Kevin Chipperfield

Managed conference calls for large corporations in the UK and in Europe. Duties involved taking the initial call booking, liasing with the customer, managing the actual live call and dealing with post call recordings and paperwork.

Trained as a Foreign Languages Teacher to obtaiin Post Graduate Certificate in Education. Time spent in two Secondary schools.

• Facilitated smooth check-in and checkout experiences through timely room preparation.
• Maintained high standards of cleanliness in all guest rooms and public areas.
• Led room inspections, ensuring strict compliance with brand standards.
• Optimised work shifts according to demand patterns, ensuring full coverage during peak times.
• Assisted in the training and development of new housekeeping staff for improved performance.
• Coordinated with other departments for seamless hotel operation.
• Provided excellent customer service by responding promptly to guest queries.
• Ensured adherence to health and safety regulations by conducting regular checks.
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• Contributed to high customer satisfaction levels via exceptional interpersonal skills and attention to detail during in-flight services delivery.
• Kept abreast of changes in safety regulations through continuous training sessions ensuring adherence during flights.
• Administrated detailed reports regarding incidents or medical emergencies encountered during flights promptly and accurately.
• Coordinated effectively with ground staff during boarding and deboarding processes ensuring minimal delays.
• Fostered good relationships with passengers from diverse cultural backgrounds promoting an inclusive atmosphere onboard.

• Joined as a Holiday Representative working in Europe. Duties focused on customer service and sales.
• Promoted to Team Leader, overseeing a team of Representatives.
• Promoted to Head Rep, overseeing a bigger team. Duties included montoring standards, cash handling, training and disciplinary.
• Promoted to Resort Controller, manging a team in the Caribbean.
• Overall duties included in resort training to achieve sales and guest satisfaction targets, collating all financial paperwork and compliling monthly financial and non financial reports.