KESDY LEKES
Square,Islington
Summary
Professionally organised administrative assistant with practical expertise supporting corporate functions like financial reporting, database administration, and resources. Team player that works well with others and has excellent communication, decision-making, and time management skills. Dedicated director with a track record of collaborating across teams and producing measurable results. proactive and eager to work with those who share their values to accomplish goals. Additionally, I have made a significant contribution to the growth of the company by successfully managing initiatives that have enhanced output and performance.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work history
Customer Service Executive
Crawfords
London, Park Royal
09.2023 - Current
- Collecting feedback and data after an event (for example, on attendance or sign-ups to your employer's website) and utilising it to guide decisions/future plans)
- Audited calls and service levels to maintain high standards.
- Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues.
Operations Agent
DHL Express
09.2022 - 05.2023
- Maintained productive relationships with existing customers through exceptional follow-up after sales
- Grew customer base by acquiring new customers and identifying needs to deliver relevant products
- Negotiated and closed deals with minimal required support from sales and finance managers
- Negotiated customer pricing within agreed guidelines to achieve margin targets
- Conducted thorough research in advance of appointments to quickly build rapport and understanding with prospective clients
- Developed innovative marketing campaigns to drive substantial sales
- Entering and maintaining data in databases and information systems
- Making sure health and safety regulations are always followed
- Taking care of general administrative duties including filing and copying Musical Director
Training Coach
01.2023 - 04.2023
- Closely observed musical rehearsals to determine areas for improvement and underperforming individuals
- Helped individuals appreciate musical arts with instructional and immersive techniques
- Checked musical instruments routinely to maintain sound
- Mentored junior musicians in difficult assigned piece performance and recommended practice standards
- Planning for regular upkeep of all musical instruments
- Keeping informed of changes and trends in the music business
- Organising, directing, and monitoring performances
- Setting up staff meetings, giving feedback, and making suggestions for enhancements., - Tottenham Hotspur FC | 2017 |
- Researching teams and developing tactics and strategies
- Scouting talent and running trials.
Sales Representative
Schuh
06.2020 - 09.2022
- Greeting clients & operating cash registers, I also assist them in finding anything they require inside the business
- Take deliveries and do inventory checks.
Education
NVQ Level 4 - (UK) Financial Regulation
Reed Courses
London 09.2023 -
BSc - International Business
Brunel University London, Stanmore College
2023
A-Levels - French, Business and English
Stanmore College
London 09.2018 - 06.2020
GCSEs -
The Totteridge Academy
London 01.2017 - 06.2018
Skills
- Strong attention to detail and organisational skills
- Excellent interpersonal skills, as shown by the ability to work well with others and provide excellent customer service
- Being composed and professional when handling challenging circumstances
- Implementing technological tasks while collaborating with the IT department
- Settling arguments and miscommunications between parties
Interests
I like to play basketball and football in my free time because they help me stay in shape, push my physical boundaries, and improve my teamwork abilities. I am also a fanatic of supercars. In addition, I read a lot of autobiographies.
Languages
English
Native
Timeline
NVQ Level 4 - (UK) Financial Regulation
Reed Courses
09.2023 -
Customer Service Executive
Crawfords
09.2023 - Current
Training Coach
01.2023 - 04.2023
Operations Agent
DHL Express
09.2022 - 05.2023
Sales Representative
Schuh
06.2020 - 09.2022
A-Levels - French, Business and English
Stanmore College
09.2018 - 06.2020
GCSEs -
The Totteridge Academy
01.2017 - 06.2018
BSc - International Business
Brunel University London, Stanmore College