Elena Morgan
Wetherby,West Yorkshire
Summary
A committed team player who takes pride in the ability to develop strong relationships with a customer-focused mindset and has a proven track record of working well under pressure. Excellent communication skills, strong work ethic and the ability to prioritise workloads effectively while being eager to learn new skills.
Organised and dependable with 8 years of experience within the hospitality industry. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.
Overview
8
8
years of professional experience
4042
4042
years of post-secondary education
Work history
Customer Service Executive
Knead ‘n' Feed Ltd
Wetherby, West Yorkshire
04.2017 - Current
- Working in a front of house role, managing peak hours of business whilst ensuring a friendly and efficient service is provided to clientele at all times. Serving 250 people within 2 hours.
- Taking customer orders and ensuring they are relayed with timely efficiency.
- Provided exceptional customer service, resulting in increased client satisfaction.
- Assisted in decision-making processes by conducting comprehensive research.
- Trained junior staff members, boosting overall team productivity in administration tasks.
- Conducted detailed market research for enhancement of business strategies.
- Coordinated all logistical aspects of corporate events leading to organised and successful functions.
- Streamlined order processing.
- Help maintain and post for Knead n Feed's social media.
- Upholding high levels of health and safety including cleaning down before, during and after service.
- Improved executive workflow through management of schedules and itineraries.
- Kept files organised and up to date for accurate record-keeping purposes.
- Coordinated events by managing budget, logistics and event support.
Front of House and Retail Assistant
Stockeld Park
Wetherby, West Yorkshire
11.2022 - 02.2023
- Greeted and tended to customers on arrival in a timely efficient manner in a fast pace environment.
- Handled online booking system with great understanding.
- Showed polite acknowledgment with customer queries whilst managing customer complaints through to satisfactory resolution -escalating the issue to store management if necessary.
- Assisted in reorganising and rotating stock on the shop floor, as well as labelling new goods.
- Taking card/cash payments and order processing.
- Keeping the shop floor tidy and presentable at all times.
Administration Assistant
Caddick Construction
Wetherby, West Yorkshire
02.2022 - 06.2022
- Answered telephone calls and emails in a prompt manner, taking messages and transferring calls.
- Streamlined workflow by prioritising tasks according to urgency and importance.
- Complied carefully with procedures, upheld standards of quality administration.
- Greeted customers promptly and professionally, providing friendly, knowledgeable assistance.
- Handled sensitive information, maintained confidentiality at all times.
- Managed booking meetings and conference rooms.
- Organised travel arrangements to ease the schedule of colleagues.
- Handled petty cash transactions, ensured proper financial management within office.
- Performed general clerical duties as required, contributed to overall operational efficiency.
- Maintained office supplies inventory for seamless operations.
Education
TQUK Level 2 - Event planning
Askham Bryan College
York 07.2025
Ncass level 3 - Safety & Hygiene
Ncass
Online GCSEs - English Language, Maths, English literature, Combined Science, Drama, Art, Geography, Spanish, Religious Studies
St John Fishers Catholic High School
Harrogate 09/2015 - 03.2020
Level 3 - Business Sales & Customer Service
York College
York, North Yorkshire 11/2020 - 07.2021
Skills
- Excellent customer service skills
- Positive and efficient phone etiquette
- Works well under pressure
- Staff relations and strong people skills
- Focused on customer satisfaction
- Works well under pressure in fast pace environment
- Strong organisational skills
- Concise time management
- Incoming and outgoing email management
- Effective team work
- Confident communication skills
- Petty cash management
- Social media for business
Affiliations
- Travelled for six months from October 2023 to March 2024 across Australia and Southeast Asia, gaining further experience in hospitality, retail, and childcare roles.
- Golf
- Gym
- Hiking
- Fashion, beauty and haircare
- Baking
Timeline
Front of House and Retail Assistant
Stockeld Park
11.2022 - 02.2023
Administration Assistant
Caddick Construction
02.2022 - 06.2022
Customer Service Executive
Knead ‘n' Feed Ltd
04.2017 - Current
TQUK Level 2 - Event planning
Askham Bryan College
Ncass level 3 - Safety & Hygiene
Ncass
GCSEs - English Language, Maths, English literature, Combined Science, Drama, Art, Geography, Spanish, Religious Studies
St John Fishers Catholic High School
09/2015 - 03.2020
Level 3 - Business Sales & Customer Service
York College
11/2020 - 07.2021
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