Andreas Andreou

ROLE

• To lead regional teams
• To manage a Community Safety & Anti-Fraud (CSAF) Team, Senior Tenancy Services Officer, Response Team and Legal Team. Delivering identified landlord services to Orbit’s General Need’s customers; ensuring high levels of performance outcomes and that service’s are compliant, efficient, consistent in approach, cost effective and customer focussed.
• To set and deliver activities that are aligned to business objectives and Orbit’s Customer Offer.
• To set and deliver against all business performance and financial targets, ensuring that risks are identified and managed and that regulatory and statutory requirements are met.
• To develop and maintain key professional relationships both inside and outside of Orbit in order to deliver excellent service.
• To contribute to the effectiveness of the Tenancy Management Leadership Team.
• Develop internal and external stakeholder relationships to ensure effective and efficient ways of working.
• Lead on projects to enhance service delivery and support Tenancy Management model
• Work alongside TS Operations Lead to drive the service forward with initiatives to ensure the services provided continue to meet the changing demands and needs of the customer and the organisation.
• Lead on policy and procedure development to create clear and consistent ways of working across Tenancy Services ensuring they meet legal requirements
• Risk management (complaints, ombudsman, risk register)
• Stage 1 & 2 complaints
• Report writing
• Managing Legal team who support all areas of the business
• Manage change
• Responsible for addressing ASB, hate crime, serious violence, domestic abuse, gang related incidents, county lines within Orbit stock
• Working in partnership with stakeholder to identify outcomes and the work with agencies and the community.
• Crisis management

ACCOUNTABILITIES / RESPONSBILITIES

• Be an expert in Anti-Social Behaviour, Tenancy Fraud, Breach of Tenancy, Housing Law, Safeguarding and Hoarding.
• Be a key point of contact for the wider business on all day-to-day operational matters relating to the work stream.
• Ensure that teams manage the terms of Orbits tenancy agreements and policies ensuring that these are adhered to by both by Orbit and its customers and that action to resolve issues is proactive.
• Ensure that risks are proactively identified and managed, with regulatory and statutory requirements met or exceeded.
• Responsible for ensuring an efficient service and key drivers across the teams, inclusive of breach of tenancy, ASB, Safeguarding and legal requirements. In addition, lead on decision making of cases requiring solicitor involvement.
• Ensure that all financial, performance and personal targets are met.
• Support policy and procedure development to create clear and consistent ways of working across the business.
• Establish targets and performance indicators for team members linked to business objectives and manage delivery by monitoring and quickly addressing poor performance, reporting as required.
• Manage budgets through good use of data and robust monitoring; spend controls and forecasting in compliance with Financial Regulation and Procurement Rules.
• Proactively develop and sustain appropriate and positive relationships with key stakeholders e.g. Local Authorities, police and other statutory services in order to support teams and deliver business priorities.
• Drive an open, honest and collaborative culture across the service, supporting and coaching team members to be focussed on performance and achieving excellent outcomes.
• Drive a culture amongst team members of learning and continuous development linked to improving services and performance outcomes, as well as personal development.
• Complete quality assurance checks across team to ensure that the service consistently meets the customers expectations.
• Ensure teams are committed to the delivery of first-class services with an ethos of ‘right first time’.
• Be part of the out of hours on call rota.
• Undertake any other duties as may reasonably be required in line with the level of responsibility of the post and in order to meet the changing needs of the organisation.
• Participate in learning and development activities that develop personal effectiveness and assist in improving performance in the role.
• Create and agree processes with relevant internal teams to improve way of working
• Report writing – ASB, Tenancy Fraud, monthly reports, quarterly reports
• Analyse large set of data to identify focus areas to address gaps in service to achieve positive outcomes
• Lead task forces to strategically and efficiently resolve complex issues.
• Enable customers to feel safe in their neighbourhoods by delivering consistently on the ASB strategy
• Deliver statutory responsibility in relation ASB and the community safety partnership
• Recruitment

Thriving communities manager and lead for the south region, developing and maintaining professional working relationships with internal and external stakeholders including local authorities, police, NHS, Wellbeing services & professionals and independent organisations with the aim in improving communities by supporting, investing and creating support networks and opportunities.

Attending multi agency managers meetings throughout the south including cost of living, violent crimes, Gangs, VAW, Domestic abuse, physical/mental wellbeing and BAME organisations and issues.

Contract and budget management, staff supervision responsibilities, training and support, report writing, risk assessing and case auditing ensuring the corporate strategy is adhered to answering directly to the companies regional managers, heads of service and directors.

Developing and mentoring staff nationally, integration and partnership working across various directorates within the company to promote a one way of working and giving the customer the best possible support and advice by employing a no wrong door approach.

Planning and delivering community and stakeholder events to bring multi agencies together for the benefit of the customer whilst growing the companies brand, organising joints services estate visits to interact with customers, identify any support or issues and dealing with according via referrals, signposting or personal actions.

I am one of the designated safeguarding leads for the thriving communities directorate, ensuring that best practice is met inline with the organisations and government policies.

Deliver bespoke and organisation safeguarding mandatory safeguarding training.

Managing Anti‐Social Behaviour cases, Domestic Abuse, Hate Crime, Safeguarding and Tenancy Fraud.

The opening of cases investigating ASB, Hate Incidents and Tenancy Fraud cases swiftly by investigating, gathering evidence and using a variety of tools and powers, including preparing case files and Court documents and leading on obtaining injunctions and possession at Court without legal support.

Effectively manage a multitude of Safeguarding (including Domestic Abuse, hoarding and cuckooing) cases within set timescales, reviewing concerns, gathering information, risk assessing and raising alerts to Local Authorities where appropriate, making support referrals, providing advice and signposting.

Successfully nurture and manage strong professional relationships with partner agencies such as Local Authorities, Fire Service, MARAC, MAPPA, Police and Social Services, ensuring that Orbit always plays its role as a landlord.
Provide specialist advice and support to internal colleagues on all aspects of Community Safety ensuring best practice is used first time round when dealing with customers and members of the public whilst also protecting the reputation of the organisation.

Visit customer, third parties and stakeholders as required as part of case management, prepare and lead on case disposals including applications for injunctions and possession orders to court without the need of legal support. Also represent Orbit as a professional witness in court proceedings as appropriate, prepare for and assist Tenancy Services Manager on serious case reviews (SAR) and domestic homicide reviews (DHR) without the need of legal support. Also represent Orbit as a professional witness in court proceedings, SARs and DHRs as appropriate.

Delivering a person‐centred service to gain customer trust to build and maintain the reputation of the business is an imperative part of my role.

Observe and comply with policies and procedures for Health and Safety at Work and observe and continually promote diversity and equality of opportunity and customer care in compliance with organisational aims and objectives.

• Implemented company policies and legal guidelines.
• Managed business operations, financial performance and investments of company.
• Managed daily operations by overseeing financials, key performance indicators and employee performance.
• Recruit surveyors and contractors for services
• Navigated regulatory landscapes, maintaining legal compliance and risk mitigation.
• Provided strategic insights for informed decision-making to board of directors.
• Established and monitored key performance indicators, gauging organisational success.

• Offered academic and pastoral support to students requiring additional help.
• Graded periodic exams, inputting marks and feedback onto computer system.
• Encouraged students to develop skills in reflection, critical thinking and analysis.
• Collaborated with lecturers to enhance teaching procedures.
• Scheduled regular meetings with students to discuss short-term and long-term goals.
• Monitored students' progress against educational targets, implementing positive interventions.
• Varied teaching strategies, catering to educational needs of young adults and mature students.
• Organised educational activities and events to drive learning objectives and promote engagement.
• Lectured classes using exceptional communication techniques to enhance engagement.
• Designed exams, assessments and course content, including lecture material and writing assignments.
• Followed safeguarding principles to maximise student health and wellbeing.
• Engaged, motivated and inspired students to develop thirst for knowledge.
• Formulated and submitted student progress reports to management.
• Helped students secure meaningful work placements to improve practical subject understanding.
• Delivered lectures across two subjects.

• Prepared and submitted written and verbal reports concerning police activities and investigations.
• Responded quickly to emergency situations, maintaining calm and effective negotiations with suspects.
• Handled day-to-day community policing responsibilities from neighbour disputes to gang crime, burglaries, child safety and all day to day community issues, aiding safety and security of neighbourhoods.
• Improved response rates to local crimes, ensuring turnaround time frames were met within the designated time allocation.
• Completed comprehensive crime reports with meticulous attention to detail, enabling an efficient and accurate investigation and where applicable prosecution of subjects.
• Implemented crime prevention strategies in, reducing yearly figures of burglary and theft.
• Attended court hearings, providing statements and evidence as required to aid prosecutions.
• Used proven interview techniques to gather reliable evidence and statements from victims, witnesses and suspects.
• Confronted and resolved emergency and non-emergency situations.
• Maintained calm, effective communication with victims, witnesses and suspects in high-pressure situations, for optimal outcomes.
• Protected life and property through enforcement of regulations and laws.
• Collaborated with public service professionals such as the local authorities and MPs to achieve positive outcomes to improve quality of life and achieve desired results.
• Set and managed schedules to give proper coverage to required areas and meet service demands.
• Developed diligent staff training and mentorship programmes to provide accomplished new starters for positive team results.
• Reviewed documentation such as statements and and policing paperwork for accuracy and compliance.
• Provided instruction, coaching and motivation to all employees during the shift.
• Delivered instruction on broad range of topics, integrating audio-visual presentations and training materials.
• Elevated team member performance while ensuring customer expectations were met.
• Coached probationary officers, Special volunteer officers and Community officers on policing procedures, policies and service, bolstering customer confidence and expectations.
• Created training programmes and instructional materials to improve education and development of policing.
• Collaborated with social services, referral sources, and other professionals to meet the individuals needs.

• Crime scene management- preserving and securing evidence to maintain optimum investigation accuracy and case viability.
• Protected life and property through enforcement of regulations and laws.
• Management of a variety of victim cases, providing empathy and support to victims while maintaining professional handling of suspects in line with the service visions, promises and regulations.
• Assisted prevention of crimes through targeted patrols and advice to the public as well as multi agency partnerships.
• Ensured continued understanding of new crime detection and prevention techniques to optimise public safety.
• Confronted and resolved emergency and non-emergency situations.
• Handled day-to-day community policing responsibilities from anti social behaviour to burglary, aiding safety and security of all residents and visitors of the neighbourhoods.
• Attended court hearings, providing statements and evidence as required to aid positive outcomes for the prosecutions.
• Implemented various crime prevention strategies and identifying trends and pattern settings, reducing yearly figures.
• Prepared and submitted written and verbal reports concern police activities and investigations.
• Maintained calm, effective communication with in high-pressure situations, for optimal outcomes.

• Maintained safe working and guest environment to reduce risk of injury and accidents.
• Purchases and acquisitions of stock and equipment
• Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
• Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
• Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
• Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
• Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
• Developed, implemented and managed business plans to promote profitable food and beverage sales.
• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
• Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.