.

I was responsible for ensuring all the ground support equipment for the aircraft operations was functioning at all times. I serviced equipment, manufactured parts and conducted all types of engineering functions, including, hydraulics, engines, pneumatic s and electronics. The work was varied and high pressured and very responsible ensuring aircraft could operate within the airport.

I was trained as a serviceman in basic training and then in trade training was trained as a ground support engineer. This role was highly varied working on engines, hydraulics, pneumatics, aircraft arrestor systems and all other types of ground equipment. I was also trained in airfield defence in time of war and was trained to handle weapons, conduct chemical . warfare, first aid and numerous other skills. I was promoted to Senior aircraftsman within my service.