Amy Lines
Royal Tunbridge Wells,Kent
Summary
I am a confident 19 year old with 3 years on going experience in customer facing roles and ready to learn new skills as well as develop the one I already have. I am a quick learner, team player but also comfortable working on my own and prioritising workload. With my future goals in mind, I know what I need to do to be able to reach and achieve them.
Overview
4
4
years of professional experience
Work history
Customer service executive
Logistics Uk
Royal Tunbridge Wells, Kent
10.2024 - Current
- Engaged with customers using multiple communication forms to determine necessary services.
- Decreased wait times through effective handling of inbound calls.
- Maintained working knowledge of available products and services for enhanced customer service.
- Managed payment processing and generated billing statements.
- Shared details regarding products and services to increase client knowledge.
- Proactively ensured follow-ups on customer interactions for continued support.
- Handled customer billing errors, researching issues in system and working to resolve problems and inconsistencies.
Retail Sales Associate
New Look
Tunbridge Wells, Kent
10.2021 - 10.2024
- Responsible for ensuring the visual merchandising in my departments is kept to a certain standard
- Coordinated with the merchandising team to set up attractive displays and seasonal promotions.
- Recommended, select, and help locate and obtained merchandise based on customer needs and desires.
- Explained products and services to help customers make informed decisions.
- Resolved customer queries using active listening and problem-solving skills.
Fashion Agent
Joanna Edwards Agency
London
01.2023 - 02.2023
- Demonstrated empathy and patience when interacting with customers to build rapport and trust.
- Participated in ongoing training and development to enhance product knowledge and customer service skills.
- Maintained positive, professional attitude in all customer interactions.
- Look into specific companies and try find their buyers through social media.
Education
Diploma of Higher Education - Fashion Retail and Business
Fashion Retail Academy
GCSE or equivalent in English Language -
Two Bridges School
GCSE or equivalent in English Literature -
Two Bridges School
GCSE or equivalent in Mathematics -
Two Bridges School
GCSE or equivalent in Biology -
Two Bridges School
GCSE or equivalent in Photography -
Two Bridges School
GCSE or equivalent in BTEC Level 2 Sport -
Two Bridges School
GCSE or equivalent in BTEC Level 2 Music -
Two Bridges School
Skills
- Sales
- Communication skills
- Organisational skills
- Attention to detail
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
Personal Information
Highest Education Level: GCSE or equivalent
Custom
other
Timeline
Customer service executive
Logistics Uk
10.2024 - Current
Fashion Agent
Joanna Edwards Agency
01.2023 - 02.2023
Retail Sales Associate
New Look
10.2021 - 10.2024
Diploma of Higher Education - Fashion Retail and Business
Fashion Retail Academy
GCSE or equivalent in English Language -
Two Bridges School
GCSE or equivalent in English Literature -
Two Bridges School
GCSE or equivalent in Mathematics -
Two Bridges School
GCSE or equivalent in Biology -
Two Bridges School
GCSE or equivalent in Photography -
Two Bridges School
GCSE or equivalent in BTEC Level 2 Sport -
Two Bridges School
GCSE or equivalent in BTEC Level 2 Music -
Two Bridges School
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